Phil Aiello | Page 28

Easy sales transaction I had a great experience buying my vehicle. All of the employees are friendly and knowledgeable. I appreciate everything Phil and Patrick did to get I had a great experience buying my vehicle. All of the employees are friendly and knowledgeable. I appreciate everything Phil and Patrick did to get me into my new vehicle. The entire process was quick and easy! More

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Excellent experience. I continue to have great experiences with Amos and Phil in Sales, and Nick in the Service area. They have been responsive and made me feel important I continue to have great experiences with Amos and Phil in Sales, and Nick in the Service area. They have been responsive and made me feel important and above all, in control of my choices and decision making. I wasn't pressured or made to feel like I was wasting anyone's time. Any minor issues with the car have been addressed at no cost to me, and always in a friendly manner. I would recommend Kearns for anyone looking to purchase a used vehicle. :) More

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Repeat customer! Only place to get a vehicle! I have purchased multiple vehicles from Kearns over the years and my experience is amazing each time. They take the time to go through all of my quest I have purchased multiple vehicles from Kearns over the years and my experience is amazing each time. They take the time to go through all of my questions and concerns and make sure that I leave very happy. From the salesmen to managers, each person at Kearns is a joy to work with. There is no other place that I would go and I recommend everyone to do their vehicl shopping at Kearns! More

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Outstanding customer service!!!! I bought my new truck from these people expecting abnormal dealership experience: this is not what I got. Instead I got a no pressure, helpful, and ea I bought my new truck from these people expecting abnormal dealership experience: this is not what I got. Instead I got a no pressure, helpful, and easy purchase. I got a fair price on my trade in and the vehicle I was looking at. When I got the truck home I had a few small issues (coolant leak and small diesel leak), I called Nick in service and was told to bring it in asap and they would take care of it. Everything was done fast, free of charge, and they even gave me a block heater just because I had to drive out there a few times. Then a few weeks later I had a more serious issue; my transfer case blew up and the front driveshaft went bad. I had purchased the extended warranty so I wasn't too concerned, I was then informed by the insurance company that my truck did not qualify for the warranty that I paid for. So instead of running me through the ringer, my salesmen, Phil and Amos, figured out I was offered the wrong warranty, switched me over at no additional cost, and got the parts ordered for me. I told them I would need a vehicle for the weekend and they only asked for my address so a vehicle could be delivered to my driveway. I got home to no vehicle, called Phil. Instead of an excuse he told me I ruined his surprise. They overnighted the parts, fixed my truck in one day and already had loaded up on a truck and being delivered to me. His reasoning; "I thought you would really like to have your truck back for doing a job like that." Their flatbed driver, Scott, was not angry that he spent 1.5 hours driving through traffic after his day was supposed to be over, in fact he got out with a smile and was laughing. He, too, was just glad I had my truck back. This is a long review but in the end the customer service at this company is beyond outstanding. They took care of me 100% and I have been spreading their name like wildfire. If you need a new vehicle, PLEASE go to Kearns; you WILL NOT regret the decision!!!! More

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