Dealership Experience
16 yrs, 8 mos
Industry Experience
37 yrs, 4 mos
Languages Spoken
English
74 Reviews
Write a Review74 Reviews of Rick Stern
December 26, 2016
New purchase This is my 4th Honda from this dealership. I was in an accident when a deer hit my car right before Christmas. My CRV kept me safe and performed exact This is my 4th Honda from this dealership. I was in an accident when a deer hit my car right before Christmas. My CRV kept me safe and performed exactly like I was told it would. However, I needed another vehicle as mine was totaled. I knew that one phone call to Rick at Dover Honda that I'd have one less issue and another safe vehicle. When I walked in, i was greeted by Rick with a "glad you are okay". This place feels like family every time I go in. Rick is honest and kind and considerate. He listens to what my needs are and puts me in a vehicle accordingly. I also always see Chris and Sue who are on the sales team and always greet me happily. I cannot say enough about the service department as well. There are many places to purchase a new Honda but this company is by far the best in the area!! Thanks again Honda family and happy 2017!! Thanks to the CRV I am here to celebrate the holidays with my family!! More
Other Employees Tagged: Bob Drake , Sarah Northrop
August 21, 2016
A great team makes for a relaxed sale We just bought our second Honda from Dover Honda. Both in 2013 and today, we got instant communication and a great price. More importantly, we were im We just bought our second Honda from Dover Honda. Both in 2013 and today, we got instant communication and a great price. More importantly, we were impressed by the professionalism and team effort of everyone we dealt with. Rick Stern and Heidi Gates like their jobs, treat you with friendship and respect, and take the stress out of buying a new car. And they are there after the sale too. We were having trouble finding someone to adapt my wife's new car quickly. Rick connected us with a mobility specialist, and the car was adapted two days later. It's this kind of knowledge and extra effort that make Dover exceptional. More
Other Employees Tagged: Bob Drake , Sarah Northrop
April 25, 2016
Most painless car opurchase ever!! After contacting every Honda dealers in NH and one in MA looking for a specific 2016 Honda Pilot Touring in a specific color, I finally purchased from After contacting every Honda dealers in NH and one in MA looking for a specific 2016 Honda Pilot Touring in a specific color, I finally purchased from Dover Honda. They were the only one that said they could get the car quickly and at a price that was reasonable. All others except one, would not give me a final price over the phone or by email, insisting that I had to come in and talk about it and test drive the car- I told them I had test driver the car and knew exactly what I wanted and how much I was willing to pay. The one who would give me a non-negotiable price had only one vehicle but not in the color I wanted. With Dover Honda, we agreed on a price by email, I gave them my credit card for the deposit and picked up the new car 3 days later. The paperwork ands orientation at pickup took less than 2 hours and was painless. All personnel were very professional and helpful. They converted what is usually a degrading experience (trying to buy a new car from a dealer) into a very reasonable business transaction, and I would not hesitate to go back to the for another vehicle. More
Other Employees Tagged: Marsha Heiland, Alan Martel, Jill Colety
February 25, 2016
Great Dealership I bought new car last month with Rick Stern. He's nice guys. We knew what we wanted and how much our budget was and they were extremely accommodating I bought new car last month with Rick Stern. He's nice guys. We knew what we wanted and how much our budget was and they were extremely accommodating and professional. I highly recommend anyone whose looking for a car to talk to Rick, not only did he make sure I got the car I wanted, he made me feel like I knew his my whole life! He completely went out of his way to make sure I got a car as well as stay in my budget. Once again i recommend to everyone, if you guys looking for a car, just talk to Rick Stern. 5 stars to Rick Stern. I appreciate your time Rick Stern. More