Rich Adamson | Page 4

Awesome and easy! Super easy process. Rich was nice and easy to work with. Didn’t feel super pressured into anything and was very transparent with the process. First ti Super easy process. Rich was nice and easy to work with. Didn’t feel super pressured into anything and was very transparent with the process. First time purchasing a new vehicle and I am very impressed! Even had to bring my 3 1/2 year-old with and he worked with me well through it, even when my son got inpatient. Definitely recommend! More

by Jaydemord Verified Customer Verified Customer

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Professional Salespeople very poor Used Car Sales Manager We purchased a certified pre owned 2015 Altima SL. Very sharp car in good shape. However the Used Car Sales Manager decided he wanted to drive the car We purchased a certified pre owned 2015 Altima SL. Very sharp car in good shape. However the Used Car Sales Manager decided he wanted to drive the car for himself. We attempted to see the car twice and it wasnt on the lot because he was using it as his own vehicle. Finally had a chance to test drive the vehicle. We were very interested in the vehicle and asked for a discount since the sales manager had put over 1,000 miles on the car since we identified it online. Also asked if he could stop driving it while we considered a purchase. Dave, the sales manager, met with us and basically said, he picked this car at auction, he gets to drive a car as part of his comp, and if we didnt like those facts to buy a different car. Very very poor reflection on the dealership and Luther as a whole. This was the 4th car we’ve purchased from Luther in the past 3 years and it likely will be the last. I will be filing a grievance with Luther corporate over the shoddy treatment provided by Dave, the used car sales manager. More

by Ckortgard Verified Customer Verified Customer

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Great/friendly service Everyone who helped me out was great: Rich, Craig & Ryan (or Brian maybe in finance?) I love my new KIA! Great price, great service, great experience! Everyone who helped me out was great: Rich, Craig & Ryan (or Brian maybe in finance?) I love my new KIA! Great price, great service, great experience! More

by duggien Verified Customer Verified Customer

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Good experience Helpful and fast service. Didn’t have to deal with sales person who tried to up sell. Went in knowing what I wanted and left with what I wanted Helpful and fast service. Didn’t have to deal with sales person who tried to up sell. Went in knowing what I wanted and left with what I wanted More

by aliG Verified Customer Verified Customer

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Great price and great experience! Great atmosphere, no usual pressure techniques, cordial. Only needed to go twice, once to test drive the car, second - to pick it up.. Clear and detai Great atmosphere, no usual pressure techniques, cordial. Only needed to go twice, once to test drive the car, second - to pick it up.. Clear and detailed explanations of all the charges and discounts. Responded promptly to emails and texts. Rich Adamson, recommend him highly!! 5 stars!! ***** Brian in finance was great as well!! ***** More

by maklay99 Verified Customer Verified Customer

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Rich is fantastic! Patient with us for 3 weeks in a row! We looked at used Nissan Rogues first and then new ones. We were there three Wednesday in a row. Rich Answered emails right away, answered all our que We looked at used Nissan Rogues first and then new ones. We were there three Wednesday in a row. Rich Answered emails right away, answered all our questions and was kind and applied no pressure More

by Npeichel Verified Customer Verified Customer

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Overall a good experience We enjoyed our experience and were happy about the purchase. The process was clear and smooth. I don't have any additional feedback for improvement. We enjoyed our experience and were happy about the purchase. The process was clear and smooth. I don't have any additional feedback for improvement. More

by YW Verified Customer Verified Customer

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Excellent Customer Service I have been in customer service for years; therefore, I believe excellent customer service is expected. I dealt mostly with Jeff Kessler, but there w I have been in customer service for years; therefore, I believe excellent customer service is expected. I dealt mostly with Jeff Kessler, but there were a few other people I experienced at Luther Nissan Kia in IGH. Jeff was extremely friendly and easy to work with. I will definitely go back to IGH Luther Nissan Kia. More

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Service Altima Air throttle malfunction was repaired under warranty , also had oil changed and air filter replaced as recommended By my service advisor Nik it all Air throttle malfunction was repaired under warranty , also had oil changed and air filter replaced as recommended By my service advisor Nik it all went very smooth! More

by BARBARAGARDEN Verified Customer Verified Customer

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Good experience after rocky start We went in to test drive a few cars in January and had a good experience but our situation changed and we were not able to buy a car then. We were ba We went in to test drive a few cars in January and had a good experience but our situation changed and we were not able to buy a car then. We were back in the market last week so went back. The night we bought the car we had to wait 2 hrs for financing dept and there were some variances from what we were quoted. The following day we wanted some changes to financing we had signed. When we went to pick up the car a couple days later the changes we wanted were made with no wait time. Our sales man, Rich, came in on has day off to walk us through all the features of our new car and be sure that our new financing was done correctly. So we had a rocky experience the night we bought but when we went to pick up it was very good and we were out with no extra wait time. More

by BrendaP Verified Customer Verified Customer

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