Rahsaan Jones | Page 16

WONDERFUL CUSTOMER SERVICE John McGraw makes sure the buying experience is very simple and honest. I have purchased my last 6 cars from Honda Universe feeling confident I will g John McGraw makes sure the buying experience is very simple and honest. I have purchased my last 6 cars from Honda Universe feeling confident I will get the best possible deal. John always checks with me to make sure that everything went well. This dealership, unlike other dealerships, does not put any pressure on me. They take the time to ensure I get exactly what I need in a vehicle. Rahsaan is very caring and made sure I knew how every feature that came with the vehicle worked. More

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Surprising calm and easy xxxx, I purchased a new CRV-navi 2017 for Rahsaan Jones at Honda Univeerse. We achieved a good price without a hassle. Lots of electronics Rahsaan sa xxxx, I purchased a new CRV-navi 2017 for Rahsaan Jones at Honda Univeerse. We achieved a good price without a hassle. Lots of electronics Rahsaan sat for an hour to make sure I was familiar with all phases of the car. Excellent young man. Fianancial Service gentleman was clear and decise. Was able to shop for a good rate Also Excellent More

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Great Salesman - Sean, second car i got through him It's a shame I can't give more than 5 stars. My sales person was Sean, he is the best friendliest salesman. The best part is, he really is trying t It's a shame I can't give more than 5 stars. My sales person was Sean, he is the best friendliest salesman. The best part is, he really is trying to figure out what it is that I want and could afford and then providing just that. Never tried to get me to pay for stuff I don't need or want and the best is wtvr number they give u is the actual number NO SURPRISES. Very pleasant transaction, this is my second lease through Sean at Honda Universe and my 10nth car. Guys if u want all that 5 start service come looking for Sean at Honda Universe. Update to review: I needed some changes In the lease and Sean would just bend over to make sure I am 100% satisfied. Thank You More

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Trade in for new car A Little pushy. Waited forever for the finance guy. Decent selection of vehicles. Salesman were good. Rahsaan was very knowledgeable with everythi A Little pushy. Waited forever for the finance guy. Decent selection of vehicles. Salesman were good. Rahsaan was very knowledgeable with everything about the car. Honest stand up people but again a little pushy. would recommend over a few other honda dealerships. More

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Extremely satisfied customer John McGraw and Rahsaan Jones were the two most professional, courteous, and diligent "car guys" I have ever met. They went over and above to get me i John McGraw and Rahsaan Jones were the two most professional, courteous, and diligent "car guys" I have ever met. They went over and above to get me in the car I wanted at the price I could afford. Kevin Brooks was also extremely patient and informative as I had many questions. Very professional. I am a customer for life! More

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Excellent!!! I'm completely obsessed with my new Honda Accord EXL!!!! I love it!!!! Thank you so much for making it happen Joe Mattina and Sean Jones!!!! You guys I'm completely obsessed with my new Honda Accord EXL!!!! I love it!!!! Thank you so much for making it happen Joe Mattina and Sean Jones!!!! You guys are awesome! More

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Overall comfortable & great experience! I have had 3 bad experiences in the past with buying cars, but when I walked into Honda Universe salesman Sean Jones made sure my experience was easy I have had 3 bad experiences in the past with buying cars, but when I walked into Honda Universe salesman Sean Jones made sure my experience was easy and as stress free as possible. He did not pressure me into buying my car he went over every part of the car I was interested from top to bottom. He was very patient with me when I wasn't sure I wanted to buy the car. I can't thank Sean enough for making my experience at Honda Universe the most easiest and stress free experience overall. More

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Wonderful Wonderful Wonderful After having a NOT so great Honda experience at another dealership, my fiance and I were hesitant to walk into Honda Universe. Despite our hesitation After having a NOT so great Honda experience at another dealership, my fiance and I were hesitant to walk into Honda Universe. Despite our hesitation, we were very happy with the service Rahsaan and John had given us. I had talked to Rahsaan a few weeks leading up to this experience and I believe that definitely helped with the overall experience. Because he knew what we wanted to do, he was able to convey that to John. Sometimes car salesmen get bad reputations for being too pushy or overbearing, but we did not feel that way at all with Rahsaan and John. Very pleased with the car, the price, and the ultimate experience. Thank you both to Rahsaan and John for making me love Honda once again. More

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Mr. Jones; Was exceptional, and very patient in Mr. Jones; Was exceptional, and very patient in working with me through the deal process of getting me into my vehicle. He did an outstanding job. Mr. Jones; Was exceptional, and very patient in working with me through the deal process of getting me into my vehicle. He did an outstanding job. More

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My fiance and I went to Honda to lease a civic, the salesman Rahsaan (Sean) was very knowledgeable and had great customer service. However, we sat there for 8 hours, and from the time we walked in the salesman Rahsaan (Sean) was very knowledgeable and had great customer service. However, we sat there for 8 hours, and from the time we walked in the door we were under the impression we had already been approved for a lease since we did a lot of the paperwork over the phone to alleviate time at the dealership. Obviously, that didn't work out as planned. By the end of the night which was past closing time and hours of sitting there, we were told that we were never approved for the lease but approved for financing and since the bank closed before the info was submitted they just "assumed" it would be approved by the bank on Monday morning. They said they would NEVER allow a car to leave the dealership unless they were POSITIVE it would be approved and assured us that numerous people looked over the deal and with there experience and knowledge that it would not be a problem. We were confident that all was well and the car was ours. That was a mistake! It took them TWO WEEKS to call us back and say that the lease was never approved and the options were return the car or finance it for a higher amount. When we agreed to finance it, we showed an e-mail they had sent us about 2 years of free oil changes with the purchase of a vehicle.. They then had the audacity to say the e-mail had to be shown at the date of purchase and they could not honor it. This was after the finance manager said he would love to give it to us as long as he saw the email and would love to use it in a sales pitch. All in all I would have to say that it wasn't a good experience and that it was more of an inconvenience then anything else. I had higher standards for Honda and they did not reach my expectations. More

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