Rob Gwinn
Rob Gwinn at S & K Buick GMC
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Rob Gwinn | Page 7

Service Consultant

S & K Buick GMC

1400 S Dirksen Pkwy
Springfield, IL 62703

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64 Reviews
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64 Reviews

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64 Reviews of Rob Gwinn

February 23, 2020

Dealership Rating
Employee Rating

The quote was misleading. The quote was $275 but it cost $308. I was then told there is a shop fee and taxes. You might want to include everything in a quote. $33 is a lot of difference. More

by whitej9
Recommend Dealer
No
Feb 25, 2020

S & K Buick GMC responded

We are transparent with quoting our clients before doing work and we do not have control over taxes. Quotes do not include tax because they are a quote not a final bill. We are grateful for your business and hope this minor misunderstanding does not keep you from coming back. Please come by on a day when the temperature is over 40 degrees (requirement to run car wash) and we will wash your vehicle for you. You can ask for Jim or Janelle when you arrive and one of us will take care of your vehicle being washed. Have a wonderful day and we are sorry you felt any experience that was not 5 star. Sincerely, James Kroll jim.kroll@skbuickgmc.com

February 23, 2020

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Employee Rating

Great service and excellence staff S & K Buick GMC has always been an excellent dealership has great service and works hard to keep your vehicle running well. And has brought issues to More

by GMCMAX2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Ater , Office staff

Feb 25, 2020

S & K Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent recommendation. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, James Kroll jim.kroll@skbuickgmc.com

February 15, 2020

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Employee Rating

S&K always accommodates me I was supposed to be there at 7:30 in the morning but my truck wouldn’t start, it was 11:30 when I got there they took it in and fixed it by 4:00 More

by COOPERMAN18
Recommend Dealer
Yes
Feb 17, 2020

S & K Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent recommendation. Your detail of how quickly our service department took care of you is appreciated. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, James Kroll jim.kroll@skbuickgmc.com

May 07, 2019

Dealership Rating
Employee Rating

Nothing was fixed Drop my brand new Silverado off there had a lift kit put on it the steering wheel slightly off... when I went in there I told him that the steering wh More

by Texas Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 13, 2019

S & K Buick GMC responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Regards, Brian Ater | Service & Parts Manager

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