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Osmary Morales
Osmary Morales at Mercedes-Benz of Georgetown
Refer Me

Osmary Morales

Service Advisor

Mercedes-Benz of Georgetown

7401 S Interstate 35
Georgetown, TX 78626

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4.7
21 Reviews

Dealership Experience

2 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.7

21 Reviews

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21 Reviews of Osmary Morales

May 14, 2024

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Employee Rating

Wonderful customer service! I always feel like they really care about me and my truck ! More

by dawnelias6
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Recommend Dealer
Yes
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May 16, 2024

Mercedes-Benz of Georgetown responded

We're delighted to learn that your experience was wonderful! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 13, 2024

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The excellent Miss Osmary is attentive to every detail of the car and offers you a discount, making you feel like you are part of the family. The excellent service sends you all the information about what th More

by dejesusanag
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Recommend Dealer
Yes
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May 17, 2024

Mercedes-Benz of Georgetown responded

It's fantastic to hear about your excellent experience with Miss Osmary! We're glad that she provided attentive service, offered a discount, and made you feel like part of the family. Our commitment to transparency and communication, including providing detailed information and photos of the work done to your vehicle, is something we take pride in. We look forward to welcoming you back and providing the same level of exceptional service in the future.

May 08, 2024

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Employee Rating

This dealership has been the same every time I go to it. All they do is try to upsell you on your services. They tend to treat you rather rude. Osmary was rather rude. Especially after I said just give me t More

by cj woods
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Recommend Dealer
No
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May 08, 2024

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you. Adam Fontenot, Service Director

May 08, 2024

cj woods responded

I understand this is just a typical response, every time I go to this dealership we are treated substandard. And I also saw it ,when a tow truck operator was trying to find out where he should pick up a Mercedes they just blew him off like he was nothing. So I really don't believe anything is going to happen just had to give my honest review. I live in Taylor so this is the closest dealership to me that's why I have to tough it out.

May 07, 2024

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They were prompt, friendly, and helpful. Osmarie was professional. The only bad experience was with Uber More

by rnr3856
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Recommend Dealer
Yes
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May 08, 2024

Mercedes-Benz of Georgetown responded

We're delighted to learn about your positive experience and the professional assistance provided by Osmarie! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

March 28, 2024

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My service advisor is awesome. Get everything issue with my vehicle resolved in a timely manner. More

by sakpan11
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Recommend Dealer
Yes
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Mar 29, 2024

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

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Miss Osmary is an excellent employee, she guides you well, she treats you as part of the family, she is very professional. God allow and they always have her as an employee because I have never seen suc More

by dejesusanag
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Recommend Dealer
Yes
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Apr 03, 2024

Mercedes-Benz of Georgetown responded

That's wonderful to hear about Miss Osmary's excellent service! She made a positive impact on your experience at the dealership. If there's anything else you'd like to share or if you have any other feedback, feel free to let us know. We're here to help!

February 25, 2024

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Always great service, always great crew t9 take care of my car and my needs. More

by W Sleiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Reicherts , Kayle

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Feb 27, 2024

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 21, 2024

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Employee Rating

Emily is the best service adviser so far that I had the pleasure to work with… She knows her stuff. So far happy with the service..Will be making an appointment soon to have the chips fixed in my windshiel More

by Cyberbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Arellano, John Cascio , Emily, Derick Butler

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Feb 24, 2024

Mercedes-Benz of Georgetown responded

We appreciate your kind words, Grandpa Bill! It's wonderful to hear that Emily has provided you with exceptional service, showcasing her knowledge and expertise. We're glad to know you're satisfied with the service so far. When you're ready to address the chips in your windshield and pick up your Tire Inflator, we'll be here to assist you. Thank you for choosing our dealership, and we look forward to seeing you soon! Safe travels!

January 19, 2024

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Employee Rating

My customer representative was very helpful and knowledgeable. Her positive attitude made my day. Please thank he for me. More

by asey301900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Reicherts

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Jan 23, 2024

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 09, 2024

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Employee Rating

Employees are very nice and professional. They work we're good and I,m so happy whit them. More

by ikara1952
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 10, 2024

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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