Randy Baxter
Randy Baxter at BMW of West Houston

Randy Baxter

Service and Parts Director

BMW of West Houston

20822 Katy Freeway
Katy, TX 77449

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3 Reviews
not yet
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3 Reviews

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3 Reviews of Randy Baxter

May 01, 2024

Dealership Rating
Employee Rating

This please is amazing to shop and service. They have always treated me with value 5stars More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 03, 2024

BMW of West Houston responded

Chris, we are so pleased you enjoyed your visit to BMW of West Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 24, 2022

Dealership Rating
Employee Rating

Service Advisor lied multiple times. My vehicle was damaged while in Service. General manager will not return phone calls about repairing the damage they admitted they did to my vehicl More

by treypears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Maria Moncado

Mar 03, 2022

BMW of West Houston responded

Hi Trey, we regret your most recent visit with us was not up to the standards we strive for. We would like to work towards a resolution, so if you are willing, please reach out to our General Manager, Maria Moncada Alaoui, at (832) 772-7938 to discuss this further.

Mar 03, 2022

treypears responded

I tried multiple times she does not return emails or phone calls … Did you not even read my review… if she cares she can contact me she has all my info.

October 13, 2021

Dealership Rating
Employee Rating

the service dept. is horrible. i have been trying to get some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back sim More

by young.darrell72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Julio Lopez

Oct 18, 2021

BMW of West Houston responded

Young.darrell72, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (855) 627-3055 to speak to our manager, Maria Moncada Alaoui directly.

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