Paul Tietjens

Our appointment was great. Everyone is friendly and very efficient. I had the best time meeting the Indiana employees. Honda employees are all excellent. Love our Honda CR-V. Everyone is friendly and very efficient. I had the best time meeting the Indiana employees. Honda employees are all excellent. Love our Honda CR-V. More

Helpful 0

Report | Print

Roger & Paul are by far the most professional persons I ever had the pleasure of working with in any service department and considering I have been in the transportation field for many years that is truly ever had the pleasure of working with in any service department and considering I have been in the transportation field for many years that is truly saying something, I had received a less than flattering diagnosis for my 2008 Honda Odyssey and I wanted a second opinion. I had spent weeks looking at and buying parts, buying manuals, watching videos, all to prepare myself to take the task on myself since I am a new small business owner and needed to watch my bottom line. Roger took the list from the previous evaluator and within 15 minutes took me back to meet Paul and to go over what he found, what he agreed with, what he didn't, and more importantly, what a 20 plus years of experience professional recommended. I explained my situation, what parts I had obtained, and Roger gave me his initial estimate and I was set to come back the next day. Still wanting to ensure I received the best value; I called several other shops to compare costs. A few I had to tell, congratulations, and when they asked why, I replied "you've managed to beat Honda". To which at least one replied "yeah we're pretty competitive" so I had to explain what I meant. "No, no, sir, you're misunderstanding, you've managed to go well over what the actual dealer quoted me." Information in hand, Roger took it all into account, and met me in the middle and gave me an even better price. THAT is going above and beyond. His no nonsense, and to the point explanations were exactly what I needed to hear. It spoke of his integrity and commitment to providing excellent customer service. Paul, seriously, whatever you're paying this guy you need to double it. I have never worked with someone more efficient and so well educated in his area of expertise. He shares that knowledge with his coworkers, and you can see they look up to him. If he's not the foreman, it better be because he said no, because that guy is on top of his game. I don't want anyone else to work on my vehicles now, unless he's supervising the job. You have made a veteran, new small business owner, a customer for life. I cannot thank you Roger & Paul enough. I will definitely be back! Sincerely, Brent Stowers Viva La Diva Enterprises More

Helpful 0

Report | Print

Roger and Paul took excellent care of my car and myself. Explained problems and corrections very well Explained problems and corrections very well More

Helpful 0

Report | Print

Great service. Had a nail in one tire. Tire repaired, tires rotated, got oil change. Fluids replenished. You folks are wasting your money on the call center. They need to tell customers when making tires rotated, got oil change. Fluids replenished. You folks are wasting your money on the call center. They need to tell customers when making service appointments that they are NOT speaking to the dealership. Causes a lot of confusion in communication when the call gets transferred to a Service Advisor within the dealership. Very unprofessional. More

Helpful 0

Report | Print

I always have a great experience ai Jenkins Honda and this time was no exception. I especially appreciated the safety measures that were taken during our current crises. this time was no exception. I especially appreciated the safety measures that were taken during our current crises. More

Helpful 0

Report | Print

Parts and Service were both great ! We were very pleased with the parts and service departments. Mike in the Honda Parts department was very knowledgeable and efficient.. The service We were very pleased with the parts and service departments. Mike in the Honda Parts department was very knowledgeable and efficient.. The service we received was excellent. More

Helpful 0

Report | Print

Great Service Robin checked us in and took our service order, then Staci took care of us with a loaner vehicle. Paul did a great job fixing our Element. Robin checked us in and took our service order, then Staci took care of us with a loaner vehicle. Paul did a great job fixing our Element. More

Helpful 0

Report | Print