Patrick Shanahan | Page 2

Had a great experience Thanks tonPatrich However the AC quit working June 28th I have a scheduled appointment at Volvo Monday the 2nd to find out why .. AC quit working June 28th I have a scheduled appointment at Volvo Monday the 2nd to find out why .. More

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Efficient, honest and professional . Payton was extremely helpful and knowledgeable. We all worked hard in finding a good fit and were very pleased with our vehicle and staff overall Payton was extremely helpful and knowledgeable. We all worked hard in finding a good fit and were very pleased with our vehicle and staff overall More

by Carlalvarez33 Verified Customer Verified Customer

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What an excellent experience! It started with my sales rep, Patrick, taking the time (after his scheduled working hours) to send me a video of a new truck I spotted online. With n It started with my sales rep, Patrick, taking the time (after his scheduled working hours) to send me a video of a new truck I spotted online. With no one there after the close and me being 300 miles away (he didn't know that!) without his effort, this deal would not have happened. There was great communication with the entire crew from Ryan the manager to Rocco in finance. When I arrived in town, Patrick came and picked me up at the rental car place. What a nice and needed favor. The negotiation was straight forward and honest. We used all of our resources with respect to rebates, credits etc. Ryan knew his numbers! There was never a feeling of being rushed or disrespected as I have experienced at other dealerships. I had already ordered a truck locally but the failure to execute these details, being respectful, understanding of what the customer needs and wants...The drive down was never an issue! Before we closed the deal, we double and triple checked everything. Patrick never came off as a "know-it-all" and that's something that made everything real. I would highly suggest that future buyers consider this dealership regardless of the city or location. I'm still being hassled by the local group here. I can't wait to let them know I went to Naples to get this right! We will be in the market down the road and this dealership will be our first choice. More

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Hayden was professional, not pushy and pleasant to work with. He made the deal right. with. He made the deal right. More

by FIREFYTE01 Verified Customer Verified Customer

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The dealership staff were all very nice. Very concerned about keeping the customer. Happy and comfortable. They tried to make the process quick and easy. The shop was very nice and all the c Very concerned about keeping the customer. Happy and comfortable. They tried to make the process quick and easy. The shop was very nice and all the cars I wanted to see were upfront. An excellent experience. More

by gina.philippi12 Verified Customer Verified Customer

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Great service. They were very busy and still made us feel like we had not been forgotten. They were very busy and still made us feel like we had not been forgotten. More

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Patrick Shanahan was extremely considerate and did not create a pressuring atmosphere during our car buying experience. His expertise and professionalism during the negotiating process was also extremely create a pressuring atmosphere during our car buying experience. His expertise and professionalism during the negotiating process was also extremely comforting. He will be the primary reason we will consider Naples Dodge for car purchases in the future. More

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Great salesman and finance manager highly recommend for anyone looking to purchase a vehicle they had several options to help get the best deal anyone looking to purchase a vehicle they had several options to help get the best deal More

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Recently I stopped at Naples Chrysler Dodge Jeep Ram to look at a used Jeep. I was approached by a salesman named Patrick, he was great to work with and not pushy at all. I took it for a test drive, then w look at a used Jeep. I was approached by a salesman named Patrick, he was great to work with and not pushy at all. I took it for a test drive, then we started to talk numbers. I’d asked for a specific amount for my trade in and Patrick said he would get it checked out and do his best to get me what I wanted. The Jeep was listed online at 15,600 and Patrick showed me some figures making the total 22k. Over my budge so I told Patrick I had to go. Patrick went to his Gm and came back with a second price of 18k. I declined again reminded Patrick I am on a tight budget, once again Patrick heads back to his Gm this time they both returned and Patrick introduced me to Ryan the gm. Ryan asked what he could do to get me in this car. I said “my budget is 16,500, if you can give me that price out the door all fees included, I will buy it today.” Ryan said let me see, then returns shortly with a price of 16,999. I told Ryan that is still too much. Ryan then slashed the price and put 16,500 to which I said “ok I can do that.” Ryan shook my hand and we had struck a deal. I got home and really looked at the paper work which was on a thumb drive and noticed the total price of the vehicle ended up 20k. I was upset, he had agreed on 16,500 out the door. Next day after work I stopped by to ask what happened with the price. I spoke with Ryan and he could not give me an answer, only to say he gave me such a good deal that he was making no commission. I asked him if there is anything that he could do to right the situation and he replied “I can give a gas card.” After driving the car for a week, I went to clean the windshield and not much sprayed out, then a notification on the dash pops up stating wiper fluid low. The dealership claimed all fluids were checked. I checked the power steering fluid and it was well below the “low” line as well as the engine coolant. The Carfax also stated an oil change was done but when I looked on the dash it stated oil life 70%. All things to take note of before I drove off the lot, unfortunately I trusted the information that was provided to me and neglected to check myself. I will not return and won’t recommend this dealership, this business lacks integrity. More

by vincevcat1308 Verified Customer Verified Customer

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Patrick was a great salesman! He went above and beyond for us and was honest. If you decided to buy a car here I would def recommend doing so with Patrick. He went above and beyond for us and was honest. If you decided to buy a car here I would def recommend doing so with Patrick. More

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