Rick Angel | Page 7

Holm Automotive Center Inc responded

We are very disappointed to hear that we failed to meet your expectations and appreciate you taking time to reflect on your most recent experience. Your candid feedback is forthright, honest, and well stated. Thank you for the opportunity to learn, grow, and discuss how we may better handle both the your situation and others like it that may follow. I will send a follow up to our leadership team and ask them to review the situation with the Collision Center Manager. We appreciate your patience and thank you for your patronage. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

There is nothing we love more than to hear from our customers that we are truly living our mission. Thank you for the purchase and review! Michelle and the staff will be super pleased your expectations were exceeded. Don't forget, when you purchase a vehicle from Holm Automotive, you also get a fantastic benefit: 2 years of complimentary maintenance! To take advantage of this amazing offer, simply get in touch with your sales rep or our service department to book your first oil change and keep your ride cruising smoothly. You can sit back and relax, we've got everything covered! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your positive experience with Holm Automotive! We're delighted to hear that your Jeep looked great after the service and that Rick was able to assist you quickly with your car problems. We take pride in ensuring that our customers' vehicles not only receive the necessary repairs but also leave our service department looking their best. It's wonderful to know that your Jeep met your expectations in terms of appearance. Additionally, we're glad Rick was able to provide you with prompt assistance for your car problems. We understand that quick and efficient service is essential, and our team is committed to addressing our customers' needs as efficiently as possible. We appreciate your feedback and your business. If you have any further questions or require any assistance in the future, please feel free to reach out. We're here to help! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for your kind words! We're absolutely delighted to hear that you and your wife have received exceptional service from Holm Automotive and that it feels more like family service. We strive to create a welcoming and warm atmosphere for all our customers. Treating you like family is an important aspect of our approach to customer service, and we're thrilled that it has resonated with you and your wife. We value the relationships we build with our customers and are grateful for the trust you have placed in us. Providing great service is at the core of what we do, and we're honored to have had the opportunity to serve you. If there's anything else we can do to further enhance your experience or assist you and your wife in any way, please don't hesitate to let us know. We consider you part of our extended family, and we're always here to provide you with the same outstanding service you've come to expect from us. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thanks for the insightful information and sharing your excellent review with the online community. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Audrey, thank you for taking the time to share your positive experience with Holm Automotive! We're delighted to hear that everyone involved in your interaction with us was kind and made an effort to keep you updated throughout the process. Providing excellent customer service and keeping our customers informed are top priorities for us. We appreciate your feedback and value your satisfaction. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you once again for choosing us, and we hope to have the opportunity to serve you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for your positive review of Holm Automotive! We're delighted to hear that you had a great experience with our friendly and helpful staff. Providing excellent customer service is a top priority for us, and we're glad to know that our team made you feel welcome and supported. We understand the importance of keeping you informed about your car's status, and we're thrilled that our communication met your expectations. It's also fantastic to hear that our body shop repairs were perfect. We strive for top-notch quality and attention to detail in all our work. Thank you once again for choosing us, and we look forward to serving you in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for acknowledging our three newest members of the collision center with such a positive review! Chuck, Rick, & Megan know the importance of quality work and customer service and we are delighted you noticed! We look forward to your next visit, Sincerely, the Holm Automotive Team of Abilene!

Holm Automotive Center Inc responded

Thank you for the great review! We are so glad you feel comfortable working with our team to resolve any concerns. This is a proud team with high morals, expert skills, solid core values and a focused mission. Our pride comes from doing good work, the benefit is fantastic customers like yourself! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful review of the Holm Automotive body shop! We're thrilled to hear that you are satisfied with the job we did on your car. Our team takes great pride in providing high-quality body work and ensuring an excellent paint job. It means a lot to us that you would recommend our body shop, we strive to deliver exceptional service and craftsmanship to all of our customers, and it's fantastic to know that we met your expectations. If there's anything else we can do for you in the future, please don't hesitate to let us know. We appreciate your recommendation and look forward to serving you again should the need arise. - Sincerely, the Holm Automotive Team of Abilene.