Rob Hitchcock | Page 48
Service Advisor - Truck Center
Metro Ford
3601 State St.
Schenectady, NY 12304
478 Reviews
Write a Review478 Reviews of Rob Hitchcock
June 12, 2018
Gary in the Body Shop took great care of my 2018 F150 Lariat I gave the rating because Gary in the body shop ordered accessories for my 2018 F150 Lariat truck and the parts came in quick and the body shop did a I gave the rating because Gary in the body shop ordered accessories for my 2018 F150 Lariat truck and the parts came in quick and the body shop did a great job putting my fender flares on. Metro Ford prices were less expensive than other body shops or truck accessories dealers. Paul in the body shop did the work on my truck and then washed it for me and came out and talked to me and explained what he had done and how they were attached. This made me feel like part of the ford family. Then on top of that, General Manager Bill Thorpe came to talk to me to make sure I was happy with my experience from the body shop. Again feeling like part of a big family at Metro Ford. More
Other Employees Tagged: Dave Carach, Dave Dariano, JT Tibbits, Bill Thorpe, Jay Ostrander , Victoria McLaughlin, Tony Simone
June 04, 2018
No bad bulbs Had a friend bring my car in to be checked, had just recently had it checked at another dealer. They said it needed a front little bulb and tires. Ha Had a friend bring my car in to be checked, had just recently had it checked at another dealer. They said it needed a front little bulb and tires. Had them fixed. Metro now said both license plate bulbs were out and back brakes were bad. Thought that both bulbs burning out with a week was strange, imagine my surprise when I checked and both bulbs were working fine. Will never go there again!!!! More
June 01, 2018
outstanding service - the best Purchased my 2003 Focus from Metro new and they have been the only service department to touch her,. 75,000 miles and she still runs fantastic and lo Purchased my 2003 Focus from Metro new and they have been the only service department to touch her,. 75,000 miles and she still runs fantastic and looks great. They are proactive and catch issues before they become inconveniences - great routine maintenance and trouble shooting. I have been a customer since 1986 when I bought my first new Ford - Metro's service department has earned my loyalty. More
Other Employees Tagged: Troy Hanlon, Gerry Dariano, Roger Gordon, Jay Ostrander , Don Eden
May 30, 2018
Service The oil change went well my Pryor visits to service needed work until Bill got involved he handled it to the highest level of customer service The oil change went well my Pryor visits to service needed work until Bill got involved he handled it to the highest level of customer service More
Other Employees Tagged: Bill Hearley, Troy Hanlon, Gerry Dariano, Jay Ostrander , Michelle Hamel, Victoria McLaughlin, Kevin Ruscio
May 18, 2018
Prompt and efficient service Had limited time and no appointment...needed 4 new tires and an oil change. I had a good price on the tires and was promised they could get job accom Had limited time and no appointment...needed 4 new tires and an oil change. I had a good price on the tires and was promised they could get job accomplished - 2 hours. Also did a 4 wheel alignment. Total price under $500 and completed as promised. More
Other Employees Tagged: Gary Askew
May 17, 2018
Great Service Experience I have been servicing vehicles at Metro Ford since my 1st Metro Ford purchase in 1987. I currently service 5 Ford vehicles at Metro Ford now. They I have been servicing vehicles at Metro Ford since my 1st Metro Ford purchase in 1987. I currently service 5 Ford vehicles at Metro Ford now. They look over each vehicle, let me know what needs work now, and what to plan on In the future. The work has been done well, and I feel done at a competitive price. As a testament, we do a lot of long trips and experienced no problems on the trips. Two vehicles are over 20 years old. More
Other Employees Tagged: Troy Hanlon, Gerry Dariano, Jay Ostrander, Gary Askew , Don Eden
May 13, 2018
So Happy With Metro Great place to buy a car Great service Friendly staff I’m glad I came to Metro - the staff goes out if its way to make the experience as pain Great place to buy a car Great service Friendly staff I’m glad I came to Metro - the staff goes out if its way to make the experience as painless as possible More
Other Employees Tagged: Bill Hearley, Cary Peek , Michelle Hamel
May 05, 2018
Fantastic, prompt service provided by professionals I stopped in after a reminder call for service for my Ford Escape. They took my car in immediately, and provided prompt professional service in a sw I stopped in after a reminder call for service for my Ford Escape. They took my car in immediately, and provided prompt professional service in a swift manner. Salesman Kevin Ruscio stopped to chat as I was waiting. More
Other Employees Tagged: Kevin Ruscio