Peter Fernandez | Page 2

Very rude mechanics. Need to be more professional and nice demeanor to customers especially when it’s their first time getting a service Need to be more professional and nice demeanor to customers especially when it’s their first time getting a service More

by LINDAGARCIA373 Verified Customer Verified Customer

Helpful 0

Report | Print

All good. Excellent service. Good communication. No waiting around. Clean and comfortable facility. Would recommend. Excellent service. Good communication. No waiting around. Clean and comfortable facility. Would recommend. More

by JABELLKNOWS Verified Customer Verified Customer

Helpful 0

Report | Print

After being taken in for the same issue multiple times, they finally got my issue fixed. they finally got my issue fixed. More

by MICHELLERWELLS Verified Customer Verified Customer

Helpful 0

Report | Print

North Hollywood Toyota was an easy good reliable experience taking care of my car problems and maintenance experience taking care of my car problems and maintenance More

by martinez_alex2 Verified Customer Verified Customer

Helpful 0

Report | Print

Difficult. Had a 7 am appt time and showed up at 645. Prior to 7 am they were bringing in cars that arrived after I did. I popped my head out of the car to ask Had a 7 am appt time and showed up at 645. Prior to 7 am they were bringing in cars that arrived after I did. I popped my head out of the car to ask if I needed to check in inside and was told "no" and then another time totally ignored by another employee, which of course made me feel like a completely insignificant idiot. Not sure why I was made to wait. The pricing also was absurd. Way over priced. I was quoted $1335 for 4 tires that I found at discount tire for $805. I am sure I got taken during the service maintenance process. I just feel like "Grab your ankles you're going to Noho Toyota...." I have NO Trust of these people. Will probably be looking for other options for cars going forward. Lousy experience over all. More

by BLEAVITT748 Verified Customer Verified Customer

Helpful 0

Report | Print

I have always felt that my car is in good hands here, and it is still running great after 10 years. That said, my last interaction has me questioning future recommendations based on their recordkeeping syste it is still running great after 10 years. That said, my last interaction has me questioning future recommendations based on their recordkeeping system. The service rep made a point of telling me how 'cool' their system was because he could see all of my past services (which I would expect to be the absolute bare minimum) then told me based on visually scanning through years of services that it looked like I had never had an important/significant maintenance service I was multiple years overdue for. When I countered that it didn't sound like something I would have passed on repeatedly he looked again in each individual service record and found that I had indeed had the service. If I had been less forceful I would have gotten an expensive service that I did not need simply because the service rep was unable to quickly and reliably see what I was due for despite the fact that I have only ever frequented Toyota dealerships. Replacing obsolete records systems is a major investment, but I would not expect to have such issues at the dealership - perhaps 20 years ago but not today. More

by CHRISTINESPIEKERMANN Verified Customer Verified Customer

Helpful 0

Report | Print

Efficient and informative and told me about upcoming repairs to be expected to have the car last its full expectancy repairs to be expected to have the car last its full expectancy More

by SANDRA.L.CARRILLO4 Verified Customer Verified Customer

Helpful 0

Report | Print

Great and quick service! Highly recommended! Thank you so much for a great experience! Paul is great! Highly recommended! Thank you so much for a great experience! Paul is great! More

by SOLGT25 Verified Customer Verified Customer

Helpful 0

Report | Print

My service went fine. I got my car back as expected. As far as I know, they were honest when they told me I needed a brake fluid flush. I got my car back as expected. As far as I know, they were honest when they told me I needed a brake fluid flush. More

by PSWOJ1 Verified Customer Verified Customer

Helpful 0

Report | Print

My 5k mileage service was easy and quick. The staff was friendly and accommodating. I enjoyed the Uber ride back to work. My car was in excellent shape when I picked it up. The staff was friendly and accommodating. I enjoyed the Uber ride back to work. My car was in excellent shape when I picked it up. More

by kaplanvfx Verified Customer Verified Customer

Helpful 0

Report | Print