Paul Southwick

Unprofessional. An Absolutely HORRIBLE Experience If I could rate this dealership a zero stars I would. I feel like your team handled themselves extremely poorly. I feel like all but Stan are lacking If I could rate this dealership a zero stars I would. I feel like your team handled themselves extremely poorly. I feel like all but Stan are lacking in the customer service skills department. And though selling cars is their main goal....treating individuals appropriately should be their first priority. I wouldn’t recommend anyone in Great Falls give Honda their business. Unless you’d like to be treated as if you are a piece of lawn droppings under someone’s shoe. Absolutely disgraceful. Though I guess I can thank Honda Great Falls for setting that bar so low. I feel like any experience I have at any other dealership will be absolutely top notch compared to what I experienced here over the last month. More

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Communication Problems and Blowup, But Sincere Apology What started off as the worst business experience ever, has been resolved. There was some substantial communication issues stemming from a promise mad What started off as the worst business experience ever, has been resolved. There was some substantial communication issues stemming from a promise made by the sales rep, this was followed by a run around as far as getting an answer regarding that promise, and finished with an angry conversation with the manager. HOWEVER, I came in to cash in on a promotional flyer for which I had won a prize, and the manager personally sat down with me and apologized for our previous encounter and the frustration we had been through. Overall, it was a rough first experience but in the end turned out okay. More

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