Rick Clark | Page 2

Excellent service and value We were greeted upon arrival and had great service from beginning to end, Hayden our sales rep was very professional, overall a great shopping experie We were greeted upon arrival and had great service from beginning to end, Hayden our sales rep was very professional, overall a great shopping experience. More

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Never again I have never had such a disappointing experience at a car dealership. No issues with my salesman. But, a big issue with the Rick Clark and his unwilli I have never had such a disappointing experience at a car dealership. No issues with my salesman. But, a big issue with the Rick Clark and his unwillingness to make things right and repair a bad radiator discovered after I got home while troubleshooting a power steering issue. I have not been able to drive tje vehicle yet because I can't afford 1200 to install a radiator. I will make sure everyone I know...knows how this place will treat you if there is a problem. More

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Is this car really a "Certified" Used Car When buying a car, especially one that is used, you always exercise a bit of caution. Making sure that it is a reputable brand and dealership were at When buying a car, especially one that is used, you always exercise a bit of caution. Making sure that it is a reputable brand and dealership were at the top of my list. When it was time for my wife to turn in her Jeep; I insisted on her buying a Ford. We shopped Cincinnati dealerships looking for a used Explorer and found one that we really liked at Kings Ford. During our test drive the low air pressure light came on, but we were assured that it was just a quick fix of putting more air in the tire and it would be looked at upon arrival at the dealership. Price negotiated and the papers signed, we were anxious to get home. Upon setting up the SYNC system the low air indicator light came on again. Turns out out there was a hole in the tire. Shane took it to Tire Discounters and had it repaired as your shop was closed for the evening. It rained the rest of the day on Satuday, Sunday, and Monday. On Tuesday when the sun finally broke we came to the realization that the windshield wipers did not turn off. We called Shane and he asked that we make an appointment with a local dealership (we live in Columbus) and that it would be taken care of. Saturday was the earliest we could get the car in with the Holiday and both my wife and I working. We headed out only to find that the car did not start and the battery was dead. We have now owned the car for 1 week and I am already jumping it. We took the car to Ricart Ford and had the switch and battery replaced. I question my confidence in Ford and this vehicle. I have owned multiple Ford trucks and currently drive an F150 without any issues. We bought a Ford for the reliability. We bought "certified used" because we thought that it came with the assurance that the car had been looked over. This "certified" car was going to leave the lot with 3 items that were faulty on the Vehicle Inspection Checklist (Tires, Faulty Wipers and a Dead Battery). It ended up leaving with only two because of Shane running it to Tire Discounters. To me these are obvious items that even the novice mechanic could have pointed out. How does this happen? To say that I am upset is an understatement. I was assured by the Sales Manager that this is an "isolated case and hundreds of cars were sold last year without incident". Unfortunately those hundreds cars are not mine and the one that has issues is parked in my drive way. If something as obvious as the windshield wipers not turning off, a failing battery and hole in the tire did not catch the eye of the mechanic; what else is going to go wrong with this vehicle over the coming years? Sure it has a warranty for a short period of time, but my concern is after this. Thanks, Will McLain 614.208.1555 More

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Easy and Enjoyable They went the extra mile to get my car interior and chassis under coated. This is the 4 th SUV we have purchased from Kings Ford. Nick in their tech d They went the extra mile to get my car interior and chassis under coated. This is the 4 th SUV we have purchased from Kings Ford. Nick in their tech dept Is top notch. More

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a bit longer than expected but overall great experience Second car with this dealership , better ran and organized than prior management. Ill be back for car three! A few more sports car can help also Second car with this dealership , better ran and organized than prior management. Ill be back for car three! A few more sports car can help also More

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