Reise Turransky | Page 3

Brought my renegade in on a Monday to diagnose having no parking sensors. Called on Tuesday no return call, Wednesday same. Finally reached cleiton who rudely asked me why do I keep calling? Finally went to parking sensors. Called on Tuesday no return call, Wednesday same. Finally reached cleiton who rudely asked me why do I keep calling? Finally went to pick up the jeep only to find out that they have to order the sensor, it will take 3 or 4 days. they will call when it comes in. After 2 weeks I called, yes it was in. I made an appointment for a Saturday to have it installed, got there in the morning, was told it might be ready on Monday??? It is now Monday I left a message for Cleiton who was at lunch, was told he will call me back. It is now 3;00. By the way when we dropped it off on Saturday, I tried to tell Reise what a difficult time we are having, he said "whenever I have a bad time someplace I will go someplace else!!!!" Guess he told me. More

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Everytime i stop in to kelly jeep they are always friendly and fast with my visit friendly and fast with my visit More

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The Service department is excellent in general all the Staff at Kelly Jeep are beyond words Staff at Kelly Jeep are beyond words More

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My family and I almost died after their 'repair' of my Jeep. Despite making an appointment at noon on Monday, I didn't receive my Jeep back until Thursday afternoon. During that time, I received no stat Jeep. Despite making an appointment at noon on Monday, I didn't receive my Jeep back until Thursday afternoon. During that time, I received no status calls and they lost my key. The evening I got my car back, after paying $750 for a battery replacement, all of the symptoms came back and worse. I almost got in a horrible wreck when my power steering disappeared. I am infuriated with the total lack of care or responsibility. More

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Handled my issue in a timely efficient and friendly way. This was a good experience. This was a good experience. More

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The service department is excellent and the new manager Adam is awesome. Great service department. Adam is awesome. Great service department. More

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Car was taken in at the appointment time and finished in a timely fashion as promised a timely fashion as promised More

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don't buy the cars from them I just bought a luxury jeep grand wagoneer when I went to pickup there was a dent on the hood. GM and sales person. told me they will take care of it. and assured I ca jeep grand wagoneer when I went to pickup there was a dent on the hood. GM and sales person. told me they will take care of it. and assured I called them they want me to bring the car and wait for 4-5 hrs they don't want to provide me with a loaner. Now, I want them to pick up my car and fix it and bring it back. there are bunch on idots work.there don't trust. them any more More

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Couldn’t find the problem with my truck so they gave me the old adage, they all do that the old adage, they all do that More

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Very pleased with the work our service manager was exceptional he had great follow up with us especially as he was going on vacation! One disappointment was that the car was dirty when We picked it u exceptional he had great follow up with us especially as he was going on vacation! One disappointment was that the car was dirty when We picked it up? Thanks Kelly Jeep fir a great repair job!!!! More

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