Pete Chinetti | Page 12

No pressure friendly knowledgable Just purchased our second vehicle from Lucas Smith. I would never consider going anywhere else. Pete, Dennis and Jackie are fantastic. Very knowled Just purchased our second vehicle from Lucas Smith. I would never consider going anywhere else. Pete, Dennis and Jackie are fantastic. Very knowledgeable, no pressure. Very patient and answer all of your questions. Their service after the sale just can't be beat. We had an issue with the first car we purchased from them. Chrysler and the warranty company said no. Dennis and Brad didn't hesitate to say yes and fixed the problem two years after the sale. Customer service is alive and well at Lucas Smith. Do yourself a favor and pay them a visit. The entire staff is amazing. More

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Enjoying my Pacifica Alex at Lucas Smith Chrysler was delightful to work with. The whole dealership team is great to work with... Scott, Pete, and Jackie were all there to Alex at Lucas Smith Chrysler was delightful to work with. The whole dealership team is great to work with... Scott, Pete, and Jackie were all there to make the process slide through quickly.0 More

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Great experience. Will be back here for our next car purchas After searching out several different trucks at many other dealerships i could not make a deal with anybody. Sales people were too busy to sit down wi After searching out several different trucks at many other dealerships i could not make a deal with anybody. Sales people were too busy to sit down with us. Incentives advertised on their internet pages did not apply in our situation. Low trade in offers from some dealers. But then i found a new Ram truck online at Lucas Smith and decided to stop and have a look. Rick (our salesman) helped me get into the truck i wanted at the advertised price with a great trade in value thanks also to Pete. Should have saved the headaches elsewhere and went to these guys first. Won't make that mistake next time. More

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Great experience as always This is the 4th vehicle that I have purchased from here. I wouldn’t go any other place. Ask for Pete he’s great to work with, always friendly, always This is the 4th vehicle that I have purchased from here. I wouldn’t go any other place. Ask for Pete he’s great to work with, always friendly, always has a smile on his face. More

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Rating of two employees. Carol- is the sweetest receptionist ever, she’s pleasant, her smile is infectious and she treats everyone with respect. Pete- Most professional and f Carol- is the sweetest receptionist ever, she’s pleasant, her smile is infectious and she treats everyone with respect. Pete- Most professional and friendly of the sales team. His accommodations were pure profection. He treated me like family without even knowing me. More

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Not your average dealership. Going to a dealership to buy a car is never on my list of things I love to do. The back and forth numbers game, the way most salesmen talk to me becau Going to a dealership to buy a car is never on my list of things I love to do. The back and forth numbers game, the way most salesmen talk to me because I’m a woman, or trying to talk me Into something I don’t want. Lucas Smith did none of those things! We worked with Alex, who took his time to understand WHY my husband and I were trading in our Yukon and looking for a Cherokee. At one point our eyes caught a great looking Grand Cherokee, and instead of letting my husband try and justify buying it, he was great at keeping us on track with purchasing the best vehicle for US, When we finally found the Cherokee we wanted it came time for the dreaded “numbers talk”. We told them where we needed to be on payments and they went to work. Pete came over and talked numbers and they just weren’t where we needed them. This was on a Saturday at 5pm so all banks were closed. There was no pressure when we said no, and Alex and Pete ASKED if we could continue working numbers on Monday, the never assumed anything. Monday rolled around and Alex was on the phone first thing with my husband working different incentives to make everything work, and he did! Alex and Pete worked their tales off getting us where we needed to be! Monday evening we are on our way to the dealership to sign for our new Cherokee and a family emergency happens for the finance lady. No biggie, family come first, we will just come back Tuesday to get the car and sign, right? NOPE! They told us they promised the car today, and told us to come get it! They put dealer tags on it and let me drive it off the lot. Alex and Pete worked their butts off to get us in the best Jeep for our family. They really care about people here and treat you as such. When I’m ready to trade my Cherokee on for a Grand Cherokee, there is no other dealership I will go to. More

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Professional, attentive, respectful, fair The entire process of purchasing a new vehicle with our trade in, was smooth and, quite frankly, easy. The sales rep was thoughtful, accommodating an The entire process of purchasing a new vehicle with our trade in, was smooth and, quite frankly, easy. The sales rep was thoughtful, accommodating and extremely insightful and helpful. The entire transaction was handled respectfully and politely: there was absolutely no “high pressure, low balling” games or gimmicks. The entire staff was friendly, supportive and available. I felt that my business was appreciated. More

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Professional, courteous, and a hometown feeling We are long term customers of Lucas Smith Chrysler, including our adult children and other family members. Sales: Pete C. has been our sales represen We are long term customers of Lucas Smith Chrysler, including our adult children and other family members. Sales: Pete C. has been our sales representative for many years; we think the world of him. Service: Could not ask for a better service team. More

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Excellent Friendly knowledgeable very professional Easy to work with went above and beyond to make it a very pleasant experience Stayed after dealership is clo Friendly knowledgeable very professional Easy to work with went above and beyond to make it a very pleasant experience Stayed after dealership is closed to explain all of the workings of the truck would highly recommend to anyone to go to this dealership More

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Electric Vehicle Enthusiast My wife and I have two electric vehicles and were looking for an extended range electric vehicle with both passenger and cargo room that we could use My wife and I have two electric vehicles and were looking for an extended range electric vehicle with both passenger and cargo room that we could use for trips beyond the range of our electric cars. We have waited for years for a plug-in hybrid minivan, and were pleased to find a great one with Chrysler. I contacted every dealership between the St Louis area and Topeka, KS, all of whom were willing to convince me to buy the one on their lot. However, Jessica, quickly realized that we had very specific criteria for our next car and did a thorough search among all of these dealerships for what we wanted to buy, not what they wanted to sell. Not only did she find a few vehicles for us that would fit our needs, she went out of her way to make sure that we had exactly the warranties that we would need for that vehicle to serve us during its life cycle. We did unfortunately wind up paying more for the vehicle than we would have paid with the dealership that had it on the lot hours out of town; however, the additional cost was more than justified by the service provided by the Jessica and the rest of the Lucas Smith team! In the end, we are very satisfied customers! Now that we have our Pacifica Hybrid and have used it for our first road-trip, I can only say positive things about it!! It was worth the research to find the right car working with the right dealership. If you are thinking electric or hybrid, this is a very excellent choice! More

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