Rob Grubb
Rob Grubb at Five Star Ford of Dallas
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Rob Grubb

Internet Director

Five Star Ford of Dallas

8900 President George Bush Tpke
Dallas, TX 75252

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14 Reviews

Dealership Experience

6 yrs, 1 mo

Industry Experience

24 yrs

Languages Spoken

English English

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14 Reviews

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14 Reviews of Rob Grubb

February 03, 2024

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Employee Rating

After having my vehicle for about a month now, I’m not only pleased with how well the purchasing process took place, but also the performance of the truck I bought. Raed made my first car buying experienc More

by dghuckabee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raed Ashkar

Feb 04, 2024

Five Star Ford of Dallas responded

Dghuckabee, We are happy you found your truck at Five Star Ford Dallas. Raed and Rob are very knowledgeable, so don't hesitate to reach out to 972-985-3600 with questions about your Ford. Enjoy your ride! Best regards, Thomas Bies, General Sales Manager

January 28, 2024

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Employee Rating

The price of the car didn’t change. . the price on internet was the price of the car. The extras that they offered us were suggestions. Not required. Yama was easy to work with. Took th More

by rogerclaraw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yama Ameen, John Ballard

Jan 28, 2024

Five Star Ford of Dallas responded

Roger, Always expect a transparent deal at Five Star Ford Dallas. We are truly thankful for the trust you placed in us and will continue to strive to provide you an exceptional customer experience every time you stop by. If you have any questions about your purchase, please don't hesitate to reach out to 972-985-3600. Thank you, Thomas Bies, General Sales Manager

February 22, 2023

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Purchased my CPO Ford Explorer ST from ILLIANA second purchase from her the experience was super stress free super friendly to work with went above and beyond to repair a few items on the vehicle in reco More

by Steve85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Iliana Davila, Fred Smith

Feb 23, 2023

Five Star Ford of Dallas responded

Congratulations, Steve85! Iliana and the Five Star Ford Dallas sales team continue to be available for you at 972-985-3600. Helping you enjoy your certified Explorer ST is a priority and we want to hear from you. Let us know when you have technical or care concerns. Thank you for your feedback and high marks! Kind Regards, Thomas Bies, General Sales Manager

March 12, 2022

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Shawn Khan help me find the perfect car for my budget. He didn't put me under any pressure, he understood and listened to my needs and wants. You get treated like family when you come here. I won't get a More

by amandaables
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn,Khan

Mar 13, 2022

Five Star Ford of Dallas responded

Hello amandaables, It is always great to hear from our Five Star Ford Dallas customers. When Rob, Shawn, or I can be of further assistance, please reach us at 972-985-3600. Let us know how we can help you enjoy your Honda. Thank you, Thomas Bies, General Sales Manager

June 08, 2021

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Anna was such a Great help she is so dedicated to helping you! The team in General from 5 Star Ford is amazing! Thank you More

by Geanine
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anna Alison

Jun 09, 2021

Five Star Ford of Dallas responded

Geanine, It is always great to hear from our Five Star Ford Dallas customers. Thanks for recognizing Anna and her efforts to make your shopping experience a good one. Stay in touch at 972-985-3600. We are here to help you enjoy your ride! Thank you, Thomas Bies, General Sales Manager

April 21, 2021

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Horrible service. Very delayed responses if any communication at all. Salesman was not interested in my purchase options at all. Very disappointing as I would have been a repeat customer. More

by jessicamckinney11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Charles Wilkinson

Apr 22, 2021

Five Star Ford of Dallas responded

Hello, Our dedicated sales team never wants to miss an opportunity to help our valued customers. We strive for complete customer satisfaction and we did our best to present available financing options. Unfortunately, the bank requirements are out of our control. As presented in the timely text conversations, Charles, Rob, and I are open to continuing to serve you. Please reach us at 972-985-3600 if you would like to continue the purchasing process. We will do all we can to get you into a vehicle. Sincerely, Thomas Bies, General Sales Manager

Apr 22, 2021

jessicamckinney11 responded

This is the biggest line of xx I have ever read....timely text conversation? Hours at a time with NO response and no truth in what was said. Interesting how you mention financing options when it was never discussed. I can assure you, finance knows nothing about the options I have because I was NEVER given the opportunity to discuss. I hope this isn’t how all customers are treated.

February 17, 2021

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Employee Rating

My Sales Rep was Fatima! She was a great source for me choosing this Dealership. Rob Grubb found the best financing for me! Thank you! More

by WeeZee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fatima Gutierrez

Feb 18, 2021

Five Star Ford of Dallas responded

WeeZee, Thanks a lot for endorsing Fatima and the sales team at Five Star Ford Dallas. We hope to continue hearing from you at 972-985-3600. Please let Fatima or me know when you have future automotive needs. We would appreciate the chance to work with you again. Take Care, Thomas Bies, General Sales Manager

June 30, 2020

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Employee Rating

Our experience was absolutely phenomenal. We started everything on line, got to the dealership Right before closing, car was already out front ready for us to see. Papers were ready by the next morning More

by timothy.centofanti
Recommend Dealer
Yes

Other Employees Tagged: Anna Alison, Esmeralda Garcia

Jun 30, 2020

Five Star Ford of Dallas responded

Hello Timothy! Thank you for your recommendation of Five Star Ford Dallas and our sales team. Anna and I hope to help you enjoy your purchase along with your future vehicle needs. Please stay in touch at 972-985-3600. We will be ready to share additional automotive advice. Best Regards, Thomas Bies, General Sales Manager

May 15, 2020

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Employee Rating

Everyone that worked here was so amazing. They all helped me get into a vehicle even with my credit issues. But I can express enough how amazing my salesman, Laray Wilson is. He helped me so much and made th More

by Amber.greenwood
Recommend Dealer
Yes

Other Employees Tagged: LaRay Wilson

May 16, 2020

Five Star Ford of Dallas responded

Hello Amber.greenwood, It was our pleasure to help with the purchase of your vehicle. Rob, LaRay, and I hope to continue answering your automotive concerns. Please stay in touch at 972-985-3600. Thank you for your recommendation of Five Star Ford Dallas. Safe travels, Thomas Bies, General Sales Manager

March 02, 2020

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Employee Rating

Amazing service We bought a used car from Five Star and after a few hours it started having a minor problem. Even though we had bought it as-is and the dealership was More

by alexander trans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Restivo

Mar 02, 2020

Five Star Ford of Dallas responded

Hello Alexander! At Five Star Ford Dallas, we strive for 100% customer satisfaction. Thank you for endorsing our sales team and if Pete, Rob, or I can help further please reach out to us at 972-985-3600. Take Care, Thomas Bies, General Sales Manager

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