Prime Response

Making the purchase for my Audi A5 Sportback over the phone was very convenient for me with having the car delivered within 24 hours of my purchase. The salesman and finance manager provided first class phone was very convenient for me with having the car delivered within 24 hours of my purchase. The salesman and finance manager provided first class customer service. I'm so grateful and very appreciative for their kindness. More

Helpful 0

Report | Print

It was above my expectations. I thought I was just getting an oil change. But hey washed my car vacuumed and did a diagnosis. This was beyond amazing to me! I thought I was just getting an oil change. But hey washed my car vacuumed and did a diagnosis. This was beyond amazing to me! More

Helpful 0

Report | Print

Being a newbie in purchasing, they were very helpful and informative. Helped me very much throughout the whole process. Highly recommended informative. Helped me very much throughout the whole process. Highly recommended More

Helpful 0

Report | Print

Amazing service department. They treated me like family. I even Got invited to eat lunch on Saturday with them. They treated me like family. I even Got invited to eat lunch on Saturday with them. More

Helpful 0

Report | Print

My wife and I drove 600 miles to make a vehicle purchase at this dealership and would do it again. I am 65 years old and have bought numerous vehicles across the United States and Duval Ford in Jacksonville at this dealership and would do it again. I am 65 years old and have bought numerous vehicles across the United States and Duval Ford in Jacksonville, FL. has been the best dealership by far that I have had the pleasure of doing business with. A special shout out to Sales Consultant Nick, Sales Manager Rafael Delgado and Finance Manager Lionel Mann, along with the entire staff of Duval Ford who went above and beyond to make this transaction happen. We would highly recommend this dealership to anyone and everyone. More

Helpful 0

Report | Print

This is by far the best dealership with exceptional customer service. The team in the service department goes above and beyond. customer service. The team in the service department goes above and beyond. More

Helpful 0

Report | Print

Contacted Duval because I bought an Explorer from them years ago. I had 3 different people who sent me a text, an email, and called me for a vehicle they advertised but didn’t have. Then when I told them years ago. I had 3 different people who sent me a text, an email, and called me for a vehicle they advertised but didn’t have. Then when I told them I was interested in a Maverick—nothing, since they don’t have any which I had to find out through the internet. At least follow up and say “no Mavs, but come on down and maybe we’ll have something you’ll like”. And I would have gone. But they didn’t and I didn’t. Bozard, on the other hand, did exactly that. If I buy a Ford, it will be from Bozard. More

Helpful 0

Report | Print

Sent false advertising on the vehicle and wasted time to go there and will never go back go there and will never go back More

Helpful 0

Report | Print

Great team at Duval Ford Warren Hart Sr- THANK YOU SIR for working Sunday with me to discuss the truck I came in Monday purchased. Warren took Sunday to help our business grow and for that we will not s for working Sunday with me to discuss the truck I came in Monday purchased. Warren took Sunday to help our business grow and for that we will not shop anywhere else for our company vehicles. Warren Jr- amazing promising young man following his dad's footsteps. Randy Finance Manager- Randy gets 5 stars Thanks to all you gentlemen for your support of our young firm More

Helpful 0

Report | Print

Very professional and courteous service from all personnel involved the the purchasing process, for selecting the car to finalizing all documents. Great experience from beginning to end. personnel involved the the purchasing process, for selecting the car to finalizing all documents. Great experience from beginning to end. More

Helpful 0

Report | Print