Richard Norton
Richard Norton at Honda of the Avenues
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Richard Norton | Page 2

Sales and Leasing Consultant

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.7
58 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

15 yrs, 2 mos

4.7

58 Reviews

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58 Reviews of Richard Norton

November 13, 2023

Dealership Rating
Employee Rating

We really like working with Richard Norton. Clay was great with the financing part of the transaction. More

by tawhitley08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clay Fenwick

November 05, 2023

Dealership Rating
Employee Rating

Richard Norton was excellent! Extremely helpful, thorough, and knowledgeable. He was very knowledgeable about the vehicle and the customer education process! More

by chuckwboyd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 04, 2023

Dealership Rating
Employee Rating

We were very pleased with the entire process of purchasing a certified used car. From our first encounter to our final drive off was ideal. More

by Collen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Mazur

October 17, 2023

Dealership Rating
Employee Rating

Honda of The Avenues is an A+ Dealership! The Folks you have working with you are amazing with Customer Service. I know I will return & refer all my friends to buy their Hondas from Nelson Pa More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 05, 2023

Dealership Rating
Employee Rating

I did a great deal of looking on the website, so that when I went in I knew what I wanted in a car and in the investment. My salesperson, Richard Norton, was very helpful and informative, as well as pati More

by claudiateaches
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Norton, Bill Laman

September 11, 2023

Dealership Rating
Employee Rating

Salesperson and Sales Manager listened to what I wanted and needed and found the perfect fit for me. Vehicle features were thoroughly shown and explained to me. Process was relatively painless. More

by MDENNING27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marshall Gerald

Sep 11, 2023

Honda of the Avenues responded

Thanks so much for the kind comments and the 5 star review. We certainly appreciate your business and look forward to serving you in the future. Thanks again. Respectfully, Scott Williams General Manager

September 09, 2023

Dealership Rating
Employee Rating

Everyone seemed knowledgeable about the vehicles, as well as being helpful, friendly and concerned about good customer service. More

by swconklin
Recommend Dealer
Yes

Other Employees Tagged: Clay Fenwick

September 06, 2023

Dealership Rating
Employee Rating

Wouldn’t honor the new car service agreement, which covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, despite being over 5k miles since my last change, the More

by Harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 07, 2023

Honda of the Avenues responded

Harvey, Thank you for sending in your review, while we understand your frustration; it's not that we won't honor your maintenance program but there are strict rules Honda puts in place for every dealer to follow. The program goes strictly by the maintenance minder. The maintenance minder must be at 15% or less before the vehicle is eligible for the complimentary oil change/tire rotation. Unfortunately, there are no exceptions to the rule. I can print out the guidelines for you it you would like a copy. Regarding your driver assist error message, I'd be more than happy to get that taken care of for you. If for some reason we are unable to fix your concern with your vehicle we can absolutely get a Honda field engineer involved. Please give me a call at your convenience. Crista Poynor Service Director 904-370-1300 x1290

May 13, 2023

Dealership Rating
Employee Rating

Derick was very helpful great job ver friendly i will recommend him to every one. Finance snd every one was great A+++++ More

by Mina Kulaksiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Evan Dunaway, Derrick Gayle, Thomas Phelps, Clay Fenwick, JJ Quest , Randy Lodato, Scott Williams

February 14, 2023

Dealership Rating
Employee Rating

My salesman Brent was very good and informative and trustworthy I will buy my next vehicle there More

by George Metzner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Phelps , Sales man Brent

Feb 16, 2023

Honda of the Avenues responded

Hello George, thanks for the kind words and 5 star review. We appreciate your business and look forward to serving you in the future.

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