Ray Lugo | Page 2

I will make every possible effort to minimize interaction with this establishment. No service available with this establishment. No service available More

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Did a great job helping me purchase from out of state And things went very well state And things went very well More

by Masonmon Verified Customer Verified Customer

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The true measure of any establishment is how problems are handled when it arises. Never have I experienced such poor level of service from a dealership of the 6 new vehicles we purchased in the past 5 years. handled when it arises. Never have I experienced such poor level of service from a dealership of the 6 new vehicles we purchased in the past 5 years. Selling vehicles and unable to provide adequate service does not promote customer confidence especially for small businesses. Complete disconnect from management down. Purchased 2020 Ram 1500 from this dealership and included their platinum maintenance package. Vehicle will not start. Long hold times and call disconnects. Earliest scheduling is 5 weeks out from time of call. No service after vehicle purchase. No accountability, no responsibility, no support for the vehicle they're selling. Only interested and very responsive with sales inquiries but completely blank when it comes to service. Bottom of the barrel type of experience where once is too many. More

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The salesman was great when I first contacted them about a truck. After doing my research and asking many questions the salesman became less responsive. I was quoted a discounted price listed on their web a truck. After doing my research and asking many questions the salesman became less responsive. I was quoted a discounted price listed on their website for the vehicle and during my research time the online price was changed back to MSRP. The truck was eventually sold to me for the originally quoted discounted price but I had to push for that. Once I made the decision to purchase the truck the attitude seemed to change to where I felt like they were doing me a favor for selling me the truck. I was very specific to the salesman and tie finance manager how I needed the vehicle registered and titled and was assured it would be done that way. After the deal was done and I returned home I realized it had been done incorrectly ( my fault for taking their word that it had been done correctly). The calls I made to the finance manager to rectify this went unanswered. Prior to leaving with the new vehicle I had expected the salesman to show me how to use and set up some of the many technology features on the vehicle and point out the many great features of the vehicle but he had to “run to another meeting”. I guess when supply is low and demand is high one can get away with lackluster sales experiences. More

by paddleandpedalvero Verified Customer Verified Customer

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Ray was very personal. Easy to work with.The car is awesome. Very happy with the car. The deal was meh 😕 but in the end I have a car that I wanted. Just wish the deal woul Easy to work with.The car is awesome. Very happy with the car. The deal was meh 😕 but in the end I have a car that I wanted. Just wish the deal would’ve been better. More

by jjablonski0 Verified Customer Verified Customer

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The lead sales person was great gave me all the information want me to process explain where the van was open till the time it was actually on the lot then he told me he would hold it for me until information want me to process explain where the van was open till the time it was actually on the lot then he told me he would hold it for me until I got back from vacation the experience was totally awesome More

by brucefridaymay Verified Customer Verified Customer

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Very easy process. In and out in less than 2 hours. No insane markups like other dealerships. In and out in less than 2 hours. No insane markups like other dealerships. More

by jakedavidgibson Verified Customer Verified Customer

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I just bought my 5th promaster from here. Ray is the reason I keep coming back. When he says he will make it happen he does he is definitely a man of his word. He also understands the importa Ray is the reason I keep coming back. When he says he will make it happen he does he is definitely a man of his word. He also understands the importance of these vehicles for my business so he follows it through to the end and quickly. I will continue to buy more as I’m needing them and I will buy every single one from him. Thank you for everything you have done and continue to do. More

by NILTONHVAC Verified Customer Verified Customer

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from the sales team to the service department, the worst service i have ever experienced in my life and i have purchased a lot of cars. only one person at that dealer help me and she wasn't the one making t service i have ever experienced in my life and i have purchased a lot of cars. only one person at that dealer help me and she wasn't the one making the commision on the sale of the car. i won't recommend this dealer to anyone. the only reason i give a 1 start is because i can not make less. More

by HMILER Verified Customer Verified Customer

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Answered my online inquiries right away and they were very friendly. Every thing was straight forward . very friendly. Every thing was straight forward . More

by MADEMCCOY Verified Customer Verified Customer

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