Rob Meade | Page 13

Good service except for cleaning I got a platinum clean with my oil change and the cleaning wasn't done properly. I had dust in corners on the dash and the leather detail didn't get t I got a platinum clean with my oil change and the cleaning wasn't done properly. I had dust in corners on the dash and the leather detail didn't get the stains of my chairs More

by ALDOSHOLDINGS Verified Customer Verified Customer

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Rockstar Service We Traded in and purchased a new truck from Northstar Ford. We showed up to have our tires,rims and tonno cover switched over to our new truck. Upon e We Traded in and purchased a new truck from Northstar Ford. We showed up to have our tires,rims and tonno cover switched over to our new truck. Upon entering the service bay, we were immediately greeted by Fiona and Rob. They could not have been anymore pleasant- retrieved us water and coffee right away and had our paperwork completed within minutes. While we were waiting for our new truck to be brought over to the service bay, we had mentioned to rob about a certain rock deflector we had wanted. He was unsure at the time of what we we wanted, however he slipped away and 2 minutes later had brought back the parts guy who immediately started a search for us. They could not get us the item we wanted as it was no longer available for the 2016- however Fiona and rob gave us several different ideas to make what we wanted happen. We were then told they would get us our new truck ASAP (we had previously been quoted 3hrs) for the switch to be completed. Weren't we surprised when an hour and 45 minutes later, we got the call saying we were all good to go!! The service we received from Rob,Warren and Fiona that day far exceeded our expectations. They went above and beyond on so many levels to make us feel appreciated and that we were more than just a pay cheque for them. It was an absolute pleasure dealing with all the folks at Northstar and after being involved in 4 new vehicle purchases in the last 5 years- this is by far the most caring and professional group of people I have yet to come across. I should also mention that there was a small issue with our tire sensor when they pulled them off our truck to put on the new one.... Word for word when The service adviser called "There is an issue with the sensors and it's gonna take a little longer to get the job done- but just wanted to let you know what's going on' this is our problem,not yours and we will get this dealt with right away" Not once did she make me feel like this issue was causing an inconvenience to them. Absolute rockstar service from these folks and I Truly look forward to seeing them all again when in for servicing. On the sales side of things- Nicole and Clayton were stellar to deal with. Spent a lot of time on the phones and in with the service department to ensure we were getting everything we wanted in our new truck and that the swap over of our accessories was good to go. Clayton provided me with his cell number and on multiple occasions responded to texts I sent him regarding things with the new truck. He and Nicole were always so friendly- coming over to say hi every time we were at the dealership (which was 5 or 6 times thoughout the purchase process). They always made us feel welcome and like we were friends. Again I have not seen top notch customer service like this from a dealership before. From sales to managers to service and finance and even reception, everyone made us feel at home while there. As with any purchase, a few small bumps in the road popped up, and without hesitation they were dealt with professionally and in a timely matter by all the names listed above. A huge thank you to everyone at Northstar for excelling in an area where a ,or of buisness's fail these day. It was most appreciated and you have gained our loyalty for many years to come. More

by Jay1710 Verified Customer Verified Customer

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Warranty repair and Regular Maintenance visit Overall very pleased with thoroughness of NStar team's willingness to find cause of my issue. It was a tricky situation and they took extra time to t Overall very pleased with thoroughness of NStar team's willingness to find cause of my issue. It was a tricky situation and they took extra time to test it few times and contact Ford Canada as well. Communication was great throughout process. More

by SEAN T Verified Customer Verified Customer

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Work on the truck Good job done. They were kind and friendly. Got my issues handled quickly with out any hassle. Hope they fixed the leak and I don't have any more Good job done. They were kind and friendly. Got my issues handled quickly with out any hassle. Hope they fixed the leak and I don't have any more More

by SHANEBB11 Verified Customer Verified Customer

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a follow up app't to repair a factory default the radio the process for checking in a picking up my truck was all good. Rob and the service advisor I met with were great. Rob walked me through what needed the process for checking in a picking up my truck was all good. Rob and the service advisor I met with were great. Rob walked me through what needed to be done and given the radio needed to be removed I was concerned of the risk of damage to the surrounding plastic. He did mention it was a challenge but that extra care is taken to avoid any damage from occurring. When I picked up the truck I did notice some marks along the dash but given it was close to 6PM, I brought it home to see if it was something that could be cleaned. After attempting to wipe the marks off with a soft cloth they did not come out and I sent Rob an email so he was aware of the issue. He responded over the weekend and I am confident he'll be able to assist. More

by BRUCE.PARENT Verified Customer Verified Customer

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Excellent! Best dealer I have been too. The staff are excellent! Will definitely be going back. I never thought i could bring a non-ford to a Ford dealer for an Best dealer I have been too. The staff are excellent! Will definitely be going back. I never thought i could bring a non-ford to a Ford dealer for an oil change or tire install but now I do and I couldn't be happier with the service! Great turn around! More

by MICHAEL.ATODD Verified Customer Verified Customer

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After Warranty repairs Rob and Mitch both did an amazing job. Far exceeding expectations. I will definitely will returning to NorthStar Ford Calgary again for my servicing Rob and Mitch both did an amazing job. Far exceeding expectations. I will definitely will returning to NorthStar Ford Calgary again for my servicing needs. More

by NASH123 Verified Customer Verified Customer

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Great Service as usual! As always great customer service from the Northstar team. My wife and I have bought 3 vehicles at Northstar Ford and anytime we need to bring one in As always great customer service from the Northstar team. My wife and I have bought 3 vehicles at Northstar Ford and anytime we need to bring one in for service the experience has been great! Fiona Rea and Rob Meade are awesome, they are friendly, helpful and accommodating in making sure we receive great service. More

by POLETTO Verified Customer Verified Customer

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Transmission diagnostic After initially having a transmission replaced, the transmission failed due to a loose bolt in the bell housing part of the transmission case causing After initially having a transmission replaced, the transmission failed due to a loose bolt in the bell housing part of the transmission case causing a hole and leaking fluid as well damaging the torque converter. Although the issue could not be resolved and pointed to a potential manufacturer error (improperly installed bolts on flywheel assembly) the NorthStar Service staff did their best to work with me. Although in the end there was no warranty or recourse, the team reviewed the damage and was able to assist by not charging for the work to determine the root cause. Understandably, the dealer cannot support a call for a manufacturer error after 6 years (Vehicle is 2006 Focus). The team at NorthStar has always been helpful and supportive and have maintained both my Ranger and Focus for the past 4 years. More

by Rick V Verified Customer Verified Customer

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Ford pickup driveline repairs This review is specific to the service manager and assistant service manager. I took my truck in for repairs to the 4x4 system. Isolating the problem This review is specific to the service manager and assistant service manager. I took my truck in for repairs to the 4x4 system. Isolating the problem turned out to be extremely tricky. Multiple return visits were required. The service manager and assistant service manager went a LONG way to make an unpleasant journey less difficult. They really stood by the me...Not going into the details, but these two guys were exceptional in their customer service! Problem did get resolved, and the invoice was adjusted as well. Thanks to the service team! More

by STEPHEN.BRAUN Verified Customer Verified Customer

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