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Robin Lewis
Robin Lewis at Paulding Chrysler Dodge Jeep Ram
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Robin Lewis | Page 2

Service Advisor

Paulding Chrysler Dodge Jeep Ram

1245 Old Griffin Road
Dallas, GA 30157

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rated
28 Reviews

Dealership Experience

2 yrs, 6 mos

Industry Experience

24 yrs, 5 mos

not yet
rated

28 Reviews

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28 Reviews of Robin Lewis

February 15, 2022

Dealership Rating
Employee Rating

Service Advisors (Robin) poor communication was root of problem with vehicle not being ready after sitting at dealership almost 48hrs. She communicated via text prior to me showing up to pick up my Jeep & More

by munozjamel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful
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February 15, 2022

Dealership Rating
Employee Rating

Took care of all my requests and fixed a recall also. All in a timely manner. We’re very courteous to boot. More

by dcd416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Frazier, Robert Detweiler, Jamielle Gummer, Billy Thompson, Michael Barrett, Brian Haney , Glenda Frazier

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Feb 17, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

February 14, 2022

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Employee Rating

Good people great service awesome sales people and the owner Danny Pompa always makes sure that his people always goes the extra mile More

by mwgrotsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Danny Pompa , Bruce "Cat in the Hat"

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Feb 15, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

February 10, 2022

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Employee Rating

Great customer service, oil change took a little longer than usual but I can understand with everything going on in the world today More

by PAPADAWG67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Feb 14, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hello, we are very happy we could provide you with a positive experience! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

February 10, 2022

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Employee Rating

Robin Lewis is a very informative person and takes care of you in a very respectful way. She's a very nice woman More

by jcmaried
Recommend Dealer
Yes
Helpful
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Feb 14, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hello, we're happy you found our staff to be so supportive during your experience here at Paulding Chrysler Dodge Jeep Ram. We hope to be of service to you again in the future. Have a great day!

February 07, 2022

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Employee Rating

Stop sending me xxxxing ads to my phone. Very annoying Stop sending me xxxxing ads to my phone. Very annoying and aggravating Take me out of your xxxxing database More

by Walter Wiggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Danny Pompa, John Frazier, Robert Detweiler, Jamielle Gummer, Billy Thompson, Michael Barrett, Brian Haney , Glenda Frazier, Miriam Vazquez

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Feb 07, 2022

Paulding Chrysler Dodge Jeep Ram responded

We've not texted you anything from the Service Department. When you came for service last, you opted out of our texting. Can you please let me know what the message content was so I know where it's coming from?

February 05, 2022

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Employee Rating

Had my Grand Cherokee in there twice for the run/stop not working. Both times presented with a $180 diagnostic fee. Guess what? For a third time the run/stop isn’t working. Your service department is a shamb More

by ds.hoopingarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Frazier, Robert Detweiler, Jamielle Gummer, Billy Thompson, Michael Barrett, Brian Haney , Glenda Frazier

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Feb 07, 2022

Paulding Chrysler Dodge Jeep Ram responded

Sorry to hear that there's still an issue going on with your Jeep. It is our goal to fix each car that comes through the first time. However, some things can't be predicted, and there are many variables to the stop/start system that if not malfunctioning at the time of repair, we can't repair. The diagnosis fee is standard for the advisor to tell the customer about in the event the customer decides not to repair. So, far you've not paid anything towards the repair of your start/stop system. Your basic limited warranty expired in Dec 2020. Out of Goodwill and the fact you're a valued customer, we've covered both repairs at no cost to you. Your extended warranty does not cover battery-related repairs. We would like to continue to assist you in getting to a fix for your start/stop issue. We know that car problems can be frustrating, and we want to assist in any way we can. You've opted out of our texting tool when the advisor was trying to follow-up with you, so please just come back at your convenience or text "optin" back to the texting number to contact your advisor.

February 05, 2022

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Employee Rating

Knowledgeable sales person, found an acceptable substitute for the vehicle I wanted. Reasonable trade in value for my vehicle. More

by Rlttls
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Pompa

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Feb 06, 2022

Rlttls responded

Okay

Feb 07, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 05, 2022

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Employee Rating

Great folks that do top notch work! Always attentive and always helpful with all of our service needs. More

by maplewoodsub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Feb 07, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we're glad to hear our staff took such great care of you! Here at Paulding Chrysler Dodge Jeep Ram we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 02, 2022

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Employee Rating

This is my second car purchased from this dealership. I have never had a problem with the service. More

by bettygboopbg93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Feb 04, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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