Robert Kirkwood
Robert Kirkwood at Certified Benz & Beemer
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Robert Kirkwood

Product Specialist

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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5.0
422 Reviews

Hello, My name is Robert Kirkwood. I am originally from Chicago, Il. I have my bachelors in Business Management and associates in Accounting. My favorite car is Lexus. I have been in the Business going on two years. I have a storied background in customer service, managing hotels for 10 plus years. Few years working directly with a President Secret Service team. On thing that sets me apart from other is I want each every customer to remember me and the amazing experience they had while in my company at the dealership. I want them to leave here knowing they are getting a very transparent and honest experience. Hopefully I can help you out soon.

Dealership Experience

6 yrs, 3 mos

Industry Experience

7 yrs, 7 mos

Languages Spoken

English English

5.0

422 Reviews

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422 Reviews of Robert Kirkwood

April 19, 2024

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Employee Rating

I worked with Robert Kirkwood and he was attentive and ver helpful, at the end I didn’t ended up buying my car here because unfortunately it got sold but the attention I got from Robert was very good, I w More

by Gianluca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2024

Certified Benz & Beemer responded

Dear Gianluca: We really appreciate you taking the time to share your positive feedback on the customer service provided to you by Robert. We do price our vehicles aggressively with the market, so it is not uncommon for multiple people to be interested in the same vehicle at the same time. We are grateful for the opportunity to earn your business as well as your recommendation of Robert and CBB to others., We look forward to the pleasure of assisting you again in the future.

April 11, 2024

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Robert was extremely knowledgeable about the vehicles we looked at and worked with us to find the right one. He is responsive, personable, helpful and easy to work with, making for an easy transaction. High More

by Telfs
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 13, 2024

Certified Benz & Beemer responded

Dear Telfs: Thanks so much for taking the time to let our customers know about Robert's friendly and helpful customer service. We are glad that he could make your Mercedes-Benz purchase so easy for you. Your support and recommendation of CBB are both greatly appreciated. Please let us know when we can ever assist you again in the future.

April 03, 2024

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Great customer service. Robert was amazing and still follow up after I received the vehicle More

by hamdan-mohammad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sara Al Taay

Apr 04, 2024

Certified Benz & Beemer responded

Dear hamdan-mohammad: Thanks so much for your 5 Star review! We are glad that Robert provided you with friendly and helpful customer service. Your kind words and support are greatly appreciated. Please let us know when we can ever assist you again.

March 18, 2024

Dealership Rating
Employee Rating

Robert is a great person; he identified my needs after a brief conversation and offered me the right options for me. Great experience, very serious people! More

by mundofuentes
Recommend Dealer
Yes
Mar 19, 2024

Certified Benz & Beemer responded

Dear mundofuentes: We strive to provide each of our customers with the outstanding service, so we are extra delighted that you appreciated that from Robert. We are grateful for the opportunity to earn your business. We hope you enjoy your Porsche for years to come and keep CBB in mind should you ever need anything else in the meantime.

March 14, 2024

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Both Robert and Eddy are fantastic. Polite and professional. It was an easy process to buy my SUV. More

by kellybrunetti2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddy Jaime, Tara Price

Mar 17, 2024

Certified Benz & Beemer responded

Dear kellybrunetti2002: We strive to provide each of our customers with outstanding service and are glad that you appreciated that from Robert and Eddy. It's nice that they made your Mercedes-Benz purchase so easy for you. We are grateful for your business and look forward to the pleasure of working with you again.

March 13, 2024

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Excellent service this past weekend from start to finish with CBB! We came for service on my wife's BMW which she purchased a year ago, and ended up trading in my vehicle which I purchased from CBB in 2019! More

by Erik B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2024

Certified Benz & Beemer responded

Dear Erik B: First, we love to hear from our repeat customers! Second, we cannot thank you enough for you sharing your very positive feedback with us. Third, it is important that you received outstanding customer service from both our Service and Sales Departments. Finally, we are grateful for the opportunity to earn your business again. We look forward to being there for you to assist with all of your future automotive needs.

March 09, 2024

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Employee Rating

The dealership was very impressive with a clean facility and very nice employees. I highly recommend. More

by vmwillis1
Recommend Dealer
Yes

Other Employees Tagged: Andy Manahl, Tim Smith

Mar 10, 2024

Certified Benz & Beemer responded

Dear vmwillis1: Your positive feedback is greatly appreciated! We are thankful for your support as well as your strong recommendation of CBB to others. Please let us know when we can have the pleasure of serving you again in the future.

February 29, 2024

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A pleasure to work with. They made the process easy and were extremely responsive. I truly love my new vehicle! More

by robert@mgacollisioncenter.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sara Al Taay

Feb 29, 2024

Certified Benz & Beemer responded

Dear robert@mgacollisioncenter: Thanks so much for letting our customers know that CBB was able to make things so easy for you with your recent Porsche purchase. We are grateful for the opportunity to earn your business and look forward to serving you again.

January 29, 2024

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Absolute pleasure to work with! Robert is very responsive, professional and made each step of the buying process very easy. I look forward to more deals in the future with Robert an More

by Jd33express
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sara Al Taay

Jan 30, 2024

Certified Benz & Beemer responded

Dear Jason: We couldn't be happier hearing how well Robert treated you. Iit's great to hear that he helped make your Mercedes-Benz purchase such an easy one. Thanks for giving CBB the opportunity to earn your business and we are excited that you may return again in the future.

January 28, 2024

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Employee Rating

Robert really knows his stuff about the cars that he sells which isn’t all that common these days. Also, they honor requests of you don’t want constant phone calls,…also not common. Mark Miller was als More

by artpaul9
Recommend Dealer
Yes
Jan 30, 2024

Certified Benz & Beemer responded

Dear artpaul9: We really appreciate that you took the time to share your positive feedback with us. We are glad that Robert and Mark were so friendly and helpful with your vehicle search, Thanks for giving CBB the opportunity to earn your business. Please let us know when we can ever assist you again in the future.

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