Ralph Sorrentino | Page 2

Service Department appointment John Jones was extremely helpful in taking care of our repairs and answering all our questions. And he was very helpful in getting the alert signal w John Jones was extremely helpful in taking care of our repairs and answering all our questions. And he was very helpful in getting the alert signal working and attaching our tag. As mentioned before, we are very disappointed that the car did not come with a convenience/cargo net. We appreciate Jake, our salesman following up on how we liked the care. We thank him for his concern. More

by LCOOK246 Verified Customer Verified Customer

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Awesome Experience I went into Jim Ellis with an approved line of credit. Not only did I drive away with a fantastic vehicle and great customer service, but I got a low I went into Jim Ellis with an approved line of credit. Not only did I drive away with a fantastic vehicle and great customer service, but I got a lower loan percentage. If you are looking for a excellent deal and a group of people who will look out for your best interest than look no further than this dealership. More

by Joycelyn129 Verified Customer Verified Customer

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First time customer and extremely satisfied. I decided to provide this review based on our positive experience with a dealer we had not previously purchased a car from. We live in Marietta and a I decided to provide this review based on our positive experience with a dealer we had not previously purchased a car from. We live in Marietta and are not close in proximity to Jim Ellis in Atlanta. However, when searching for a particular new car for my daughter, we came upon Jim Ellis (who had the lowest price but was located the furthest within our search range). Although the price between their two websites was different, we were able to clarify things with the General Manager who was very easy to work with. Before getting to that point, we reached out thru their website link thru Autodtrader and within a very short amount of time Nicole reached out to us to assist us with our new car search. She was extremely helpful, quick and got us the feedback we needed in less than a day in order to make a decision (the vehicle we purchased had an expiring rebate). Once we agreed to a price over the phone with the general manager, he sent us a quote via e-mail. We then drove across town (~1hr) and upon reaching the dealership were greeted soon by Nicole and Ralph. They made the entire experience easy and fairly quick. Pleasure doing business with them and we'll return should we have a need in the future!! More

by vetinvestor Verified Customer Verified Customer

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New SUV ordered/delivered Process went smoothly and vehicle was delivered in about 6 weeks, earlier than originally forecast. A bit difficult to reach folks a few times, but, Process went smoothly and vehicle was delivered in about 6 weeks, earlier than originally forecast. A bit difficult to reach folks a few times, but, no big deal. Ricardo was our salesman. Very nice guy; easy to work with. Also, Kathy, in inventory control, was very helpful with info as order moved through production. All in all, a smooth process. More

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very respectful for what I wanted and work dealing to get it I gave the rating I gave I got 19 GMC Terrain I very satified I am riding around smiling telling every one about my car showing everyone my car I gave the rating I gave I got 19 GMC Terrain I very satified I am riding around smiling telling every one about my car showing everyone my car More

by shutson4042571140 Verified Customer Verified Customer

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Best buying experience ever. I knew what I wanted. That ha the perfect vehicle for me. It was hassle free throughout the process. My first GM product but not my last. I knew what I wanted. That ha the perfect vehicle for me. It was hassle free throughout the process. My first GM product but not my last. More

by Dwightvannwood Verified Customer Verified Customer

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Finance Experience I didn’t like/nor enjoy the fiancée experience after having such a great interaction with Blake. I purchased a vehicle on Friday and left with the ve I didn’t like/nor enjoy the fiancée experience after having such a great interaction with Blake. I purchased a vehicle on Friday and left with the vehicle and didn’t even get any paperwork for the car till the following Tuesday. You all do a great job advertising and staying in communication when someone is looking but once they come in after the sales person the service isn’t a good. I wanted to know options once i purchased on if there was a return policy and your internet person couldn’t answer or get back to me on that. I felt like when i went in to the finance office i was being pressured to get gap coverage which exceeded what i wanted to pay; however, instead of focusing on that and having me feel like i was making a bad decision it would have been better to say you can’t return the vehicle even if the next day. When a customer has to feel like they aren’t important and have to wait 4-5hrs to purchase and then pressure applied on the decision of what they can afford they won’t want to come back to buy again. If it wasn’t for Blake Kenya i would have left because i felt like he valued me as least as a customer. More

by dforest28 Verified Customer Verified Customer

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Paperwork We came on a Saturday to purchase truck, they didn't tell us that they didn't take debit card so called the bank to transfer funds to pay for truck an We came on a Saturday to purchase truck, they didn't tell us that they didn't take debit card so called the bank to transfer funds to pay for truck and that's when we was informed. They also ran my credit when I was paying cash, on top of that we had to return 3times and still haven't got paperwork for truck that we paid cash for. This was very unacceptable if this is how you treat people who are spending money...i will not tell people about this dealership. More

by richard.scott89 Verified Customer Verified Customer

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Great experience. Great sales manager. Didn’t play games, tried to earn our business, sales manager was great - sales guy was funny and knowledgeable. Took a long time, but everyone, even t Didn’t play games, tried to earn our business, sales manager was great - sales guy was funny and knowledgeable. Took a long time, but everyone, even the finance manager, was super nice and engaging. More

by rycarter Verified Customer Verified Customer

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Great experience, great staff Had a great time with Neal Jones and Ralph. Worked me a good deal. Everything was very transparent. Very happy with the truck and look forward to my n Had a great time with Neal Jones and Ralph. Worked me a good deal. Everything was very transparent. Very happy with the truck and look forward to my next purchase!! More

by judcahoon Verified Customer Verified Customer

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