Paul Henry

They're unprofessional and uncaring. They leaving bird poop and tree sap on cars. They have a non negotiable $2600 up charge. They call it a performance package but it's actually a bad d They leaving bird poop and tree sap on cars. They have a non negotiable $2600 up charge. They call it a performance package but it's actually a bad deal on floor mats,mud flaps and oil changes. The front desk is never there to answer and unknowledgeable on even the most basic things about their cars. She was rude and laughed at me and walked away when I asked how long it would take for them to get me stuff they had forgotten. Then she never came back. They take extra days to do even simple labor. They didn't properly clean my new car when they buffed it before giving it to me. This resulted in scratches in the paint on a car that hadn't left the lot. It took them 2 full days to do a simple car detail on a car they scratched. They didn't care and I had to call them to find out when it was ready. Only for the front desk lady to lie and say I hadn't called so my car wasn't ready and no one was available so I had to wait awhile for someone to help. Don't worry she covered herself and put that she called me first. The man in charge of finance there was sexist and extremely rude to my mother for no reason during our paperwork. He kept referring to her as mommy and girl even when asked to not. He made strange comments and lies about her saving she's never worked hard or at night and has money. This was extremely insulting amd uncalled for. The managers never did anything and whenever we voiced displeasure with our treatment or problems they had caused it was always us that was was the problem and defended their fellow employees instead of fixing the problems they caused. Had I not needed a car I would've gone somewhere else. Out of fear for my car going back there for their forced oil change "deal" kept me from going public with comments and complaints. The bureau of better business should look into their performance packages and how they treat their customers. More

by S29 Verified Customer Verified Customer

Helpful 0

Report | Print

I would consider an alternative dealer. While the sales associate was great, the finance person i feel added additional charges with no basis and did not clearly identify the extra costs. While the sales associate was great, the finance person i feel added additional charges with no basis and did not clearly identify the extra costs. This would lead me to consider a different dealer. More

by ABIANCO0 Verified Customer Verified Customer

Helpful 0

Report | Print

It’s close and convenient to go to. The staff is very friendly and helpful. And my salesman, Phil Esposito, is just the BEST. The staff is very friendly and helpful. And my salesman, Phil Esposito, is just the BEST. More

by MOSEY214 Verified Customer Verified Customer

Helpful 0

Report | Print

Clear, friendly car buying experience. It was easy and everyone at dealership was accommodating. Happy! It was easy and everyone at dealership was accommodating. Happy! More

by Ray A Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service. Staff were all professional and courteous. Entire process of purchasing 2 vehicles went very smoothly. I would highly recommend this dealership. Staff were all professional and courteous. Entire process of purchasing 2 vehicles went very smoothly. I would highly recommend this dealership. More

by Kal D Verified Customer Verified Customer

Helpful 0

Report | Print

Easy dealing with Honda of freehold and the pricing is also fair and customer service is good also fair and customer service is good More

by ustarzumar.uu Verified Customer Verified Customer

Helpful 0

Report | Print

Great price, great people. They understood my needs and delivered tyhe car I wanted with in 2 days! They understood my needs and delivered tyhe car I wanted with in 2 days! More

by Mike Mazz Verified Customer Verified Customer

Helpful 0

Report | Print

Very disappointed with the purchase I bought the car last year in the 1st 3 months the car was giving issue I took it to the dealer didn’t do anything just “reset” the system still with the issue took it to year in the 1st 3 months the car was giving issue I took it to the dealer didn’t do anything just “reset” the system still with the issue took it to the dealer again I showed to them the message from the car still didn’t do anything seems the car has so electric problems but they don’t want to be accountable and do their work and deep check the car. And even I got their warranty but seems like because they are not charging me anything do want to provide a good service. I’d recommend their cars and less the service there they do less than the bare minimum. More

by Cristhian Farrell Verified Customer Verified Customer

Helpful 0

Report | Print

Very knowledgeable and understanding sales representative he was very open and listening to the customer he was very open and listening to the customer More

by ehernamfez61 Verified Customer Verified Customer

Helpful 0

Report | Print

Raj was very helpful in helping me select my Pilot Touring. My lease arrangement was very fair, too. Will return for second car. Touring. My lease arrangement was very fair, too. Will return for second car. More

Helpful 0

Report | Print