Richard Webb | Page 2

Trade in older model for new Richard webb and john provided excellent customer service. Jake was fabulous at training and encouragement to reach out with any questions. Had prob Richard webb and john provided excellent customer service. Jake was fabulous at training and encouragement to reach out with any questions. Had problems with previous car and service wasn't able to problem solve very well More

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Great Dealership & Straightforward Had a great experience at Infiniti of Kansas City. Purchase pre-owned. Had minor key issue - was resolved at no cost immediately. Robert was salesp Had a great experience at Infiniti of Kansas City. Purchase pre-owned. Had minor key issue - was resolved at no cost immediately. Robert was salesperson. Great guy - would purchase from him again. Met Richard, Mark and Joe - all knowledgeable and great to work with. More

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Mr. Webb; I am very sorry for the rotten review; I Mr. Webb; I am very sorry for the rotten review; I should have taken a step back and given more thought as to what I needed to do in order to get o Mr. Webb; I am very sorry for the rotten review; I should have taken a step back and given more thought as to what I needed to do in order to get our problem resolved. I took off on the wrong path, never giving you a chance before writing my review, I was wrong. Please know that I have learned a few life lessons because of your kindness, knowledge and thoughtfulness. You read my rotten review and did not hesitate to contact me to ask about the details, wanting to hear my side; you listened while I explained (babbled on), about the doom we were facing. Mr. Webb, you have the patience of a saint, your ability to bring the whole picture into view, along with your calm approach in dealing with a problem shows what a wonderful man you are! I am truly thankful for your time, concern and most of the entire lesson I will carry with me, always! Thank You, Teresa L. Jurkovich More

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I highly recommend this Dealer. From the initial greeting I received when I walked in to the final walk through on my new car, the service and overall experience was outstanding. They truly represe greeting I received when I walked in to the final walk through on my new car, the service and overall experience was outstanding. They truly represent a luxury brand and the attention to detail and care about my customer experience was unmatched. It was leaps and bounds better than any of my previous car-buying experiences. The dealership itself is an amazing looking building that screams "state of the art", which is relevant because the Infiniti products all have technology that is above and beyond the competition (BMW, Lexus, etc). I wasn't sure about getting an Infiniti at first, but after speaking with Richard and Joe at this Dealership, I immediately felt more comfortable with them and was given a thorough demonstration on what Infiniti has to offer versus the competition. Having purchased numerous vehicles from varying dealerships in different states, this experience was just different. It was painless from start to finish, which was refreshing. Like many people, I' m very skeptical of car sales people in general, but Infiniti of Kansas City really took the time to get to know me, find out what my needs were, and help find the right product for me. I never felt pressured and I really learned a lot about the cars, they really took the time to make sure I understood the contract and other details. I was almost sad to leave because I enjoyed talking with the staff so much, but I was thrilled with my new Infiniti and will be back soon! More

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Buying a car can be like going to the dentist. Its something that you have to do every once and a while and it can be very painful. Richard Webb took away all of the pain. A friend of mine recommend something that you have to do every once and a while and it can be very painful. Richard Webb took away all of the pain. A friend of mine recommended Richard Webb to me and told me to call him. Making this call was a little tuff for me because I live in Chicago and he is in Kansas City. I was very specific in the specs for my purchase. While he did not have anything on his lot that fit my specs (08 Chevrolet Avalanche LTZ 4x4 was the only car that I wanted. I wasn't surprised because 1. it was an Infiniti dealership. 2. Most Chevrolet dealers only had one or two ) he told me not to worry and that he would call me back. Less than 48 hours later he called me back with three different choices that fit my specs. I went online and compared the three with the rest of the country. There were no cars within $3000 with the same miles. I called Richard back the next day and told him that I was ready to make a purchase. There was no need for a test drive because it was certified and I have already owned one so I know how they drive. Less than 24 hours after that call I had all of the paperwork filled out and returned. The truck was delivered to my front door on a flatbed within a week of my first call to Richard. I am so relived to know that I will never have to go to a car dealership again. Thanks again to Richard Webb and the entire team at Infiniti of Kansas City!!! More

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