I recently purchased a used vehicle from Shaw GMC. I found the vehicle on 'autotrader.ca' and called the 1-800 number to inquire. After some further due diligence, I decide to offer on the vehicle. This all happened sight unseen, as I reside 1,000kms away from Calgary. Organizing financing etc took a couple days as expected. Where things started to go awry was shortly after I offered on the vehicle. On top of the salesman I dealt with, there was the sales manager of course, and not one, but two finance staff involved in this deal. I don't know why there were two, but there was a lot of miscommunication, and an end result in me looking like a fool because of a two-against-one scenario.
- My interest rate confirmed on the phone during negotiations was 0.5% lower than what I found it to be once I arrived. That works out to hundreds of dollars a year difference. Could be thousands, I haven't done the math.
- I was supposed to receive a credit card for fuel for to my trip to the dealership and back home. I never got that.
- The warranty I chose during negotiations was not what was noted on the contract when I arrived, but instead, it was of course the more expensive option.
- I was supposed to receive a touch up paint pen and never received this.
- I was also supposed to get the key for the tool box that came in the truck sent to me, but I never received that. Therefore the toolbox is basically garbage.
- The vehicle was a "Certified Pre Owned Vehicle". What this program included was never described to me. If I had known what this program included (exchange within 30 days or 2,500kms), I would have disposed of the vehicle already. Unfortunately, due to the distance back home and around, I have already surpassed the 2,500km cap, and did not learn of this until well beyond the cap.
- I was told that the value of my trade in was to be negotiated, but I would receive "at least" XXX amount of dollars for it. When I got there, all documentation had been done as if I approved XXX dollars. The staff believed that I had confirmed this XXX dollars. I never did. I never would. Of course, they would not budge from XXX dollars since I was already there and had paid a deposit.
Due to my work schedule, I was not able to arrive at the dealer until 5:45pm on a Thursday. I was there until well after 7:00, and the staff was clearly anxious to get out of there and go home. I certainly didn't feel like I was a priority, and due to a two-against one scenario as mentioned, I was made to look like a fool because I said aspects and details of the deal were different than they had stated. Regrettably, I actually got into an argument with the on duty used sales manager. With fairness to him, he was going off what his staff told him. Unfortunately, I had to cede to him, because as he pointed out, I had already paid my deposit. But, There I was again, looking like a fool because three staff have different opinions of what I said versus what I ACTUALLY said.
All of these things left me with a regret that I ever paid a deposit. I bought the vehicle ONLY so I wouldn't loose the deposit. I've had the vehicle for 10 days and I'm already working with a local dealer to try and trade it for a comparable vehicle. I don't hate the vehicle, I just resent it every time I sit in it because of the experience I had with Shaw. I should have stuck with my gut and bought a vehicle locally. Never buy a vehicle sight unseen, especially from Shaw. Lesson learned.
I would like to point out that the salesman I dealt with, James DeBoice, was a pleasure to deal with. He was honest and prompt with information. It should be noted that this review is not directed at James.
UPDATE: Shaw GMC has reached out to offer to pay for the re-keying of the tool box that was included with the truck. Also, it has been confirmed that the paint pen has been sent in the mail.
I Recommend This Dealer:
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