Richard Silverman | Page 6

Richard Silverman (Richie) was the ultimate professional. It was a pleasure working with him. He was knowledgeable, thorough, and patient. Richie was certainly not the typical "pushy" salesman. He was ve It was a pleasure working with him. He was knowledgeable, thorough, and patient. Richie was certainly not the typical "pushy" salesman. He was very focused on my satisfaction throughout the entire process. I recommend the dealership and Richie without hesitation. More

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Richie was excellent. Helpful, patient and informative. A pleasure to work with him and would recommend. Helpful, patient and informative. A pleasure to work with him and would recommend. More

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Richard Silverman has simply been best and made our new car purchase so simple and easy. He was very responsive, and also very friendly and kind to any kind of inquiries. Highly recommend. car purchase so simple and easy. He was very responsive, and also very friendly and kind to any kind of inquiries. Highly recommend. More

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Sales rep, Richard Silverman was professional, honest, patient and personable. It was a pleasure working with him. He made me feel comfortable and answered all questions. Jim Gilarmo, F&I Manager was patient and personable. It was a pleasure working with him. He made me feel comfortable and answered all questions. Jim Gilarmo, F&I Manager was a professional who answered questions and listened to my comments. More

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Charles Allan Sales and Leasing Schumacher Volvo offers outstanding customer care. His product knowledge and service style is friendly and professional. Charles closed my car sale seamlessly. There was z outstanding customer care. His product knowledge and service style is friendly and professional. Charles closed my car sale seamlessly. There was zero pressure as we made our decision and purchase. I highly recommend Schumacher Volvo as they truly care about their customers. More

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I have had my eye on the XC60 for 6 months. Every single time I stopped by the showroom Richie welcomed me with a gigantic smile, and always answered my questions. He would call me periodically to check on time I stopped by the showroom Richie welcomed me with a gigantic smile, and always answered my questions. He would call me periodically to check on me, and assured me that when I was ready he would do all that he could to get me into the car of my dreams. He is patient, attentive, knowledgeable, kind and an overall outstanding representation of not only the Schumacher brand but Volvo as well. Everyone on site is professional and accommodating. It also helps to visit facilities that are clean and inviting. I really wanted to buy when Theo was present because he just makes being a customer better, but I got over it....slowly. I was scared because of how smoothly everything was going. It was not commonplace for me to not feel pressured and 100% satisfied. I have purchased a new lease every year for the last 15 years and this by far has been the most amazing experience of them all. As well, the finance gentleman (his card is in the car, forgot his name) was THE BEST. I didn't feel pressured, unimportant or rushed. I was able to ask questions and he went above and beyond in making sure that I had all of the additional coverages in an effort to protect the vehicle. I am floored by my entire experience and may just end up a Volvo customer for life. In closing, my 9 yr old daughter was even highly impressed, so that speaks volumes. World class service!! PS. Shout out to Matthew Needle, he too is awesome and added to my purchasing experience. More

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Richie went above and beyond searching for my vehicle of choice. Schumacher unfortunately did not have the color combo I really wanted, but from Volvo knowledge, friendliness, constant contact, lightning fa choice. Schumacher unfortunately did not have the color combo I really wanted, but from Volvo knowledge, friendliness, constant contact, lightning fast responses - I knew I wanted to stick with working with Richie. However, time kept on, and I needed a vehicle desperately. Unfortunately due to the color combination that he could not locate, I decided to contact another dealer and almost remotely completed the deal with Wallace Volvo in Stuart- applied for financing and literally drove 40 miles to pick up the vehicle. However, this was a complete WASTE of time and quite frankly seemed like a bait and switch technique as they did NOT have the vehicle as described via phone. I immediately left and reached out to Richie to get back to looking for me some more. I definitely put him under a lot of pressure, and he just wanted to perform and make Schumacher shine. While I decided on a different color combo that Schumacher had in stock, I am even happier with this Volvo XC60 with White exterior and Blonde interior. It's so beautiful. Unfortunately after driving for under a week the Airbag Warning came on, so I had to bring it in and Richie set me up with a loaner and Alex the service director was extremely friendly and sincere that he wanted to be able to assure me that my Volvo was as safe as possible. So currently I am in a Volvo XC40 and cannot wait to drive my car again - but the level of service and quick attention to getting me in and out with a loaner was superb. I've worked in the car industry personally for more than 20 years, so the level of attention to customer service really is appreciated. I highly recommend Richie if you're looking to buy your next car. One more shout out is Craig at their Buick Store for doing my financing quickly while there was a long wait at Volvo. The team at Schumacher really worked together to make this a great experience, even when an issue arose... and that is a testament to excellent service. Thanks, Monique Hausheer More

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