Paul Hezar

This dealership sold me a LEMON. Bought a brand new 2023 rav4 XLE on 6/23. Called 6/26 as I already needed gas noticed a gas leak and was told I overfilled the tank. Few days later m Bought a brand new 2023 rav4 XLE on 6/23. Called 6/26 as I already needed gas noticed a gas leak and was told I overfilled the tank. Few days later my check gas cap light came on and check engine. Read code and it stated gas cap and EVAP leak. Took to dealer on 7/8 and was told by Lao nothing was wrong with my car. 7/18 the light came back on. Greg and Eli found there was a corrugated pipe cracked and needed to replace the whole gas tank. On 7/27 I was driving on 77 going 70mph and all the dash lights turned on and the car shut off. I sat on the side of the road for 1 hour 30 before a tow came because Toyota roadside failed to communicate. I had to call this dealer to find out about what was wrong on 8/4. Justina told me the issue was a bad fuel sending unit. Again, another fuel issue. They fixed the problem but didn’t even test drive it. I had to ask for it to be driven for the computers to reset as I am fearful of the car… MY BRAND NEW CAR. It was driven. Toyota corporate has been the absolute worst. I was lied to about a rental and yelled at. They do not care about their customers and play ping pong on whose responsibility it is. I will never buy another brand new car here as they charge a $3000 market adjustment for THEIR LOW STOCK problem. Throwing cheaply, poorly made cars together and the customer is left holding the bag. I provided you a running, in good shape vehicle, why would you charge me that? Don’t get me started on the fact YOU have to buy the floor mats More

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Sale staffs are great to deal with but I could not see myself paying a 10% Market Adjustment above MSRP. The car I wanted to purchase has a MSRP of $40k + $4k (market adjustment) = $44k Sale Price. This i myself paying a 10% Market Adjustment above MSRP. The car I wanted to purchase has a MSRP of $40k + $4k (market adjustment) = $44k Sale Price. This is a purely a mark up with nothing, zero, nada dealer added option. They didnt even offer frivilous stuff stain protection, paint and dent protection, oh and the most frivilous of all, “Nitrogen” filled tires. Typical market adjustment are about 3 % in the past but rarely any dealers are doing that anymore. One sale guy even mentioned that a recent customer bought a Tacoma with a $15k Market Adjustment becuase whe was waiting a few months and didnt want to wait any longer. Well she will never get a penny of that $15k back when she decides to sell or trade that truck in. More

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If you value your time, money, and honesty, stay as far as you can away from this stealership. A true classic car stealership that want to make a quick buck off of you! I was in the market for a 2022 Tacom as you can away from this stealership. A true classic car stealership that want to make a quick buck off of you! I was in the market for a 2022 Tacoma TRD Pro in Manual transmission, and found this listing online for MSRP. I verified it on their website, Car Gurus, and others. I called in a few times to make sure that it was still good, and they assured me that they were willing to make a deal at MSRP or better. The day before I decided to make a two-hour drive away from home they reassured that it was still good. I woke up my family at 5AM to be there first thing when they opened, made the two hour trip to find out that a “Brand New” vehicle is no longer “New”, because it already had 386 miles and the person I test drove with even told me to floor it! I know that Toyota recommends a 621 mile break in period where you have to stay below 3500rpm and vary engine speed not send it to redline on every test drive! This was a manual so it was sitting on their lot for 59 days when I came in. Then we went to sit down for numbers. They had us fill out a credit application way before the numbers were even discussed, put on this big dog and pony show on options we can use like finance, lease, or cash for absolutely no reason. Anyone with any knowledge of using the internet already knows these options. They then came out with a very suspicious paper that only had the vehicle price and the trade-in value. The price was now revealed to be $10,000 above MSRP “market adjusted value” with no reasoning, no justification, nothing. The trade in offer was atrocious, and I had a very decent trade in, not a beat down throwaway vehicle. I already had another deal at a different dealership, but I wanted to give this one a chance because they might give me a better offer… All in all, waste of time, effort and gas money to try and deal with clowns dressed as businessmen/women. Take your money elsewhere and don’t look back! I would give this stealership a -5/5 stars if I could. More

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Amazing, attentive, and knowledgeable personal. Had a great experience and got everything I wanted and was looking for. Had a great experience and got everything I wanted and was looking for. More

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Don’t waste your time here. Huge markups on all their vehicles. There are other more honest Toyota dealerships in the area. vehicles. There are other more honest Toyota dealerships in the area. More

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Recently purchased a rav4 from this dealership. Salesperson Chris knew the mechanical details of the vehicle and was able to discuss these details with me. I was definitely quizzing him to test hi Salesperson Chris knew the mechanical details of the vehicle and was able to discuss these details with me. I was definitely quizzing him to test his product knowledge. Really the best product knowledge I have seen from a new car salesperson. Sales manager Paul Hezar was super professional and made the purchase easy. Joe Daniels also earned a mention for his contributions to my great experience at this dealership. I am an “Out of State” customer and I wouldn’t hesitate to buy another vehicle from them. Highly recommend More

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Excellent experience. Very accommodating and helpful. Would recommend to others looking for a new car. I am excited to drive my new car and pass the word Would recommend to others looking for a new car. I am excited to drive my new car and pass the word More

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Traded in my old Camry for a new Camry. I think everyone involved. The experience was great. I appreciate everyone involved. Thank you thank you. I’m just waiting for my 2nd key involved. The experience was great. I appreciate everyone involved. Thank you thank you. I’m just waiting for my 2nd key More

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Everyone made this process easy and quick and completely painless. Paul was fabulous! I am in love with my new truck! I even named her black Betty. painless. Paul was fabulous! I am in love with my new truck! I even named her black Betty. More

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The experience was great and the staff was accommodating with everything needed. From the test drive to the financial closing, the process was really smooth. with everything needed. From the test drive to the financial closing, the process was really smooth. More

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