Paul Trace

Disappointing Customer Service Amidst Vehicle Woes As a loyal customer of Southern Jeep, I was deeply disappointed by the recent customer service I received regarding a recurring check engine light issue a loyal customer of Southern Jeep, I was deeply disappointed by the recent customer service I received regarding a recurring check engine light issue. Three Recurring Check Engine Lights Over the past few weeks, my vehicle has experienced a check engine light illuminating on three separate occasions. Despite bringing my car to the dealership for repairs each time, the issue has persisted. With every visit, I have encountered lengthy wait times for diagnostics, inconsistent explanations, and a lack of urgency. Unresponsive and Unprofessional Staff The service staff has been unresponsive to my concerns. Phone calls and emails often go unanswered, and when I do reach someone, they are dismissive and unhelpful. I have been given conflicting information about the cause of the problem and the estimated repair time, leaving me feeling confused and frustrated. Lack of Communication and Transparency The dealership has failed to provide clear communication about the status of my vehicle. I have had to repeatedly call for updates, only to be met with vague responses or no information at all. This lack of transparency has caused me unnecessary anxiety and inconvenience. Unacceptable Wait Times Despite the urgency of the issue, I have been forced to endure excessive wait times for both diagnostics and repairs. On one occasion, I waited over three hours for my car to be looked at, only to be told that the part needed was not in stock. This has significantly disrupted my schedule and caused me unnecessary stress. Conclusion The poor customer service I have experienced at Southern Jeep has been unacceptable. The recurring check engine light issue has caused me significant inconvenience and frustration, and the dealership's lack of responsiveness, communication, and professionalism has only exacerbated the situation. I am extremely disappointed and would not recommend this dealership to anyone seeking reliable and compassionate vehicle service. More

by Subcook30 Verified Customer Verified Customer

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Disappointing Customer Service Amidst Vehicle Woes As a loyal customer of Southern Jeep, I was deeply disappointed by the recent customer service I received regarding a recurring check engine light issue a loyal customer of Southern Jeep, I was deeply disappointed by the recent customer service I received regarding a recurring check engine light issue. Three Recurring Check Engine Lights Over the past few weeks, my vehicle has experienced a check engine light illuminating on three separate occasions. Despite bringing my car to the dealership for repairs each time, the issue has persisted. With every visit, I have encountered lengthy wait times for diagnostics, inconsistent explanations, and a lack of urgency. Unresponsive and Unprofessional Staff The service staff has been unresponsive to my concerns. Phone calls and emails often go unanswered, and when I do reach someone, they are dismissive and unhelpful. I have been given conflicting information about the cause of the problem and the estimated repair time, leaving me feeling confused and frustrated. Lack of Communication and Transparency The dealership has failed to provide clear communication about the status of my vehicle. I have had to repeatedly call for updates, only to be met with vague responses or no information at all. This lack of transparency has caused me unnecessary anxiety and inconvenience. Unacceptable Wait Times Despite the urgency of the issue, I have been forced to endure excessive wait times for both diagnostics and repairs. On one occasion, I waited over three hours for my car to be looked at, only to be told that the part needed was not in stock. This has significantly disrupted my schedule and caused me unnecessary stress. Conclusion The poor customer service I have experienced at Southern Jeep has been unacceptable. The recurring check engine light issue has caused me significant inconvenience and frustration, and the dealership's lack of responsiveness, communication, and professionalism has only exacerbated the situation. I am extremely disappointed and would not recommend this dealership to anyone seeking reliable and compassionate vehicle service. More

by Subcook30 Verified Customer Verified Customer

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Sales person was awesome to work with. So was the General Manager. Great customer service. So was the General Manager. Great customer service. More

by ORAYMER01 Verified Customer Verified Customer

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We were very unhappy that our new Wagoneer check engine light came on three times light came on three times More

by Subcook30 Verified Customer Verified Customer

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Great dealer I am very happy with all the employees was treated with great kindness and they were very professional will be doing all my future business here treated with great kindness and they were very professional will be doing all my future business here More

by mswain123 Verified Customer Verified Customer

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Great salesman and financial services. Definitely will continue to do business with Southern Dodge. Thanks! Definitely will continue to do business with Southern Dodge. Thanks! More

by aab381 Verified Customer Verified Customer

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I’ve been trying to get a hold of Paul for months. I’ve left several voicemails and emailed but he has not responded. I’ve left several voicemails and emailed but he has not responded. More

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Plenty of inventory. Super friendly staff. Was able to find what I was looking for without issue. O was able to get the suv I wanted with payments I was more than happy w Super friendly staff. Was able to find what I was looking for without issue. O was able to get the suv I wanted with payments I was more than happy with. James Crider is a 10 out of ten along with management and sales staff More

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