Rob Ploof
Rob Ploof at Heritage Toyota
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Rob Ploof | Page 21

F&I Manager

Heritage Toyota

1620 Shelburne Rd
S. Burlington, VT 05403

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5.0
260 Reviews

I have been in the business for 8 years, all with Heritage Toyota. Every year I have had the privilege of being recognized by Toyotas National Sales Society for Superior Sales performance. I firmly believe the customer should have a seamless, transparent shopping experience with no pressure. My customers always have full control of the process from start to finish. Away from the dealership I'm a father of 3 girls and a Certified Foster Parent. We have been very fortunate to adopt 2 of our 3 girls through the program. My passions consist of cheering my older girls on from the sidelines of soccer fields or the gymnastics arena. When the time permits (and with my wife's permission), you can find me on the golf course or on the mountain as well.

Employee Video

5.0

260 Reviews

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260 Reviews of Rob Ploof

October 06, 2018

Dealership Rating
Employee Rating

Highly Recommend I appreciate the customer service, having an efficient system for moving customers through, and having the option to sit in a quiet space without dist More

by Toyota Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Kulhowvick, Widad Hayyat

Oct 08, 2018

Heritage Toyota responded

Thank you for your kind recommendation! It's fantastic that you've received such top notch service from our team. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 17, 2018

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Employee Rating

Easy leasing experience No haggling. Easy transaction. Corresponded with Ed Larkin via email initially, discussed numbers, found common ground, went into the dealership two d More

by testing123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Larkin , Jim Lash

Sep 19, 2018

Heritage Toyota responded

It's fantastic that your purchasing experience went so smoothly! Glad you enjoyed working with Ed, Rob and Jim. Thank you for posting! #robploof Nora Krom Customer Relations Specialist Heritage Automotive Group

September 11, 2018

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Employee Rating

Rob was a great sales person. No pressure and honest Rob did a great job in getting the Prius I needed and without added stress and drama. Appreciated his time and service Rob explained all details of More

by Dog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Lash

Sep 13, 2018

Heritage Toyota responded

Thank you for taking the time to post. It's great that you enjoyed working with Rob! We appreciate your business. #robploof Nora Krom Customer Relations Specialist Heritage Automotive Group

January 23, 2018

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Employee Rating

Rob Ploof and Heritage are fantastic! This dealership is professional, transparent and as a leasee, makes the process easy and enjoyable. Service at Heritage is first rate and the prices More

by Lori online
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Donahue

Jan 26, 2018

Heritage Toyota responded

Lori, Thank you for your very nice review! It's wonderful that you enjoyed working with Rob. We appreciate your business. #robploof Nora Krom Customer Relations Specialist Heritage Automotive Group

January 08, 2018

Dealership Rating
Employee Rating

Excellent/fast/professional Working with Nick Zagress and Rob put our daughter in the car that she wanted at a price she could afford. They answered our questions and Rob was ver More

by Napperfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Donahue , Nick Zagres

Jan 09, 2018

Heritage Toyota responded

We appreciated you posting. It's fantastic that you had such a positive purchasing experience with Rob and Nick. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 04, 2018

Dealership Rating
Employee Rating

Love everything but a sales person He was O.K. but I felt a bit dishonest - he said “Oh, I will try and get you mats for your new car” which he never did. Just tell your sales people More

by PKS
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Not sure the woman in the finance department was great!

Jan 11, 2018

Heritage Toyota responded

Thank you for the excellent rating. I'm sorry that Rob did not follow through with the floor mats he offered and that he was so difficult to get in touch with. This poor service is unacceptable. We will gladly provide you with floor mats if you still need them. Please email me at the address below with your name and contact info so we can arrange this. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

April 17, 2017

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Employee Rating

New to Trucks not to Heritage Toyota My wife and I went to Heritage looking to buy my first pickup. I knew I wanted to buy from Heritage because I have purchased 3 vehicles from them in More

by TacomaTaxGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 17, 2017

Heritage Toyota responded

We appreciate the recommendation of Rob and Heritage Toyota! It's fantastic that he made your purchasing experience such a positive one. Thank you for your continued business. #robploof Nora Krom Customer Relations Specialist Heritage Automotive Group

January 18, 2017

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Employee Rating

Quick and efficient They got me in quick and it did not take as long as they estimated which was great. Very professional and freindly staff great experience. More

by Bigtundra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Allen, Randi Hodet

Jan 18, 2017

Heritage Toyota responded

Thank you for sharing your experience on DealerRater. It's great to hear that your visit went smoothly. We appreciate the five star rating! Nora Krom Customer Relations Specialist Heritage Automotive Group

December 01, 2016

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Employee Rating

The best car experience ever!!! Rob was awesome!! We will definitely recommend him to anyone we know looking for a car.. He made the whole process extremely easy for us. Everything h More

by Jessica68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2016

Heritage Toyota responded

Jessica & Levi, It's fantastic to hear that Rob provided such a stellar purchasing experience. Thank you for the recommendation and taking the time to post a review. Enjoy your new vehicle! #robploof Nora Krom Customer Relations Specialist Heritage Automotive Group

November 10, 2016

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Employee Rating

Exceptional service - genuine care for customer satisfaction Buying a new car is a big decision. There are so many factors to weigh. I am a self proclaimed high maintenance car shopper. :) Rob patiently helped More

by missy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Zagres

Nov 11, 2016

Heritage Toyota responded

Missy, We appreciate you taking the time to post this detailed review! I'm glad to learn that you enjoyed working with Rob and Nick. Happy driving! #robploof Nora Krom Customer Relations Specialist Heritage Automotive Group

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