Rachelle Pennington
Rachelle Pennington at Mercedes-Benz of Columbus
Refer Me

Rachelle Pennington | Page 18

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.8
187 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

9 yrs, 2 mos

Languages Spoken

English English

4.8

187 Reviews

Write a Review

187 Reviews of Rachelle Pennington

February 28, 2022

Dealership Rating
Employee Rating

I was reminded about the appointment. I was given a replacement vehicle of the same value. I was called when vehicle was ready. You can’t ask for better servers. Thanks Mercedes Ben More

by lionel.haynes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Lauren Farthing , RJ Campbell

Mar 01, 2022

Mercedes-Benz of Columbus responded

Thank you so much Lionel.haynes, for sharing about your service experience! We are delighted that your expectations were exceeded and we look forward to continue servicing your needs! Please feel free to reach out to us anytime we can be of assistance. See you next time!

February 24, 2022

Dealership Rating
Employee Rating

Reliable and dependable service in a timely manner. Satisfied with the service except Veterans should be given a military discount More

by jamesg319
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 25, 2022

Mercedes-Benz of Columbus responded

Thank you for your feedback jamesg319.

February 22, 2022

Dealership Rating
Employee Rating

Rachelle P. , was just excellent she created me with a very excited smile. She was very happy to help with my problems and vehicle maintenance. She called the ins More

by payd4it
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 22, 2022

Mercedes-Benz of Columbus responded

Thank you, payd4it, so much for taking the time to share about your service with Rachelle. We are truly happy to hear she exceeded your expectations and made your experience delightful! We will be sure to share your thoughtful review with her and look forward to seeing you at your next service visit. Until then, please don't hesitate to reach back out to us if there is anything else we can do for you!

Feb 22, 2022

payd4it responded

Always.

January 18, 2022

Dealership Rating
Employee Rating

Rachelle in the service area was excellent , friendly , nice. She explained everything before they even began working on my car. It only took 2 hours for service to be completed on my car More

by bob_sharla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 18, 2022

Mercedes-Benz of Columbus responded

Thank you bob_sharla, for sharing about your experience. We love to hear feedback from our customers and appreciate you taking the time to share. Please let us know if there is anything else we can do for you!

January 08, 2022

Dealership Rating
Employee Rating

We’re always happy with their service and professionalism.They always go and beyond. I will never change to a different dealer , love my cat More

by TEENAMZAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 11, 2022

Mercedes-Benz of Columbus responded

Thank you so much for your feedback, TEENAMZAC! It’s reviews like yours that make our job so rewarding! Please don’t hesitate to reach out to us anytime we can be of assistance. Wishing you many happy miles!

January 06, 2022

Dealership Rating
Employee Rating

On time service with friendly valet and good follow up. Parts ordered for return visit. More

by Davidpassman3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 07, 2022

Mercedes-Benz of Columbus responded

Davidpassman3, thank you for your feedback. Please let us know if there is anything else we can do for you.

December 29, 2021

Dealership Rating
Employee Rating

Everyone here is always so helpful! All are knowledgeable for all of our needs. It’s a pleasure to visit! More

by BYARBROUGH96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 03, 2022

Mercedes-Benz of Columbus responded

Thank you so much for your feedback BYARBROUGH96! Please don't hesitate to reach out to us if there its anything else we can do to accommodate your needs! Wishing you a joyous new year!

December 21, 2021

Dealership Rating
Employee Rating

Always on time. Courteous. Expert work. Friendly. Easy to talk with. Explains work in detail. Always washed and clean car after service. More

by CAROLYNFAYECHILDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller, Lauren Farthing , RJ Campbell

Dec 21, 2021

Mercedes-Benz of Columbus responded

Thank you so much CAROLYNFAYECHILDS for the feedback! We will be sure to pass on your review to our service department. Please let us know if there is anything we can do for you! Wishing you a wonderful and safe holiday season!

December 15, 2021

Dealership Rating
Employee Rating

My service adviser & my Mercedes mentor Elizabeth & Rachelle new associates both are great . last few years Elizabeth awesome . great Asset for Mercedes is taking care of my Mercedes. great custom More

by ALEXNAIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Joyner, Lizzy Spitzmiller , do not know other service persons

Dec 15, 2021

Mercedes-Benz of Columbus responded

ALEXNAIK, thank you for sharing about your experience with Lizzy and Richard over the years! We are also happy to hear about your experience with Rachelle :) We look forward to continuing servicing your needs. Wishing you a wonderful holiday season!

December 09, 2021

Dealership Rating
Employee Rating

Excellent service provided by great customer service representatives! Always enjoy coming to this dealership because I know my service will be completed in a professional manner. More

by BONNIE25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: RJ Campbell

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