Rob Young

Horrible service experience. Had an appointment this morning for auto butler. Received several emails reminding me of my appointment . I showed up and was told machine was broken Had an appointment this morning for auto butler. Received several emails reminding me of my appointment . I showed up and was told machine was broken and no idea when it would be fixed. I asked why no one called me to cancel the appointment and I received a shrugged shoulder with the words "I have no idea".. More

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I found the sales and service departments willing to go above and beyond to help a customer above and beyond to help a customer More

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I recently had an oil change done at Honda of Ocala. Rob Young has been our service agent for several years and he never disappoints. He takes care of whatever needs to be done and is extremely profes Rob Young has been our service agent for several years and he never disappoints. He takes care of whatever needs to be done and is extremely professional and courteous. I appreciate his knowledge and guidance in caring for my Odyssey. More

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I've always been pleased with Honda of Ocala but my recent experience in the Service Department with Rob Young was superior! After making an appointment easily on line, I got there on time and Rob Youn recent experience in the Service Department with Rob Young was superior! After making an appointment easily on line, I got there on time and Rob Young had everything ready for a quick oil change and new engine air filter. Rob treated me like a long lost friend and I was in and out in an hour. Amazingling fast and all at a reasonable price. Great service! More

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This is my 4th vehicle with Honda and they never disappoint. Brandon was wonderful! He went above and beyond! Thank you disappoint. Brandon was wonderful! He went above and beyond! Thank you More

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ROB YOUNG, SERVICE DEPARTMENT: I have been requesting Rob Young for years because he is a no nonsense, dependable, reliable and honest professional. If Rob states it can or cannot be done, I requesting Rob Young for years because he is a no nonsense, dependable, reliable and honest professional. If Rob states it can or cannot be done, I believe him without hesitation. He will and does go way above and beyond the call of duty. I feel lucky to have a service representative that I know is looking out for my best interest and will offer solid and sound advice when I request an explanation for a question about service that I don't understand. I would recommend Rob to any and all, and knows that Honda of Ocala has a stellar employee who represents the company to the highest degree. I have no doubt that many customers are repeat customers because of Rob. I have dealerships close to me, but because of Rob, I continue to have my last 3 Honda’s serviced with Ocala Honda. SALES DEPT - MIKE LEHMAN- I also want to compliment Mike Lehman who sold me my 2021 Honda CR-V. I was having problems getting anyone to call me back although I left several messages with the receptionist. I wanted to get an oil change at the same time of my Auto Butler. So much time elapsed that I couldn't go any longer without an oil change. I called Mike on a Sunday afternoon telling him my oil light was down to 10% and no one would call me back after leaving many messages. He was at home with his family and dropped EVERYTHING to get me set up the NEXT day for an appointment with Rob Young to get my oil changed. Mike told me to call him any time of the day or night if I had a problem and he really came through for me. I can't express, enough, how dependable and helpful he has been in the 1.5 years I've owned my Honda. Thank you, Mike, for everything!!!! He promised to be there when he sold me the car and he has fulfilled that promise. He is very knowledgeable about the product and is an excellent salesman. He convinced me to buy this car because I had vowed to myself that I would NEVER buy a car from Ocala again, having had a terrible experience in 2018. But he got me to do it (I still don't know how he did it) but he's that good! More

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Michael was a wonderful guy to work with when we bought our CRV. He never pressured us in buying the car. Was very personable and polite. If I had a question or a problem he would answer it or take care of our CRV. He never pressured us in buying the car. Was very personable and polite. If I had a question or a problem he would answer it or take care of it for us. It was a pleasure working with him. Thanks Mike. More

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I want to thank you for taking good care of me when I had my recent maintenance issues with my car. I was an anxious car owner ready to go on a road trip when my car didn't want to cooperate. You were very my recent maintenance issues with my car. I was an anxious car owner ready to go on a road trip when my car didn't want to cooperate. You were very patient with me and made sure that I felt confident that my car was road ready once they completed repairs. That was important to me. You want to have the comfort level about your car and I know that the Honda of Ocala Service Team will always make me feel that way. Thanks again! More

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Rob, thanks for helping me with my recent car repairs when Jose was on vacation. I cannot say enough about the Honda Service Team overall. It is always a pleasure working with everyone. You treat me l when Jose was on vacation. I cannot say enough about the Honda Service Team overall. It is always a pleasure working with everyone. You treat me like family and I always know that my car is in good hands and that I will leave a satisfied customer. Thanks again. More

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Superior, flawless service . Knowledgeable advisors and sales agents . Paul was a great agent who sold me my car. sales agents . Paul was a great agent who sold me my car. More

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