Randy Jackson
Randy Jackson at Wilson County Hyundai
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Randy Jackson | Page 3

Service Manager

Wilson County Hyundai

1310 West Main Street
Lebanon, TN 37087

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3.8
54 Reviews
3.8

54 Reviews

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54 Reviews of Randy Jackson

November 08, 2017

Dealership Rating
Employee Rating

My fifth vehicle from WC Hyundai If you need a new vehicle...this is the place to go. The prices are right and they will work with you make the price right and the deal work. I've b More

by skgilder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paine Bone, Wayne Fielder , Mitchell Burnham

October 06, 2017

Dealership Rating
Employee Rating

best service and friendly folks who care that you are happy. Suggested things for me that I did not think about. You can tell that Randy Jackson runs a great ship. I was told to wait awhile before buying tires More

by T.A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paine Bone

September 30, 2017

Dealership Rating
Employee Rating

From Service to Purchase! Wonderful! Employees are very thorough, honest, and most courteous. Randy Jackson (Service Mgr.), Dave Smith (Salesman) and Travis Hamilton (Finance) are all v More

by Choirgirl, Jo1931
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Travis Hamilton, David Smith

September 23, 2017

Dealership Rating
Employee Rating

Great customer service They go out of their way to make the customer happy. The wait time is short and the work is excellent. I go out of my way to use this service departme More

by Phyllis Whitesell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 22, 2017

Dealership Rating
Employee Rating

First Class Service A unique problem, but solved quickly with skilled talent and willingness to do research. Could not ask for better experience from the service manager More

by mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Megan Murphy, Rich Pappano, Zach Algonam

August 03, 2017

Dealership Rating
Employee Rating

RECALL Took in for two recalls on my Santa Fe engine inspection and secondary hood latch cable replacement.Told the person that took my keys no oil change. More

by SAMMOBIL 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 03, 2017

Wilson County Hyundai responded

I do recognize that we had a communication error and I take full responsibility for my staff. However, it is a mixed message at best to say you don't need an oil change but you do want the recall campaign done on the vehicle. Recall Campaign 162 requires that we remove and replace the oil in your vehicle as a step in the process (at no cost to you). Hyundai will not count the recall as done (which I understand is the reason you were here today) if this step is not completed. It is a misstatement to say it is the "wrong oil". We actually put in the factory recommended oil under the Hyundai Oil Program. When I personally called you, I agreed to pay you back for the $77.69 you paid at Walmart for an oil change on 7/27 because we mis understood your instructions. Additionally, I offered to send you at no charge a new Hyundai filter so you can put a factory part back in the engine. It is mildly frustrating that you would publicly berate us after the Service Manager and Owner apologized, took full responsibility and paid you for the mis understanding. I am going to send the check and filter because I told you I would. I hope you will keep your word and take your vehicles elsewhere in the future.

Aug 03, 2017

SAMMOBIL 1 responded

I gave a honest review this honest review was given before I talked to you.Sounds like to me you are publicly berating a loyal customer just because a honest review is not to your liking.I will take my Hyundai to Cool Springs.

May 20, 2017

Dealership Rating

Very Pleasant New Car Buying Experience I highly recommend Wilson County Hyundai for anyone in the market for a new car. From the person at the front desk, to the salesman and finance manag More

by nancyvan1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lacey, Wayne Fielder

November 14, 2016

Dealership Rating
Employee Rating

Great experience buying my Hyundai Sonata. Everyone helped make the process go smoothly. Thanks to David Smith in sales, Randy Jackson in service and Travis Hamilton More

by WCGal
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Travis Hamilton, David Smith

September 16, 2016

Dealership Rating

Purchase They did an excellent job very professional. Jeff Ellis was great Sales mgr explained all the fine print.The dealership did an excellent job in every More

by rwstl
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lacey, Rob Crockett, Wayne Fielder , Jeffrey Brigner, Mitchell Burnham, Travis Hamilton, Ellis Jeff, Mike Lyles, David Smith, Jeff Ellis

September 05, 2016

Dealership Rating
Employee Rating

New car purchase Everyone I had contact with was very helpful and pleasant. I was not rushed and everything I needed was explained to me. This was one of the best ca More

by Cole
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayne Fielder , David Smith

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