Dealership Experience
7 yrs, 8 mos
Industry Experience
11 yrs, 9 mos
Languages Spoken
English
Punjabi
309 Reviews
Write a Review309 Reviews of Raj Sumra
April 05, 2017
Incompetence or Willful Misrepresentation? We were looking to trade my son's 2013 Subaru BRZ (a steal with less than 17,000kms on it) to get him in to an F250. He'd found one he loved at Erinw We were looking to trade my son's 2013 Subaru BRZ (a steal with less than 17,000kms on it) to get him in to an F250. He'd found one he loved at Erinwood, and though it was older and (to my mind, not as nice) it was exactly what he wanted, and I was happy to have him in a vehicle so safe. We have a mechanic shop in the family, so I asked for an assessment on the vehicle from the mechanics at Erinwood in order to determine what we'd be looking at to safety it, as we were buying it 'as is'. We were given an estimate of around $3000 including labour. When considering that in terms of our own cost, I could live with that and was confident in the truck we were looking at. Sadly, that 'assessment' was, at best incompetent, or at worst a willful misrepresentation on the part of Erinwood Ford. Some items were clearly just not even correct - they'd quoted for ball joints, when it was actually the wheel bearing hub assembly, a difference of over $200 more each wheel. They'd totally missed that the brake hydro boost assembly was leaking, which is part of a safety. After having our family assess the truck, we're now faced with a bill of $3000 AT COST for parts alone. Aside from the moral or ethical implications of this, it was known that I was buying this vehicle for my 17 year old son, which seems to imply that Erinwood Ford cares far more about the sale than the safety of it's customers. I realise that buying a vehicle as is it always a gamble. But most people would feel that that gamble is mitigated by having a trained mechanic provide an honest assessment of what is needed for that vehicle to be safe. If one cannot rely on that assessment to be honest and complete, it would seem better to shop elsewhere for a used vehicle. As it stands, we took a very low price for our Subaru (admittedly, our choice to do so), and in addition to the sting of the large profit someone is going to make off that vehicle, we're now looking at well over $4,000 in repairs - making this a very expensive 2004 F250. I would recommend looking elsewhere to purchase anything without a safety, and having your own mechanic assess ANY used vehicle you're thinking of buying from Erinwood Ford. I do feel I have to say that Raj Sumra, who worked with us on this sale was lovely. He wasn't pushy and he made the experience a lot more pleasant than it could have been. It's just disappointing that we should end up feeling so cheated in the end. More
Other Employees Tagged: Stewart Honsberger
March 23, 2017
Excellent Service from the sales team Excellent service from Raj,John and Chris, really went above and beyond on my purchase of a Ford Fusion. Would definitely recommend these Guys and the Excellent service from Raj,John and Chris, really went above and beyond on my purchase of a Ford Fusion. Would definitely recommend these Guys and the dealership for any vehicle purchase needed More
Other Employees Tagged: Chris Scott , Stewart Honsberger, John Isaac
March 22, 2017
Perfect Timing Needed to purchase another truck for our company and found a used truck that was being sold at Erinwood, called in and had a chance to speak with Raj. Needed to purchase another truck for our company and found a used truck that was being sold at Erinwood, called in and had a chance to speak with Raj. I received all of the proper information and decided to come down that weekend to see the truck. Ended up making a purchase and everything was ready upon my arrival on pick up day. Great work! More
March 22, 2017
Great service Just felt at home when I walked in. Raj and John made me feel comfortable and were very genuine towards my interests. Definitely recommend going to ei Just felt at home when I walked in. Raj and John made me feel comfortable and were very genuine towards my interests. Definitely recommend going to either of them. More
Other Employees Tagged: John Isaac
February 07, 2017
Overall Great Experience Great service from Chris, John and Raj! Thanks gents! Had to trade in my SUV and got a great deal on a pre-owned -it was win-win-win! Great service from Chris, John and Raj! Thanks gents! Had to trade in my SUV and got a great deal on a pre-owned -it was win-win-win! More
Other Employees Tagged: John Isaac, Chris Palalas
January 27, 2017
By far the best dealing I have ever had buying a vehicle The reason I give it a 5 star rating is because it was very simple. We agreed on a trade price within 15 minutes not hours/days like a few other deale The reason I give it a 5 star rating is because it was very simple. We agreed on a trade price within 15 minutes not hours/days like a few other dealers. We all laughed and made some jokes we were informed of every option and shown the car fax. Honesty was the most important thing to me when looking at buying a new truck I drove and hour and 20 minutes to buy from Raj. I drove by lots of ford dealers to get there. Thanks More
January 27, 2017
Happy customer Raj was very pleasant to deal with. He took care off all my requests in a timely fashion. I will be purchasing my next vichicle from threw him and Eri Raj was very pleasant to deal with. He took care off all my requests in a timely fashion. I will be purchasing my next vichicle from threw him and Erin wood ford. More
Other Employees Tagged: Adam Pellegrin
January 17, 2017
A wonderful Long Distant Experience! Thank you John & Raj ! I purchased a beautiful loaded 2016 Ford Flex from Erinwood. To be more accurate, I bought it from John Isaac. What a great sales person. I communicat I purchased a beautiful loaded 2016 Ford Flex from Erinwood. To be more accurate, I bought it from John Isaac. What a great sales person. I communicated with John over email and phone several times. He made me so comfortable and was so honest about this barely used vehicle that I bought it sight unseen. It took an inexpensive flight and a 14 hour drive back home to get my prize vehicle. The best part is that I saved $17,000 off the asking price of the same vehicle in Nipigon, ON. and/or $13,000 off the same vehicle in Thunder Bay, ON. John made it so easy to make the purchase and he answered every question I had. He also personally made sure that everything was done and ready for my weekend pickup. I thought I was just saving a ton of money but no, the service was so much better than I ever experienced anywhere close to my home. We even shared a few laughs! Mr. Isaac's co-worker Raj Sumra worked with me for over an hour on all the high-tech features so that I would drive away knowing exactly how to operate all the cutting edge equipment. Both John and Raj gave us the red carpet treatment making this purchase comfortable and secure. I would love to buy from them again! More
Other Employees Tagged: John Isaac, John Isaac, Raj Sumra
December 30, 2016
Great Experience Had a great purchasing experience from Erinwood, would definitely come back for another vehicle. Very friendly and knowledgeable staff that are all wi Had a great purchasing experience from Erinwood, would definitely come back for another vehicle. Very friendly and knowledgeable staff that are all willing to help each other out as a team to make sure the customer is taken care of. Special thanks to Raj Sumra and Chris P for helping me get into my F-150! More
Other Employees Tagged: Chris Palalas