Ray DeCastro
Ray DeCastro at Jerry's Toyota

Ray DeCastro | Page 2

Finance Manager

Jerry's Toyota

8001 Belair Road
Baltimore, MD 21236

3.8
44 Reviews

Ray has been in the auto industry since 1999 and he has been here at Jerry's since 2015. Hobbies & Interests include family, basketball and football.

3.8

44 Reviews

Write a Review

44 Reviews of Ray DeCastro

July 05, 2022

Dealership Rating
Employee Rating

Best service center ever. Great staff, from sales to service, Jerry's has been wonderful. I highly recommend this dealership. More

by River
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Standish, Yolanda Daughtry, Joe Kramer , Kris Brunson, Brooke Cymek, Amanda Sering

Jul 05, 2022

Jerry's Toyota responded

Thank you for the positive review of our services. We look forward to seeing you again in the future. Have a great rest of your day!

May 14, 2022

Dealership Rating
Employee Rating

Thank you Joseph for making this a very rewarding experience. You are an expert in your field. I absolutely, love my car!!!! More

by Newowner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 16, 2022

Jerry's Toyota responded

Thank you so much for taking the time to vouch for our staff and rate your recent Jerry's car buying experience so positive.

March 28, 2022

Dealership Rating
Employee Rating

Overall experience and service was top notch as we left very pleased with the purchase of our automobile. More

by PK
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herman Jones

Mar 30, 2022

Jerry's Toyota responded

We are so happy to hear that your overall experience working with Jerry's Toyota resulted in such a positive review.

March 19, 2022

Dealership Rating
Employee Rating

Wasn’t sure if I would get financing. John did all he could to help me get a vehicle. He was nice and made sure I was informed through the whole process. More

by Tawandalatrish77
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Sanders , Matthew Rozankowski

Mar 21, 2022

Jerry's Toyota responded

Thank you for the positive review of your recent car buying experience!

March 01, 2022

Dealership Rating
Employee Rating

My experience was very good and I recommend people to jerry toyota.I was placed in the perfect car. It looked brand new being a used car and my customer service rep handled me very well. He was very know More

by Assani
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sydnie Kurek, Yong He

Mar 02, 2022

Jerry's Toyota responded

Thank you for providing such detail regarding the high level of customer service our staff was able to provide you while working with Jerry's.

January 20, 2022

Dealership Rating
Employee Rating

All negative comments are true- avoid this dealership at all costs- its a SCAM . RUN AWAY FAST. Hire an attorney and find LEGAL rectification § 14-2903. Bait and switch. More

by Baltimore Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Ashley Jackson , Sydnie Kurek, Yong He

Jan 24, 2022

Jerry's Toyota responded

We are sorry to see your negative review regarding your experience with Jerry's. Your review will be brought to the attention of our management team.

September 05, 2021

Dealership Rating
Employee Rating

Watch them close ! They will try yo sneak in fees and charges hoping you won't notice ! The finance people will have you sign a electronic pad with out telling you what your signing or explaining it to More

by Bissonk
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Verlyn Barnes, Khalid Delagarde, Fletcher Dixon, Matt Bukowski, Chad Votta, Jimmy Son , Kim Collins , Tavan Goulbourne, Matthew Rozankowski

Sep 05, 2021

Bissonk responded

Jerry's will lie, cheat and try to hide fees and charges, hoping you wont notice ! Prceed with caution, better yet, go elsewhere

Sep 06, 2021

Jerry's Toyota responded

We are sorry to see your experience earned us this rating. Your review has been brought to the notice of management.

January 22, 2021

Dealership Rating
Employee Rating

Very poor service. Finance department was very discreet and talked about several aspects of the purchase. Not only lying about my payments and extended warranty price the broke a hold check agreement and r More

by Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Ed Hiken

Jan 22, 2021

Jerry's Toyota responded

Hello, I'm sorry to see that your experience with our dealership resulted in this rating. Please do not hesitate to contact me if you would like to discuss your experience in greater detail. -Matt Bukowski, General Manager (MattB@jerrysautogroup.com)

Jan 22, 2021

Jr responded

Email sent, looking forward to hear your response

May 28, 2020

Dealership Rating
Employee Rating

This was a great experience from taking test drive, looking over entire car without interruptions, getting answers to my questions from Mr. Stuart Weinstein, to making a deal and getting a fair payment More

by stevenmary74
Recommend Dealer
Yes

Other Employees Tagged: Stuart Weinstein, Rory

May 29, 2020

Jerry's Toyota responded

Thank you for taking the time to leave us such a wonderful account of your shopping experience!

March 09, 2020

Dealership Rating
Employee Rating

Contacted Paul about a new 4Runner, and he made the sales process easier than I could have imagined. Not only was he helpful and knowledgeable he personally went to pick up the EXACT vehicle that I wanted fr More

by Carguy08
Recommend Dealer
Yes

Other Employees Tagged: Paul Southard

Mar 09, 2020

Jerry's Toyota responded

Thank you for taking the time out of your day to leave us such a rave review!

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