Orion Pickham | Page 2

Buying my 2017 4Runner TRD PRO Upon deciding to purchase a TRD Pro 4Runner, I made an internet inquiry at Hartford Toyota and within minutes received a response from Tina. This was Upon deciding to purchase a TRD Pro 4Runner, I made an internet inquiry at Hartford Toyota and within minutes received a response from Tina. This was back in August of 2016. Then I made a visit to the dealership and was assigned a salesman and proceeded to place an order for the 4Runner. By that time, Toyota was not accepting any new orders for the 2016 model, so I placed a deposit on a 2017, with an expectation to receive the vehicle in November 2016. The General Manager, Jim, then told me it would probably be more like the end of December or early January. Much to all our surprise, the 4Runner was delivered on March 1st. , I knew that the dealership was as disappointed as I was about the timeliness of the delivery. The Sales Manager, Rich, was contacting Toyota regularly to gather as much information as he could. Corporate Toyota seems to be very tight lipped. Once the acknowledgement was received from Toyota, everything else went like clockwork. I considered rating the dealership as "Good", but I really believe that they too were at the mercy of Corporate Toyota in their wait, and demonstrated empathy throughout the process. Everyone there was helpful, courteous and respectful. The dealership helped me out in the end by installing some options on the vehicle which definitely help soften the blow of the wait to get my hands on my TRD, which by the way, was worth the wait!! After all was said and done, and like a good novel, the person that originally contacted me after my inquiry (Tina) contacted me again to make sure all went well and that I was happy. More

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Luis Martinez he's your man! If he can't do it no one can! A big thank you to Luis Martinez he stayed by our sides and on our side in making our decision to buy our 2016 Prius V . Our second brand-new Prius A big thank you to Luis Martinez he stayed by our sides and on our side in making our decision to buy our 2016 Prius V . Our second brand-new Prius from the Hartford superstore a big shout out to everybody on the team . After nine years of Service you have our business locked up. Looking forward to the Grand opening of the brand-new Hartford Toyota superstore .Thanks Greg and Karen from Newington More

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