Rich Pili

Faith in humanity restored! After having not so great experiences at other dealerships, I was referred to Shaw GMC by my brother. These people are legit! They listen and actually After having not so great experiences at other dealerships, I was referred to Shaw GMC by my brother. These people are legit! They listen and actually care about your needs and situation and take the time to walk you through the whole process. Communication is huge at this place...my first appointment I was introduced to basically the whole staff that helped guide me. Randy was the best salesman-listened to my wants/needs and ticked all my boxes with the first car he showed me! Great service! Faith restored in dealerships and humanity! More

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These guys were top knotch!! Hello, I recently purchased a used car from your dealership using the sales help from Raj Dhadda and the financing aid of Rich Pila. First off I lik Hello, I recently purchased a used car from your dealership using the sales help from Raj Dhadda and the financing aid of Rich Pila. First off I like to say Raj was extremely patient with me , not pushy what so ever. I felt he was on my side the whole time guiding me towards my purchase rather than trying to sell me something I didn't want or need. Rich was the icing on the cake at the end of this purchase. Calmed my nerves about the purchase and made sure I was happy overall with the whole experience. I hope to refer many clients there way and hope that they will still be around in a few years in regards to my next purchase. Thank you More

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Vehicle purchase My experience at Shaw gmc was beyond amazing! The staff at shaw did everything and more to make sure that I was able to drive away in my dream vehicle My experience at Shaw gmc was beyond amazing! The staff at shaw did everything and more to make sure that I was able to drive away in my dream vehicle! More

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Really Poor Customer Service I recently purchased a 2012 Sonic LTZ Turbo from Rich, recommended by a friend who works for Shaw. The vehicle came with a completed AMVIC form, I was I recently purchased a 2012 Sonic LTZ Turbo from Rich, recommended by a friend who works for Shaw. The vehicle came with a completed AMVIC form, I was able to get a great deal on the car without any negotiation and was very happy with the experience but that is where it ended. I drove the car 200km home and within another 100km...there was complete failure and destruction of the clutch and flywheel. I had it fixed at the local chev dealership since the car was not drivable at a cost of just under $2000. It was brought to Rich's attention who was supposed to have passed it on to his managers. After a week of no news, I forwarded an email with a copy of the receipt to both Gady Firmeza and John Smith( the two managers) explaining my situation and if there was anything they could do for me. After yet another week of no response from either manager, I sent a further email expressing my further disappointment which through the grapevine, I know for a fact they received but it has now been 9 more days and still I have yet to be personally contacted by anyone of the three people now involved. I realize the car was used with 72,000km, but a good mechanic should have been able to diagnose a clutch problem during the AMVIC inspection, I wasn't really expecting much if any compensation but I did only put 300km on it. I was however expecting for at least one of the three involved to respond to me personally but now of the three could take two min of there time to address my concern...Sadly disappointed with Shaw GMC as a whole!!! I'm sure this review on this site will will be responded to by either Gady or John with typical "sorry to hear of your bad experience, please contact us to see if there is something to do to make it right", what a joke...I will never buy another vehicle from Shaw nor would I recommend them!! More

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