Pat O'Brien | Page 5

Very Friendly Service and it’s done when they say it’s done. I have confidence in the service team. I take all my cars there . and it’s done when they say it’s done. I have confidence in the service team. I take all my cars there . More

by ontimeedm Verified Customer Verified Customer

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Good experience buying a Jeep I had a good experience buying my Jeep Gran Cherokee. Everyone I dealt with was friendly and knowledgeable. Pat answered all my questions and was v I had a good experience buying my Jeep Gran Cherokee. Everyone I dealt with was friendly and knowledgeable. Pat answered all my questions and was very helpful. I'd buy a car again from this dealership. More

by montj42 Verified Customer Verified Customer

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good until finance part, as I reviewed my contract at home sales man Pat O'Brien was very good, knowledgeable about vehicle I was purchasing. Polite, well spoken , not pushy. Did what he could for me to rea sales man Pat O'Brien was very good, knowledgeable about vehicle I was purchasing. Polite, well spoken , not pushy. Did what he could for me to reach my goal price. The thing is i signed off on my contract and they explained this and that verbally and visually, I just followed along. Two days later I see a charge for universal warranty of which no one offered or explained to me for a charge of 999.00. so whats a universal warranty I ask, its the GAP insurance which I stated to Sales rep I did not want nor need. My insurance offers this on my policy. The last dealer I worked with had charged me the same thing, so I knew about this GAP insurance, had to cancel it then and now I again. I felt like the finance group was trying to get over on me. Its an easy process to cancel warranty and get money back as long as you catch it!!! I would still recommend someone who knows the process about buying a car, but not someone who doesn't. just seems like its a common practice to through universal warranty on and dealer has a 50/50 chance of getting this sale. not cool. More

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New auto purchase at Castle Chevy. The people at Castle were super! Fabian and Pat took the time to explain everything and covered every detail that was involved in the car purchase. The people at Castle were super! Fabian and Pat took the time to explain everything and covered every detail that was involved in the car purchase. @ gentleman who are customer friendly and professional. Thanks Castle! More

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Fair deal - Low pressure Pat O'Brien was our salesman. We've purchased from Pat. Pat was a nice, low pressure salesman. He's knowledgeable, and I feel we got a fair deal Pat O'Brien was our salesman. We've purchased from Pat. Pat was a nice, low pressure salesman. He's knowledgeable, and I feel we got a fair deal More

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Great sale people and affordable vehicles! I found the truck I was looking for online. The salesman (Pat Obrien) was helpful and very nice. I'm happy with my purchase and would definitely recom I found the truck I was looking for online. The salesman (Pat Obrien) was helpful and very nice. I'm happy with my purchase and would definitely recommend Castle Chevy! More

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Outstanding! Wow! as promised our GMC Terrain was serviced and returned without any hassles. John Cullen was, Friendly, Courteous and even helped us with our Loane Wow! as promised our GMC Terrain was serviced and returned without any hassles. John Cullen was, Friendly, Courteous and even helped us with our Loaner! Rick and Adriana Chicago, ill More

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Hassle Free and Freindly Service We came in on one of the hottest days of the year, Monday the 18th of June, 2018 after spending time at a nearby dealership. We were frustrated and di We came in on one of the hottest days of the year, Monday the 18th of June, 2018 after spending time at a nearby dealership. We were frustrated and disappointed, and Hot! When we entered Castle Chevrolet of Elk-grove, we were greeted with a friendly smile and a Hello by Pat O'Brien. He quickly showed us a few vehicles on the lot and there after let us test drive them. When we returned we sat down and talked about our options, at no time did my wife and I feel pressured or hassled into purchasing a vehicle. The Sales Manager was awesome and friendly, and was kind enough to accommodate our budget. After deciding on a GMC Terrain. The Financing Department was informative and professional and in no time we were in and out. Our entire experience was, Friendly, Informative, and very Professional. Pat O'Brien was wonderful and helped us feel welcome and He was very respectable. We will definitely recommend Castle Chevrolet and Pat O'Brien to all our friends and Family who are in the Market for a New Car. Thank You Castle Chevrolet of Elk Grove Village and Thank You Pat for making us feel welcomed and honored to have picked you for our New Car! Respectfully Enrique and Adriana More

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My rating I went in knowing what I wanted and they were able to accommodate my needs. They were the only dealership that told me how many cars they had in stock I went in knowing what I wanted and they were able to accommodate my needs. They were the only dealership that told me how many cars they had in stock that matched my wants. More

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Poorly coordinated, took way too long. We were out of state buyers. There was confusion with our pick up from the train station. We arrived with carry on luggage and had to drag it around t We were out of state buyers. There was confusion with our pick up from the train station. We arrived with carry on luggage and had to drag it around the showroom. We were promised lunch that wasn't provided. The paperwork included gap insurance and mechanical insurance we did not need. The process should have been in and out and wasn't then the car didn't even have a full tank of gas. David and Pat were great and I love love my vehicle. More

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