Rich Sollano

PURCHASED JEEP WRANGLER 10/2020, 2 DAYS AFTER EXHAUST SNAPPED OFF ON BELT PRKWY ALMOST HIT MEDIAN, COULD OF DIED, NO HELP WITH TOW, ARGUED WITH OVER THE RENTAL, MIND YOU THIS IS TWO DAYS AFTER LEAVING TH SNAPPED OFF ON BELT PRKWY ALMOST HIT MEDIAN, COULD OF DIED, NO HELP WITH TOW, ARGUED WITH OVER THE RENTAL, MIND YOU THIS IS TWO DAYS AFTER LEAVING THE LOT. TRUCK WAS PURCHASED WITH DUAL EXHAUST, UPON PICKING CAR UP FROM DEALER THEY SWAPPED IT OUT WITH A FAULTY REPLACEMENT FROM THE JUNKYARD, I ENDED UP BRINGING IT TO A MEINEKE WHERE I WAS INFORMED THAT THE MUFFLER WAS FAULTY, AND USED AND SHOULD OF BEEN ISSUED, AFTER THE MANAGER CONTACTED THE LOCATION WHERE IT WAS INSTALLED HE FOUND THAT IT WASN'T EVEN DOCUMENTED IN THE SYSTEM, IN ADDITION TO THE MULTITUDE OF BAIT AND SWITCH TACTICS, I WAS INFORMED BY A MANAGER THE DAY I PICKED UP THE CAR AFTER THE MUFFLER INSTALL THAT ALTHOUGH THE CAR WAS LISTED AS CERTIFIED PREOWNED, WHEN I COMPLAINED THEY THREATENED ME WITH STORAGE FEES IF I DID NOT TAKE THE CAR OFF THE LOT, I GUESS THEY FEEL THEY CAN TALK TO BLACK PEOPLE ANYWAY THEY WANT, AS IF THERE INTELLIGENCE IS SUPERIOR, YOU EVEN SEE IT IN HOW THEY BULLY THERE BLACK EMPLOYEES, SHORTLY AFTER I WAS FORCED TO TAKE THE CAR, THE TIRED ROD SNAPPED WHILE DRIVING 50MPH LUCKILY I WAS ON A STRAIGHT ROAD OR I WOULD OF AGAIN CRASHED AND RISK MY LIFE. I THEN I CONTACT THE CORPORATE CENTER AND HERE IS WHERE IT GETS GOOD, I CONTACT JEEP CORPORATE TO COMPLAIN, THEY UPDATE MY NAME TO THE ACCOUNT, AND FROM THERE I WAS TO RECEIVE A CALL BACK, I DIDN'T SO I CALL AGAIN, THIS TIME I WAS CONNECTED TO PAULA AND I WAS PUT ON A 3 WAY CALL WITH THE DEALERSHIP, WHERE THE DEALERSHIP MANAGER BEGAN TO TELL ME MAYBE I WAS LOOKING AT A WATER STAMP SEEING THAT AS CERTIFIED, WHICH I ASSURED HIM WAS NOT THE CASE, I THEN TOLD HIM ABOUT A CUSTOMER PAUL WHO OWNED A GYM ACROSS THE STREET THAT REFEREED ME TO THE DEALERSHIP, INFORMING HIM IT WAS A BAD LOOK ON THE LACK OF PROFESSIONALISM THEY EXHIBITED THROUGHOUT MY SALES PROCESS AND SHORTLY AFTER. HE THEN SAID HE WOULD WORK IT OUT AND HAVE SOMEONE CALL ME BACK, I RECEIVED A CALL FROM A RANDOM SALES AGENT, I INFORM HIM THAT HE COULD NOT HELP ME AND ONLY MANAGEMENT COULD. HE SAID SOMEONE WOULD CALL ME BACK AND THIS WAS IN NOVEMBER OF LAST YEAR. NO CALL BACK FROM DEALER, AND WHEN I CHECKED MY EMAILS I SAW THAT THE NAME AND INFORMATION WAS CHANGED BACK TO THE OLD OWNER OF THE CAR, BY ACCIDENT I RECEIVED A SATISFACTION EMAIL WITH THE WRONG NAME. THIS IS ALL DOCUMENTED AND AT THIS POINT I HAVE EXHAUSTED ALL OPTIONS TO DEAL WITH THE DEALERSHIP, EVEN BEING TOLD THROUGH DEALERRATER THAT I WOULD BE CONTACTED AND NEVER CALLED. MICHELLE WAS THE NAME OF THAT STAFF MEMBER. I PROMISE YOU THIS THOUGH. MY DOCUMENTATION GAME IS REAL, AND TODAY I CALLED JEEP AGAIN AND RECORDING THE CONVERSATION WHERE IT SHOWS A COVER UP. IN THAT SENSE I GUESS ILL SEEK LEGAL HELP TO RECTIFY THIS EGREGIOUS ATROCITY. More

