Richard Elvey

I was expecting this to be complicated because I was out of town and asked a friend to handle this for me. Charlette was helpful and easy to work with, the service was done quickly, and with feedback that w of town and asked a friend to handle this for me. Charlette was helpful and easy to work with, the service was done quickly, and with feedback that was helpful, especially since I couldn't be there. Thanks to all involved. One note: This turned out not to be a big deal, but I thought I'd be able to pay with a debit card to avoid the surcharge, but because the transaction was done over the phone I had to use a credit card. Just FYI. More

by Kim Verified Customer Verified Customer

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Richard was very knowledgeable and helpful. The dealership is always very clean and offers nice snacks! The dealership is always very clean and offers nice snacks! More

by EDUJ801 Verified Customer Verified Customer

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Oil change and 12,000 mile service in about an hour. Great. As I expected. Great. As I expected. More

by ralphkenning Verified Customer Verified Customer

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I’ve always been pleased with the service at Bryan Subaru. I especially appreciate the ride home and back with the ride to and from home if the job takes longer than I am able to wait. Richard is alwa Subaru. I especially appreciate the ride home and back with the ride to and from home if the job takes longer than I am able to wait. Richard is always attentive and easy to talk with. More

by scotttbillington Verified Customer Verified Customer

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They were all very helpful and made my experience easy. They were kind and quick! They were kind and quick! More

by fmoses13 Verified Customer Verified Customer

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Everytime I take my vehicle in for service. The customer service is top notch, and my vehicle is always taken care of. I will continue to take my vehicle there. The customer service is top notch, and my vehicle is always taken care of. I will continue to take my vehicle there. More

by ARGARCIA78 Verified Customer Verified Customer

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Luis did a great job diagnosing our issues, and was very patient and helpful. Thank you! patient and helpful. Thank you! More

by SARAH71 Verified Customer Verified Customer

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Brian is an excellent S. A. and a great asset to Bryan Subaru's service department. We always enjoy working with him. The waiting area in the service department is very cl A. and a great asset to Bryan Subaru's service department. We always enjoy working with him. The waiting area in the service department is very clean and comfortable. They have a great area for the kids to be entertained while we wait and pups are always welcome! The WiFi is a bit spotty if you are trying to get work done so we come prepared with our own hotspot just in case. Otherwise, we usually have a very pleasant experience here. More

by Lucille Verified Customer Verified Customer

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Staff does not appear happy to be there at all. It’s like it’s an inconvenience to serve us when we’re spending thousands of dollars at this dealership. Also really irks me that they don’t wash you It’s like it’s an inconvenience to serve us when we’re spending thousands of dollars at this dealership. Also really irks me that they don’t wash your car for $3200 bill pretty disgusted with the whole experience, I miss my dealership in Tucson, Arizona. People there in Arizona were happy to see you. They were kind they had food beverages, a television for entertainment. They would give you a token to go get your card washed and detailed. The service at this location is subpar. I was going to give one star. I’m giving two stars only because my car is running better now. Also they’re not able to do any bodywork like replace a bumper. I could replace the bumper myself, but I kept getting talk about how they can’t do that and they can’t order the part. They also told me they would tell me who could and they did not. I do like that. There was a text message service and it showed me all the services they were going to do and I had to approve them. If you can avoid going to this dealership do it they don’t seem to want or appreciate your business because the attitude there is grumpy. My partner felt the same grumpy vibes when he walked in , I really hope that their boss isn’t grumpy because he could very well be making everyone else feel grumpy. It seems like everybody hates their job there and they’re taking it out on the Customer. More

by MAYSAA Verified Customer Verified Customer

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Although Subaru had a long wait time, they took very good care of me. I will be back for future service. care of me. I will be back for future service. More

by TEM_2875 Verified Customer Verified Customer

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