Ray DeCastro | Page 5

Nice service I brought my new car from the dealership with good deal and service. Even though the process took longer than I expected, Antwan and Ray are very pati I brought my new car from the dealership with good deal and service. Even though the process took longer than I expected, Antwan and Ray are very patient and helpful in getting the deal done. One thing I have problem with is the auto warranty program, I was given options to purchase different level of protections and was told I can drop the option anytime without knowing the implication. The next day, I came back to drop one of the warranty option and was surprised to know my monthly premium still be same. The difference will be applied to the overall charge. In my opinion, the warranty/finance program is not very flexible enough to meet customer's need. More

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Just a scamartist Came to buy a car for the first time. Negotiated to a reasonable price. Headed over to yhe finance department to sign all the paper work. Ray told us, Came to buy a car for the first time. Negotiated to a reasonable price. Headed over to yhe finance department to sign all the paper work. Ray told us, that our customer copies will have to be reviewed by the bank and that we will receive it in the mail. We learned our lesson. Never got it in the mail. We came back to get a reprint to find out that, car insurance was add on. There was nothing we could do at that point. Way to take advantage of us. Never again. More

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Very Pleasant Car-Buying Experience! Buying a car is not my favorite [urchase to contemplate. I must say my recent experience at Jerry's was amazing. Friendly professional people who kn Buying a car is not my favorite [urchase to contemplate. I must say my recent experience at Jerry's was amazing. Friendly professional people who know their product and sold the product and the dealership. Good Job. More

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Awful Experience...unfortunately I cannot recommend So...to begin, I usually never do an online review but for this awful experience I will make an exception. Here are all of the facts and I hope it wil So...to begin, I usually never do an online review but for this awful experience I will make an exception. Here are all of the facts and I hope it will help someone before they decide to go to this place. I went to this location to purchase a new 2016 prius on January 6th. Everything started fine. I picked two cars online and got a call immediately (at night by the way) from a customer service rep who forwarded my inquiry to a sales rep. Kudos to those that handle the online section. Unfortunately, as I was driving to the dealership another salesman named Huntley, called about my inquiry. My mother had worked with him before so we decided to give him the sale. By the way, I already had a pre-finance offer before arriving at the dealership. Awful experience with Huntley: Huntley took me on a test drive in the prius but never offered to show me the scion even though I asked about this car while I was there (probably because the prius was more money). However, I was basically sold on the prius anyway so I decided not to push the issue. He then proceeded on about some Toyota financing option for students and gave me a bunch of reasons why I should use this plan and not the one I came in with. All of his claims ended up being false (which I did not find out until I got to finance) and he decided to blame his lack of information on someone else that I never even spoke to (I believe he blamed it on Matt). Then, we never even got an actual deal on the car. I still came out owing the full price of the car (not even the online offer), and this man had the nerve to say "you act like I didn't do anything for you." After two hours and nothing to show, I did feel he did absolutely nothing for me. However, the price was still better than another dealer by 5,000 so yet again I did not complain. I then went to the add-ons area (the woman here was so friendly, she is the only salvation for this company). This added more money, but I was fine with this. I then went to finance, who told me that the monthly cost would be 100 dollars more than what Huntley told me. When called into the office, Huntley then tried to lie, but I was sitting right there so he blamed his manager for everything that he said (mind you everything he quoted and sold me with was wrong). For example, he said I only would get free car washes and service if I got the financing plan. This is not true, you get it anytime you get a car from Jerry's with or without the finance option through Toyota. At this point I realized I had wasted 2 hours with Huntley only to be given a bunch of wrong information before I got to the other departments and actually got the real costs. I needed a car so I took the "deal" and walked out of there asap. One week later: I got two calls from Huntley saying that I needed to send in more items for financing A WEEK AFTER I GOT THE CAR. Then, by the time I called back, apparently things were "fixed" but no one bothered to call me to let me know. So I got a bunch of unnecessary papers emailed to them for no reason. No communication skills at all. I spoke to the manager at this time about everything to which he replied "it is good sometimes just to vent, and we were able to do that today." I didn't want to vent, I wanted him to talk to his employees and figure out a better option to communicate with customers. I got nothing. Today: Got a call from Raymond saying I never completed my survey. I called back to let him know I never received an email and I pulled up everything else from Toyota to prove this. He said "don't worry about it, nothing you can do now." I told him I really wanted to leave a survey and he said that I couldn't. I even asked if there was someone I could call and he said no. Never again. More

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