Joanna Wolf

I had a great experience at BMW of West Houston. My sales associate Michael was very attentive and knowledgeable. He found me exactly what I wanted. With this being my fourth vehicle with this deale My sales associate Michael was very attentive and knowledgeable. He found me exactly what I wanted. With this being my fourth vehicle with this dealership, it’s amazing that the service continues to elevate and never disappoints. My finance manager , Corey Pitre explained everything with great detail and he took the time to review and answer any questions I had. Michael and Corey were amazing. More

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Ted and Joann took excellent care of my car In Service! !! The dealership has coffee and snacks while you wait. !! The dealership has coffee and snacks while you wait. More

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So impressed with BMW of West Houston and especially Joanna our service advisor. We got a Powertrain Malfunction error while driving out of town. Pulled into the service bay with no appt. Joanna knew ex Joanna our service advisor. We got a Powertrain Malfunction error while driving out of town. Pulled into the service bay with no appt. Joanna knew exactly what was wrong and got our car fixed promptly so that we could get back on the road.!!! More

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BMW West Houston (along with their sister dealership Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews becau Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews because I am that upset and disappointed. Usually people can't even pay me to leave reviews because I don't have time for this xxxx. Where to start... 1. Nonexistent customer services. Seriously, we bought a brand new x7 (120k+!) in the middle of the pandemic when car sales plummeted, and they didn't even try to do post sales follow up. Shockingly, not even 2-3 months in, I noticed many issues with the SUV (probably from being cheaply built since they rushed our build). 2. Have had long history of POOR repair services here. I question whether they had competent technicians fixing my cars. NO QUALITY CHECKS WHATSOEVER. My 6 series, just a few years old, was put in for repairs and body work, got it back and they fixed one thing but completely ruined three others due to carelessness. I complained and sent the car back, got it back the 2nd time and you guessed it...fixed the old and I noticed more crap. I requested for the car to be sent back in for them to correct the remaining issues (stemming from the original repair request) ,and they tried to denied all responsibilities. Claimed it was not their fault...um yes it was, and it's insulting when people straight up xx you. Very unprofessional trying to argue with your very long time clients. Not to mentioned we paid thousands of $$$ out of pocket for these repairs. Within 3 weeks more issues discovered. I will continue to give this place my unimpressed attitudes until they fix their xxxx. I'm not paying extra money to fix things caused by carelessness from their technicians or whoever touched my car while it is at the dealership. More

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Excellent sales and service. Every one I have worked with has been awesome. That's the place to buy a car with no problems. They take care of their customers has been awesome. That's the place to buy a car with no problems. They take care of their customers More

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Frustrated I bought a BMW 320i on January 13th 2018. Drove it out for the first time February 5th, and noticed an oil leak on the floor of my garage. I took the I bought a BMW 320i on January 13th 2018. Drove it out for the first time February 5th, and noticed an oil leak on the floor of my garage. I took the car to BMW, picked up the car on February 15th and was told there was no oil leak, and it is other cars that we have that are leaking oil. On my latest visit which was on June 29th, I found out the oil pipe was replaced on Feb 15th. Very disturbing!! More

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