Paul Brown | Page 6

Used Car Purchase Artie, Tim and Paul were attentive, professional, and a pleasure to work with during our purchase and pickup of our certified used 2017 GLC 300 coupe. Artie, Tim and Paul were attentive, professional, and a pleasure to work with during our purchase and pickup of our certified used 2017 GLC 300 coupe. There was no pressure from anyone during our purchase. It was a collaborative effort to make sure we were comfortable during the whole process. I highly recommend these guys and this dealership if you are purchasing a new or used car. They were fantastic, and I would not hesitate to buy another car from them. I forgot to mention Joe, who first greeted us at the dealership when we first walked in and brought Artie over to help us. Joe wanted to make sure we had someone to assist us. I mention this because we never felt the high pressure from the staff as we have when we walked into other dealerships. They say what they will do and they do what they say. More

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Great Purchase Experience from the Entire Team Just purchased a Certified Used Mercedes-Benz and I just have to say, thanks Arthur, you really know the features of these cars very well!, Thanks Pa Just purchased a Certified Used Mercedes-Benz and I just have to say, thanks Arthur, you really know the features of these cars very well!, Thanks Paul, for making the Financing very "easy" and getting me the best rates possible and the rest of the Team for making this so simple, I basically just had to show up and drive away with my new Benz! These cars are in such PERFECT condition it's hard to tell the difference between new and used. More

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Top Shelf Treatment! Every person from the first pint of contact through to delivery and beyond was exceptionally kind, caring and very knowledgeable. I felt like I was th Every person from the first pint of contact through to delivery and beyond was exceptionally kind, caring and very knowledgeable. I felt like I was their only concern and that we had as much time as needed. Artie Gordon is the best salesperson I have ever dealt with! His impeccable attention to detail assured me that I was in very good hands and would get the perfect car for my needs. Post sale, Artie checked in to see how I was doing with my new car and if I had any questions after driving for a few days. He truly understands great customer service and the value that it has for repeat customers. I highly recommend Mercedes Benz of SHREWSBURY and it’s amazing staff. Especially Artie Gordon!! More

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Looking for GREAT customer service AND a great car? Our experience at Mercedes-Benz of Shrewsbury was awesome from the beginning to the end. Arthur Gordon was so accommodating to our wanting to test dri Our experience at Mercedes-Benz of Shrewsbury was awesome from the beginning to the end. Arthur Gordon was so accommodating to our wanting to test drive several cars. He was very knowledgeable about all of them and offered some great insight into the advantages of each car. He listened to what I was looking for and tailored the cars he chose to those wishes. He brought Mike Lemming over when I had questions comparing the Mercedes to some other cars. He also offered some valuable insight which helped make our decision. Tim Klingenberger's memory about cars on the lot and what they had to offer was incredible. We wanted a pinstripe on the sides of the car. Tim had it arranged immediately and it came out great. Paul Brown was very helpful from the finance part of the deal. And Jon King was great at teaching all the ins and outs of the car. There was a minor issue when we picked up the car. No problem for these guys. They are coming to pick the car up from me, going to program my garage door opener while here, and will give me a loaner while my car is having some lights changed. BOTTOM LINE - if you are looking for outstanding customer service, people who know their inventory , and whose main goal is to have a happy customer go no further than Mercedes of Shrewsbury. I LOVE MY CAR! Lori More

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Great Overall Experience - I’d Highly Recommend I interacted with 5 different people during my car shopping experience at Mercedes of Shrewsbury and each one of them was polite and very helpful. Tim I interacted with 5 different people during my car shopping experience at Mercedes of Shrewsbury and each one of them was polite and very helpful. Tim (used car sales manager) was very transparent in communicating with me the situation of my trade in as well where we were with the car I wanted and what we could do to bridge our differences. He was very sincere with me in terms of my options and always respected that I had a budget. I really appreciated the constant follow ups from Andrzej (salesman) and Matt (sales manager) who took over when Andrzej went on vacation. I was notified of price decreases via email which made it very convenient as I tend to have very little time to attend non work related calls during the work week. The experience came to a happy ending as I ended up purchasing my car from this great team. Matt sat down with me and showed me the various buttons and opinions available on the car I had purchased. Rocco was also nice enough to set me up with Mbrace eventhough he wasn’t involved but in the sales process. Paul even pushed my Venture Shield install an hour and a half earlier to accommodate a work meeting I had in Boston later that afternoon. Again, solid team all around. I’m glad I did business with them and I’d be happy to do it again in the future! More

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Exceptional From entering the business to driving away, it was made simple and easy. Artie G., Paul and Tim were friendly, knowledgeable and insightful. There w From entering the business to driving away, it was made simple and easy. Artie G., Paul and Tim were friendly, knowledgeable and insightful. There was no pressure at all, just a relaxing test drive allowing the car to sell its self. Our GLK 350 is our first Mercedes but will not be our last. Thank you for the entire experience. More

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Sophisticated I had a fantastic experience with the dealership right from the time I visited them, thru the test drive and the entire process of completing the purc I had a fantastic experience with the dealership right from the time I visited them, thru the test drive and the entire process of completing the purchase. More

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Great Car Purchasing Experience at MB of Shrewsbury I purchased a new GLC300 from the Mercedes-Benz of Shrewsbury last month. The service that I received was exceptional. Arthur Gordon was extremely hel I purchased a new GLC300 from the Mercedes-Benz of Shrewsbury last month. The service that I received was exceptional. Arthur Gordon was extremely helpful as he gave a thorough test drive and carefully explained every single detail about the vehicle. The purchasing process was no-pressure. Arthur and Matt also recommended insurance to me to get a better quote. The vehicle delivery process was smooth as well. Overall, it was an exceptional car-purchasing experience at MB of Shrewsbury. I would definitely recommend it to anyone who wants to test drive or purchase a Mercedes vehicle. More

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Great Experience Even though we bought a used car, the staff treated us if we were buying brand new. Andrezej Nowakowski was great to work with and the process was ef Even though we bought a used car, the staff treated us if we were buying brand new. Andrezej Nowakowski was great to work with and the process was effortless. When we returned to pick up the car and finalize the paper work, Paul Brown also was just as easy to work with. We never felt pressured to buy any additional coverage than we thought we needed. More

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Great experience. No pressure just the facts. This is my first experience in purchasing a car from Mercedes Benz of Shrewsbury. I found Arthur Gordon to be professional, knowledgeable, and patien This is my first experience in purchasing a car from Mercedes Benz of Shrewsbury. I found Arthur Gordon to be professional, knowledgeable, and patient. I felt no pressure to make a decision but was provided with all the information I needed to make an informed decision. Paul provided me with financial information and options for the Mercedes GLC. Again, I felt no pressure to purchase additional options but was given a choice about options. Great experience and would highly recommend Mercedes Benz of Shrewsbury for your purchasing options. More

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