Queen Hall
Queen Hall at Heritage Toyota Catonsville
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Queen Hall | Page 2

Sales Manager

Heritage Toyota Catonsville

6324 Baltimore National Pike
Baltimore, MD 21228

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3.9
15 Reviews
3.9

15 Reviews

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15 Reviews of Queen Hall

February 28, 2022

Dealership Rating
Employee Rating

My wife and I called your dealership to get information on trading in our car and possibly leasing or buying a new one. We spoke with Queen Hall and she was very helpful. As it turned out we were unable to More

by msimonello
Recommend Dealer
Yes
Mar 03, 2022

Heritage Toyota Catonsville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. Thank you so much for your feedback! We hope you have a great day!

February 26, 2022

Dealership Rating
Employee Rating

I was able to work with Queen and she was such a joy to work with! More

by Rachelnicole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 28, 2022

Heritage Toyota Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 29, 2022

Dealership Rating
Employee Rating

My salesman, Queen, worked very hard on my behalf. But after more than 7 phone calls, starting at 9:30 this morning, her sales manager decided to sell the car to someone who came in late this afternoon. I More

by KL
Recommend Dealer
No

Other Employees Tagged: Ron Filling , LaMont Matthews, Cris Taylor

Feb 04, 2022

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. We are glad to hear you had a positive experience with our Sales Associate, Queen; however, we sincerely apologize for the issues you experienced in regards to the vehicle you were interested in. We greatly appreciate you taking the time to speak with our Sales Manager, Dustin Smith, allowing him to address your concerns and work toward a resolution. As discussed, we will continue to be in contact and help find the perfect vehicle for you. In the meantime, if you have any additional questions or concerns, please contact Dustin directly at dustinasmith@mileone.com or 410.788.8400 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and look forward to continue working with you.

January 07, 2022

Dealership Rating
Employee Rating

Queen was an awesome person to work with.Great personality and very informative.Walked me through the whole process. More

by samuels.darnell
Quality Of Work
Recommend Dealer
Yes

November 27, 2021

Dealership Rating
Employee Rating

Queen was very professional and friendly. She was prompt and ready for my appointment and she even called to follow up after my purchase. I would recommend her to anyone looking to buy a vehicle. Thanks Que More

by Tmerritt3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Hansbro

Nov 30, 2021

Heritage Toyota Catonsville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

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