Ramces Rivera | Page 18

Ramces was great to work with!! Ramces Rivera was super great and very informative. Everyone was pleasant and helpful.i had to go to the dealer and was still in pain from my accident Ramces Rivera was super great and very informative. Everyone was pleasant and helpful.i had to go to the dealer and was still in pain from my accident. Despite probably not being the easiest to work with, everyone was very helpful and got me the best discounts possible. Would recommend this dealership! More

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First Time Car Buyer Ramces Rivera assisted me in finding my perfect first car! He made the process very easy and painless and I walked out happier than ever. I love my ca Ramces Rivera assisted me in finding my perfect first car! He made the process very easy and painless and I walked out happier than ever. I love my car and it was one of the best decisions I've ever made! More

by vdiaz0928 Verified Customer Verified Customer

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Happy Repeat Customer Ramces Rivera listened to my safety needs for my new car. He worked efficiently and presented me with a couple of options and helped me settle on the Ramces Rivera listened to my safety needs for my new car. He worked efficiently and presented me with a couple of options and helped me settle on the one which fit all my needs. I am a repeat customer. I am very happy with my Sonata. This dealership's service department has always been very helpful, courteous and efficient when I have come in the past for service appointments. I will definitely tell friends and family members to shop at Universal Hyundai when they are looking for a new car. More

by ljfirestarter2009 Verified Customer Verified Customer

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Great Experience I will recommend to buy at Universal Hyundai, great experience, great customer service. From the greater to the finance manager. 2nd car that I buy fr I will recommend to buy at Universal Hyundai, great experience, great customer service. From the greater to the finance manager. 2nd car that I buy from Ramces Rivera. Great salesman, very patience with all my questions and needs! More

by shelleyvalenzuela Verified Customer Verified Customer

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Amazing 2017 G80, Amazing service at an amazing price! Had a loaded 2014 BMW 535i. Traded it in for a 2017 G80. The Genisis beats the BMW in every category... hands down! Cistomer service at Genesis is ab Had a loaded 2014 BMW 535i. Traded it in for a 2017 G80. The Genisis beats the BMW in every category... hands down! Cistomer service at Genesis is about the customer. Customer service at BMW is about selling you a car. More

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Universal Hyundai-Ramces Ramces Rivera went out of his way to make sure that we had an amazing experience. After talking through my needs we looked over a wide variety of opti Ramces Rivera went out of his way to make sure that we had an amazing experience. After talking through my needs we looked over a wide variety of options and after the test drives I knew the direction I was leaning. We visited two other dealers simply for comparison sake and the difference in service was immediately evident. We came back to Universal Hyundai because of the care and attention to detail that Ramces showed us. He even came in on his day off later that week because he wanted to be there with me when I picked up the car. Couldn't be happier with my purchase. More

by jthailey47 Verified Customer Verified Customer

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Speechless I called this dealership after having a deal turned down by another dealership as unworkable. Juan the sales manager told me to come on in that he wo I called this dealership after having a deal turned down by another dealership as unworkable. Juan the sales manager told me to come on in that he would work with me. When I got there, he turned me over to Ramces and they successfully worked their magic and I drove away with the very terms the other dealership said was impossible (actually, even a little better). Needless to say, I was impressed and grateful, to say the least. I consider myself a hard line negotiator and presented with all manner of documentation to verify that the deal could assuredly work. They listened to what I had to say and came back with a "we can do it." I remember being in the dealership and seeing a bulletin board with pinned "wow" cards about others' experience. Now, I know that there is a reason they do this. THEY DESERVE IT. WOW!!! Keep up the excellent work. More

by cgonza3305 Verified Customer Verified Customer

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Couldn't have gone any better! I'd make thing longer but I just wrote a lengthy review directly to the dealer. I'll just cut to the chase. Salesman ramces was awesome. Not pushy I'd make thing longer but I just wrote a lengthy review directly to the dealer. I'll just cut to the chase. Salesman ramces was awesome. Not pushy and great personality. Totally made the purchase easy and enjoyable. Manager Juan, might have caught him on a good day, but this guy broke his back to make the sale. Couldn't ask for a more ideal purchasing experiance. More

by NYZ Apocalypse Verified Customer Verified Customer

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Excellent service On Monday i went to buy a car and Ramces Rivera help me with everything and his service was excelente and Ver y satisfied with my new car On Monday i went to buy a car and Ramces Rivera help me with everything and his service was excelente and Ver y satisfied with my new car More

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Not all Hyundai dealers are equal When I began my search for a Hyundai, it started at Orlando Hyundai. From the moment I stepped out of my car, I felt like I was being stalked and get When I began my search for a Hyundai, it started at Orlando Hyundai. From the moment I stepped out of my car, I felt like I was being stalked and getting ready to be pounced on. When I asked for the internet girl I was working with, she was busy with a customer and handed off to a sales lady that was unpleasant, could not build rapport with me and featured dumped the few items she showed me. When it was time to talk numbers, I told her I am to the point and do not want to play games. The manager came over, did not build rapport with me and gave me numbers that were insane. I got up and left and said that they could do better and when I leave, I won't come back. The manager said that this is the best I could do. Starting my research over, I found Universal Hyundai. I dealt with Camilla who was pleasant and INVITED me to the dealership as compared to ordered to come down. I was greeted by the front desk warmly and friendly and was addressed by Mr. Gulotta. After a short wait, Juan greeted me and INVITED me to a table to talk about my experience at OH and asked me questions on what I was looking for, color, features and trim level. Not once did price come up. Juan excused himself because I knew of a particular car and he went to see if it was available. While he was doing that he introduced me to Ramces. Ramces began talking about anything but the car. He seemed sincere in listening to me vent about OH. He asked me questions about my family, what was important to me in the car regarding features etc. He build a rapport and truly felt as if he was assisting me in making a choice, even though I had already made up my mind. My story goes on and on, but the moral is that Ramces made the sale complete. He was friendly, build a relationship with me and explained the car, the features and the benefit of the features and why it was important to have the feature. He built rapport, did his discovery cleverly and subtle, remembered my hot buttons and present the deal to me professionally. When I rejected his numbers he came back with not a counter offer but asked what my expectations were and did not play games. When I told him what I wanted, he delivered and even delivered on a last minute negotiation without a blink of an eye. Being a sales trainer, this is exactly what I train my staff to do and not to sell but assist and guide the customer to a decision that you help them make. Well done. More

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