Reda Es-Sbai

Honestly the best dealership I've been to and years treated me like I was one of their family members when all the other dealership turned me around they accepted me and didn't let me leave without my treated me like I was one of their family members when all the other dealership turned me around they accepted me and didn't let me leave without my dream car I recommend if you're looking for a car definitely go to Jerry um More

by Josemamolligan Verified Customer Verified Customer

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Buyers beware! To say my experience at Jerry Ulm was less than satisfactory is the understatement of the year. The whole process has been truly disappointing. To say my experience at Jerry Ulm was less than satisfactory is the understatement of the year. The whole process has been truly disappointing. Day 1: Went in after seeing what I wanted online. Salesman Patrick met me and tried selling me the used 2022 TRX truck 15K OVER the asking price online. He tried the whole act and I walked out 3 hours later after not wanting to deal with the games. Day 2: In disbelief that a dealership could do that I called in, spoke with someone new, Reda and asked the price of the vehicle. I was told “the price I see is the price it’ll be.” I even asked for a written sales agreement and it was sent to me promptly so I went back in to purchase the vehicle with the salesman that wasn’t trying to be shady. At the dealership: The original guy Patrick noticed me and made a huge issue about Reda selling me the vehicle. I made it clear I did not want to do business with someone lacking integrity. He made the environment, for everyone involved, extremely hostile and uncomfortable while Reda did everything he could to be kind and professional. I was told the Carfax showed a minor incident. The verbiage that was used was “minor incidents mean scratches, small paint work, little items that aren’t really recognizable and were fixed.” After doing a walk around with Reda, i did not see anything major so I moved forward with the purchase. 4 days after: I took my truck to a tint shop and was told there had been pretty extensive damage done to the roof of the vehicle (most likely the previous owner running into a home or parking garage) and it was very poorly repaired now showing rust coming through. I reached out to the dealership to obtain further information however I was told they had no previous knowledge of the damage. For a company who prides themselves on doing 150 point inspection, how could you not see this? After initially being told they are not held responsible and would not do anything about it they suggested I go to their collision center for a quote and then we can discuss if there are any options to rectify this situation. 48 hours later I was given the quote and told they’d “discount” the work. Unfortunately, there’s no discount when they include extra hours and extra work that would not need to be done. (And yes, I took it to another well known collision center who gave me a much lower quote and looked over what they said it needed, laughing at the absurdity) I have reached out multiple times leaving multiple messages to discuss this and no one will return my calls now. If you have no other choice then to buy from Jerry Ulm, make sure you take your vehicle to a mechanic within 3 days or you’ll be in my shoes. Buyers Beware! More

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