Rob Tong

Service was done promptly and on time. My vehicle was washed for me as well. I don't have anything further to add. My vehicle was washed for me as well. I don't have anything further to add. More

by dalevanhorn51 Verified Customer Verified Customer

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I am extremely pleased with my service at Great Lakes. Rob Tong was great to work with and explained every question that I asked. Customer service is excellent.. Eddie Black does a great job as does Ch Rob Tong was great to work with and explained every question that I asked. Customer service is excellent.. Eddie Black does a great job as does Chris White. I did not want to rate you as poor BUT I could not go back to change that. Bad tech skills 😢. I love my 2024 Subura Outback !! 😊 More

by JDSHANK1 Verified Customer Verified Customer

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The best service in town ,and I enjoy the service very much.thanks a lot! much.thanks a lot! More

by LIGHG Verified Customer Verified Customer

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Great Lakes made the buying process very easy. Rob was very knowledgeable about the product and was extremely helpful showing us the new technology. We were able to get exactly the vehicle we w Rob was very knowledgeable about the product and was extremely helpful showing us the new technology. We were able to get exactly the vehicle we wanted in a short period of time. Finance manager was helpful and listened to our needs as far as optional products. Overall, a very good experience. More

by GWARD003 Verified Customer Verified Customer

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Good service friendly staff scheduling is easy, good reminders, very efficient and fast will recommend to others reminders, very efficient and fast will recommend to others More

by cruzluciom Verified Customer Verified Customer

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quick,processional,on time, my favorite thing is my salesman great product and informative prompt salesman great product and informative prompt More

by Daltman1 Verified Customer Verified Customer

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Service dept was always very good particularly when Lariche was the dealership. I cannot say the same for the Finance Dept. When finishing up the purchase of the 2023 Highlander the Finance Mgr place Lariche was the dealership. I cannot say the same for the Finance Dept. When finishing up the purchase of the 2023 Highlander the Finance Mgr placed over $4,000 of extended warranties on this vehicle, past experience with TOY0TAS did not justify this much additional warranty extension but since we had already spent over six hours at the dealership the wife and I just wanfed to leave and finish up this warranty business in the future. The only documentation that we received was for the exterior and interior protection package which cost about $259. So what other systems were covered? I have no idea but would like some documentation on what is covered. Thank you for letting me share my concerns. More

by paulbollin Verified Customer Verified Customer

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They were friendly, quick and honest They did the work promised and did quality work. promised and did quality work. More

by dacook1161 Verified Customer Verified Customer

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Noah was very helpful and efficient, they replaced the recalled part in a timely fashion with no charge! recalled part in a timely fashion with no charge! More

by Kayla’s Verified Customer Verified Customer

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They are professional and customer-friendly, with a pleasant waiting room. I appreciate having such a reliable place to service my car. pleasant waiting room. I appreciate having such a reliable place to service my car. More

by BIXLERKIDRON Verified Customer Verified Customer

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