Pam Heitz

I was contacted by this dealership’s Manager-Service Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work being performed on my Camaro SS. In good faith, I took the review down after being reassured by Pam-Customer Service Manager that they would be able to provide a great experience moving forward. Over the timespan of one week, I’ve had ONE 3 minute conversation by phone with my Advisor during the initial car intake process. Lack of follow up continued and I received zero diagnostic updates throughout the week and no response to my text messages or calls about service. Interestingly enough…25 minutes prior to their closing for the weekend on Friday, 2/2/24 5 days later I received a TEXT message from my advisor stating my car is ready for pick up. How is completion of service possible without verbally communicating details of the diagnostic and services performed, and providing a breakdown of total costs? There is zero regard for the customer experience, and it’s feels very intentional and deceptive to avoid communication and complete services without advising of parts and labor. As a customer, Don Brown was my go to choice (5+ years) for servicing my Camaro. Something has drastically changed within the last year. You’ll see other recently posted reviews with shared, yet individual experiences about this, so I’ll refrain from mentioning that again here. My focus is to ensure my car has been thoroughly inspected (this time) and the 2.4k worth of services performed, are well done. I’ll update my review at a later date to recap my experience and if an escalation to the MO consumer protection complaint filing channels were necessary =/ More

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Everyone was very helpful, friendly, and quick to get all of my car issues resolved! of my car issues resolved! More

by madison wildhaber Verified Customer Verified Customer

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Very helpful in their process of business. Communication is great. Above standard customer service. Always friendly. Communication is great. Above standard customer service. Always friendly. More

by stevenson521 Verified Customer Verified Customer

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Clean, fast, and friendly service. Great job. The staff, no matter what department, are extremely helpful. Great job. The staff, no matter what department, are extremely helpful. More

by taldrich317 Verified Customer Verified Customer

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The people that were helping with my vehicle purchase were outstanding! Especially our finance manager! What a great guy steering us in the right direction! Thank you all that made this a great experie were outstanding! Especially our finance manager! What a great guy steering us in the right direction! Thank you all that made this a great experience! More

by gustm Verified Customer Verified Customer

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Don Brown service is Great! ! The service representatives do a great job making sure you know about all the needed service for you vehicle. ! The service representatives do a great job making sure you know about all the needed service for you vehicle. More

by urdecker Verified Customer Verified Customer

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The employees were friendly . I am looking forward to my next service appointment. Thank you! I am looking forward to my next service appointment. Thank you! More

by jwbrown5050 Verified Customer Verified Customer

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I enjoy everything about Don Brown Chevrolet's Service. They have great public relationship services. They are ALWAYS polite and professional. When informed of the wait time and offer shuttle services, I They have great public relationship services. They are ALWAYS polite and professional. When informed of the wait time and offer shuttle services, I ALWAYS stay and enjoy the relaxed time . Great job! More

by emccrary55 Verified Customer Verified Customer

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As always I received excellent, friendly and prompt service. I was given a loaner to use for the time it took for my car to be serviced. service. I was given a loaner to use for the time it took for my car to be serviced. More

by bigdog63121 Verified Customer Verified Customer

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Came in to have rearview mirror replaced after a theft. Trevor Rines, is who initially assisted me. I stated that if possible I didn't want to get the entire window replaced but if they could just attach Trevor Rines, is who initially assisted me. I stated that if possible I didn't want to get the entire window replaced but if they could just attach a new mirror. Trevor initially stated that wasn't possible but later, after talking with someone else, stated it could be done. Never once did he state that the mirror wouldn't be placed in the original spot. I left my car there, I also asked to have the one key fob reprogramed and new one issued as well. Trevor stated the keys could be done that day but we had to wait for the mirror to be delivered. My car stayed at the dealership Friday-Wednesday. When I picked up my car, is when I noticed the mirror was placed at least 6 inches below the actual spot, there was also a crack in my windshield. Trying to address the issue with Kevin was horrible. Not only was he belittling me as he talked down to me but was very unprofessional. No matter what I said, nothing could have been his service departments fault or Trevors for providing the wrong information to me. The additional crack, to him, could have been caused by a million different things beside his department. At no point did I ask him for a new window but he assumed that is was I was asking for. In fact, never once did I ask for anything but wanted an explanation on why I wasn't given the correct information on how the work was going to be done. At this point, I had already paid for all service rendered so that was never the issue. The lack of responsibility Trevor and Kevin were willing to take was disgusting. I'm giving Pam 2 stars because she was a least trying to hear me out but still had horrible customer service skills. She refused to give me upper managements contact information and stated that any complaints made after this, wouldn't be heard by anyone else because she handles them all and won't pass on any information. At the end, I was banned from taking my car back ( I didn't want to bring it back anyways) and Pam refunded the labor for the Mirror being replaced in the wrong spot, despite Kevin's disagreement to that. I went somewhere else and replaced my window and had the mirror placed in the correct spot. Money wasn't the issue here, it was the lack of information and accountability. No need to respond to this, again not asking or looking for anything from this location. I do want people to know that they don't give the proper information on repairs and if anything happens to your car, they'll just blame the world around them before they take accountability. More

by JOHANABASS Verified Customer Verified Customer

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