Raymond Kan | Page 2

Exceptional Yolano, and Ken Shaw employees as a whole, always exceed expectations. I recently purchased a 12 year old Lexus through Raymond Kan, and have had 10x Yolano, and Ken Shaw employees as a whole, always exceed expectations. I recently purchased a 12 year old Lexus through Raymond Kan, and have had 10x the experience than I had buying a brand new exotic through another brand. I needed to bring the car in for a recall (which I was notified of by mail, and very promptly) and called to make an appointment. Ken Shaw booked me in and made everything very convenient. When I dropped off the car at 730am, Yolanda was positive and clearly enjoyed his work. I got a call back later that day with an update, and he was there again the next morning to go through the recall. Everything was so professional and yet welcoming, I look forward to doing business with him and Ken Shaw again. As I should have expected, I don’t think I could bring the car to any other service shop, and they have made the idea of buying a non-Lexus vehicle very hard to stomach going forward! More

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The holy grail of car dealers We were totally blown away when we met Raymond Kan of Ken Shaw. Raymond extended us his professionalism and his extensive expertise not just regar We were totally blown away when we met Raymond Kan of Ken Shaw. Raymond extended us his professionalism and his extensive expertise not just regarding the product but also in financing. At no time was Raymond ever high pressure or misleading, rather, he offered straight forward, honest advice that put us at ease with our decision to purchase a Lexus We liked Raymond and the team at Ken Shaw so much that we returned to buy a Corolla IM which we LOVE. I now see the value of establishing a relationship with a car dealership and sales person. It is an important trust relationship that once found is important to keep for it assures you you are in trusting hands when making a significant purchase. Thank you Raymond and the Ken Shaw team! More

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AMAZING DEALERSHIP AND SALESMEN It was a great dealership to go trough and Raymond Kan went above and beyond. I would highly recommend!! Great service and great cars! Love my new It was a great dealership to go trough and Raymond Kan went above and beyond. I would highly recommend!! Great service and great cars! Love my new Lexus More

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Lease of first Lexus vehicle I've always dreaded the whole process of buying/leasing a new vehicle thru a dealership, however, I can honestly say, my experience at Ken Shaw Lexus I've always dreaded the whole process of buying/leasing a new vehicle thru a dealership, however, I can honestly say, my experience at Ken Shaw Lexus and specifically with Raymond Kan has been excellent to say the least. Raymond is a true professional that works hard to make his customers feel at ease and even enjoy the new car leasing experience, which was certainly the case with me. If you want someone who looks after you and has your best interest at heart in buying or leasing a new Lexus vehicle, seek out Raymond. Tell him that I referred you ... you won't regret it! More

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First class care and understanding of my questions & concern I am completely satisfied and was given all the time & attention I required by Raymond Kan and all the support staff-I am made to believe,which I do, I am completely satisfied and was given all the time & attention I required by Raymond Kan and all the support staff-I am made to believe,which I do, that I am an important customer and that any needs/questions I have will be dealt with patiently and courteously. More

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Great service! This is our third time working with Raymond. He is always courteous and easy to deal with. Raymond goes above and beyond his duties to see that we are This is our third time working with Raymond. He is always courteous and easy to deal with. Raymond goes above and beyond his duties to see that we are happy. The dealership is also fantastic. Whenever we bring our cars back for service the people are very friendly and non patronizing. More

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Excellent I bought my first Lexus. Ray is very friendly and a true professional. I will recommend my friends to buy only the Lexus and certainly with Ray! Thank I bought my first Lexus. Ray is very friendly and a true professional. I will recommend my friends to buy only the Lexus and certainly with Ray! Thank you so much! More

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Elevating an Already Superior Standard My recent lease of the 2016 ES350 was the culmination of a 20 year odyssey with the team of exceptional professionals at Ken Shaw Lexus/Toyota - both My recent lease of the 2016 ES350 was the culmination of a 20 year odyssey with the team of exceptional professionals at Ken Shaw Lexus/Toyota - both sales and service. This journey commenced with the purchase of my first car, a Toyota Tercel, when I was still a student. Excellence in service is synonymous with Ken Shaw Lexus/Toyota, but my experience with Raymond Kan elevated an already superior standard into a different stratosphere. Raymond Kan, in embodying those very qualities that speak to excellence in service (both tangible and not), went above and beyond the call of duty in every communication, every email, every meeting and every phone call. His superior knowledge of the product that he is so proud of, his command of the client's needs, his expertise in finance and his charming disposition make him someone who lives and breathes the mantra, "If my client's not happy, I'm not happy". I thought I was just buying a car from Raymond Kan, but what I was really acquiring was the re-affirmation of the decency and kindness of humanity and, in Raymond Kan's case, so much more. Thank you for your utmost professionalism that is second to none. More

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Keep up the good work This is my second car from Ken Shaw Lexus. The people are great, very professional. They take care of me quickly and efficiently not only when I'm buy This is my second car from Ken Shaw Lexus. The people are great, very professional. They take care of me quickly and efficiently not only when I'm buying but also when I am having my car serviced. Keep up the good work. More

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Excellent Experience This is my first Lexus. Between the amazing service from Raymond Kan and the performance from my new IS I don't think I can ever own anything but a This is my first Lexus. Between the amazing service from Raymond Kan and the performance from my new IS I don't think I can ever own anything but a Lexus . Thumbs Up for Ken Shaw for having sales professional like Raymond More

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