Helpful 0

Report | Print

Service people were very helpful and got me in and out quickly. Service was amazing and would go back again when i have oil change quickly. Service was amazing and would go back again when i have oil change More

by Nicoleferreri96 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent dealership experience. Everyone that works there was so friendly and polite. The sales department was incredible, they explained everything about our new vehicle and showed us how to operate i there was so friendly and polite. The sales department was incredible, they explained everything about our new vehicle and showed us how to operate it. I will be recommending everyone I know to go see Thomas Sweeney and all his co workers at Security Jeep for a great purchasing experience More

by robin5gs Verified Customer Verified Customer

Helpful 0

Report | Print

I had a fantastic experience at Security Dodge. From Nairobis the sales lady to the manager and everyone else. I am going to recommend this dealership to everyone in need of a new or used car. They work Nairobis the sales lady to the manager and everyone else. I am going to recommend this dealership to everyone in need of a new or used car. They worked with me through the entire process to ensure that I was happy! More

by JOEM263 Verified Customer Verified Customer

Helpful 0

Report | Print

Dirty bait and switch practices, contacted sales rep on October 8th 2019, inquiring about 2013 CPO Jeep Wrangler. $31,500, finalized purchase based off Certified-Pre Owned status, customization and test dr October 8th 2019, inquiring about 2013 CPO Jeep Wrangler. $31,500, finalized purchase based off Certified-Pre Owned status, customization and test drive. 5 days later while driving 55mph on the belt prkwy the muffler snaps off causing the vehicle to turn into the median almost crashing the vehicle. I was given a major issue and blamed for the damage. I informed them at this time it should be an issue the vehicle is certified pre owned. The manager informed me its not, i said you listed it as such, his response was there is nothing you can do. Moving forward they replaced it with a totally different system, causing performance issues and the check engine light to come on, about 15 days later while driving on a back road, the cars tire rod snaps and loses all control. This is the most disgusting and unethical dealership ive ever dealt with. They prayed on me because i was black with bad credit, with a disability and thought they could tell me whatever and not stand behind there marketing material and words. At this point legal action is the only route to combat this misleading and fraudulent business. DO NOT BUY FROM THIS COMPANY, IF YOU HAVE NO CHOSE DO ALL RESEARCH NO MATTER WHAT MARKETING MATERIAL SHOWS. Lastly and there is more, but i i want to add, i went to a meineke while traveling due to the muffler issue after there install, they actually installed an old muffler from the junk yard 6 days after purchase at a meineke in Hicksville, this company didnt even have a computer database nor paperwork to align with the meineke working on my car. More

Helpful 0

Report | Print

Purchased 2017 Denali, metallic-grey. Real easy, they said they would take care of everything...and they did, sent car to body shop for touchup said they would take care of everything...and they did, sent car to body shop for touchup More

by Rich Verified Customer Verified Customer

Helpful 0

Report | Print

Horrible Took me three weeks to get my new truck. And when i got the truck, it only came with one key. When i called the dealership i was told the key was lost Took me three weeks to get my new truck. And when i got the truck, it only came with one key. When i called the dealership i was told the key was lost. Now they want me to schedule and appointment to come from Brooklyn to Long Island on my expense so they can make me a new key. More

by OSBAIT Verified Customer Verified Customer

Helpful 0

Report | Print

Quick Oil Change Everything was quick and thorough. I came for an oil change but they were kind enough to make sure my tire presure was sufficient for the winter. Everything was quick and thorough. I came for an oil change but they were kind enough to make sure my tire presure was sufficient for the winter. More

by QueenE Verified Customer Verified Customer

Helpful 0

Report | Print

Thank You ! With my girls in collage we truly needed some reliable vehicles. They surfed and compared every dealer in a 50 mi radius . With that said we ended up With my girls in collage we truly needed some reliable vehicles. They surfed and compared every dealer in a 50 mi radius . With that said we ended up on the door step of Security. Greeted promptly and brought into an amazing showroom . After a very pleasant walk around of the 13 avenger and 14 compass both super clean and drove like new? Hard to find when checking out used cars . That said and done we left with a new fleet . After a month or so had to bring the avenger back for some minor issues . scheduled an appointment for service and brought it in. the garage was as clean as the showroom? Amazing !! Though I had to wait a bit , my service person took care of eveything and with minimal cost (deductable) All issues adressed and no problems ! Had the girls take advantage of the 2 free oil changes by themselves ? A big boon for me , they told me how cool it was bringing there ! Everybody was so nice and didnt take to long. Man thats awsome ! didnt have to do it myself ! LOL ! Hats off to this dealer . Not only will I buy another vehicle from them I'll bring it back for servicing. Its feels good to find a car dealer that treats us like our local garage !!!!!! Thank You Security Staff !!!!!!! More

by FM6SPEED Verified Customer Verified Customer

Helpful 0

Report | Print

Car buying experience Best car buying experience ever. They made it hassle free and painless. Great staff and environment. Highly recommend stopping by and giving them a sh Best car buying experience ever. They made it hassle free and painless. Great staff and environment. Highly recommend stopping by and giving them a shot to find you the car you are looking for. More

by josdad3411 Verified Customer Verified Customer

Helpful 0

Report | Print